Great service and support - I am a new user and am very happy so far. I like the features of the app and when I needed help with something specific with the set up, support responded quickly and was on it. Thank you Eslam for your help!

Excellent Service and Support! - I had the pleasure of working with Elvis from Stamped.io, and I couldn’t be more impressed with the level of service and expertise provided. From the very beginning, Elvis was incredibly responsive and went above and beyond to help with the customization of our theme, resolving issues, and even adding custom CSS to enhance the design.Not only did Elvis fix the carousel widget displaying only one review, but he also implemented the requested changes to our site seamlessly, ensuring everything was working as expected. The communication was prompt, clear, and professional, and I could tell that Elvis genuinely cared about delivering a great experience. Thank you!

Excellent software and platform - Stamped.io has been a winner pick for us. They are versatile and when issues come up it usually gets handled by their oversees team within 24 hours.

Solid Customer Support - The team at Stamped is rock solid when it comes to customer support. They work hard to answer questions and fix any issues we have, and they're always proactive in telling us how we can better use their platform.

Great Support - Support has been helpful and also quick. Which is exactly what you want when running a business.

Ben is Amazing - Thanks so much Ben for your amazing service! You're a great help. Very responsive and caring.

Top notch support - I've been very impressed with the support provided - everything has been second to none, even when we were on the cheaper tiers.

Good review integration - We successful integrated Stamped product reviews with our Bigcommerce website. The aggregation has been great, as has the ability to obtain UGC from orders automatically. These also feed into Google which helps with SEO. We recently had a slight issue with the review queue, it was quickly rectified by the helpful Stamped support team. Thanks to Sid and Elvis for the help.

Review on a Very Buggy Reviews App. - To begin, I have extensive website development and management experience on multiple open-source and SAAS platforms going all the way back past the inception of Magento beta and dynamic database platforms . This app looked promising. However, support had me reinstall several times and it still was buggy. Support couldn't even pull the built-in reviews. Had to do it manually. Trying to configure the features, I experienced unresponsive links and couldn't save anything. Auto imported scripts in Script Manager would not work. Support had me create a new script for me to use which I later figured out was script for blueprint, not stencil. You are on your own to try to figure out where to place the star code in the category (card.html) as they don't know, and the docs are vague. They push it onto you to figure it out or take it up with your developer (which I am). Honestly, the code to be installed in the card.html didn't look totally compatible either, as though it was missing coding in the phrase, and without knowing exactly what or where the app is calling from, its hard to assume exactly where to place it in the html and how to surround the code so that it would work with the rest of the existing code. Needless to say, getting the stars "badges" to show on the category (collection) pages or on the home page was a no-go. Currently the app has a mind of its own, as it has locked me out, after a few days, with a pulsating signin or signup page that won't take any of my regularly used emails. I learned it pulled an email that has nothing to do with the admins. So be aware of the warnings of what the app requires access to. Chat support is great and quick to respond if you are not technically inclined, but anything past that, they push you off to email support which is at best 24 hours away. Try to reach chat people via email after the send you copy of chat and they ghost you. In all fairness they were willing to dive in, after the flames got high, as email tech support asked me to give them access to the theme with permissions to alter html pages, as well as the script manager and other unrelated areas, but, given the way things went, that's not gonna happen. Disappointed.**UPDATE: I feel I need to update this scathing review made out of pure frustration and bad timing. After over a week of working with Stamped support, (for which they never gave up on trying to help) hammering out the many integration issues, (many of which appear to be more browser and cache, than their app, and how one goes about installing the app from Stamped gateway or logged in to Bigcommerce's marketplace gateway), and fixing scripts and other issues, we were able to get the app running and off the ground. So I since bumped my 1 star to a 3 star.***I'm not sure how they got a 5 star rating, unless its all Shopify reviews, but this app is not suited for Bigcommerce platform with above average customer traffic. ***HOWEVER*** now being over three months into this app, I have had nothing but problems with this app since I downloaded it. From the start, one inept support person after another, has given bad advice, later to be fixed by another tech support person, all to the total end cumulation of a miserably horrible experience with a half baked platform. Eslam, who I question his knowledge and experience, has acknowledged that the app is buggy and has also acknowledged the issues and has said that they are working on it. Its the same bull#### over and over and over again. They ask me for screenshots and explanations. Then respond as if they never even read anything past the second sentence, and then vaguely ask for more details. They can't explain why the app isn't pulling new orders up out of Bigcommerce. They can't explain why newly shipped orders review email workflows have not been showing up in the queue. Then they advise, well for now, they are still showing under pending, but then they quit showing there. Then another tech states that they should be showing in Archived (what???)Now they can't explain why their app has not been placing review requests workflows in the QUEUE? They can't explain why the app keeps cutting off the workflow processes as it continues to think that I'm over my limit (actually only 1/5th used)? And forget about their great idea for new accounts to be able to send retroactive orders back 6 months. They manually had to nudge their app several times to send 11,000 emails, for which I continued to go over my limit and automatically hold new review emails in the queue (when working) from being sent out. Unfortunately, I had several hundred customers unsubscribe, because they resent the entire list several times in order to get all the orders covered in the retroactive group. And now they can't explain why nothing is showing in Queue or pending, for which I now have about a months worth of orders that have not been sent email review requests.YET THE INVOICING PART OF THE APP IS WORKING JUST FINE!!! I have put so much effort into this app that I've been trying to stick it out with these folks, as it has some nice features, ***EXCEPT THAT there is usually up to a 3 SECOND OR MORE DELAY BEFORE STARS OR REVIEWS APPEAR on any page including product pages*** ... which impact load times, and eventually impact Google website rankings. Speaking of Google, Stamped advertises that they are Google Partners, and thus your reviews will show up on Google Shopping. Well not so simple. Long story short, I have been a Google advertiser for many years and I had to contact Google support to make it happen, as Stamped techs just pushed the task/responsibility on to me ... Super disappointed ... *** So, I since lowered my 3 Star Rating back down to a 1 Star. Now I am looking elsewhere, and I doubt I'll see any of the monthly fees refunded as they have just ignored that part.

Great support and app, but opportunities for improvement - We've been enjoying using Stamped for a few months now and I think it's a fantastic option for smaller companies that are getting into the review space. We had looked at BazaarVoice and clearly there are extended features that come with that investment, but Stamped offers a powerful level of functionality for its price point. The support team has been awesome, and whenever I have an issue, I can reach out and get a reply within a day at the most – they even helped with a lot of the setup of the widget on the backend of the site, which saved development time from our web agency.Despite all of this, there are some aspects of Stamped that are frustrating from time to time. I'm remaining optimistic for now that it will improve, but time will ultimately tell where things go. Every once in a while, the reviews widget doesn't load correctly and even after contacting support, the issue isn't fully resolved. The engineers aren't able to pinpoint the issue, and everything appears to be working correctly on their back end. In addition to this, there are issues with the styling of the reviews widget that also appear from time to time – the font is too big, and though we've addressed this with support, it's also a problem that seems to pop up around 5% of the time despite the updates that the Stamped team has made for us.In summary, Stamped isn't perfect and there are clearly areas where it could be more reliable. But the 95% of the time that it does work, it's great – for the price point, the functionality and the results have spoken for themselves. We've captured more reviews and even UGC during the last few months than we have over the last several years.As we grow, we may eventually consider another option beyond Stamped. This isn't necessarily a knock against the app, but really just to say, that if you're a growing brand with limited resources, Stamped might be a fantastic way to get a direct return at an accessible entry point.

Ashok has been amazing help! - Ashok helped us get our review widgets in place very quickly during peak holiday season.Great responsive customer service and even went above and beyond and created a new reviews page for us! Would definitely recommend the app and the customer service / developer team.

Fixed Issue - James got on top of our issue and though it took a few days, he didn't stop until the issue got resolved the way we wished.

THE BEST! - Round-the-clock HELPFUL support that fixes every problem that comes their way. Easy implementation and set up for Bigcommerce stores. Professional-looking variety of widgets and display features. So happy to find a viable replacement to our NIGHTMARE experience with disTrustpilot! Will be adding Stamped on all our other stores!

Great support - We needed help integrating Stamped on a client's store and the support provided very quick and helpful support. I'd recommend dealing with them!

Ready for Reviews! - The sales team is very knowledgeable, and the tier pricing is affordable and reasonable. The shining star of the Stamped.io is their support team. We had trouble getting our reviews and widgets to show online, and the support team had it completed in 24 hours. Thank you so much!

Amazing App!! - I just made the switch from ShopperApproved and could not be happier. I have reviews and loyalty for less than I was paying just for reviews. Staff is friendly and quick to help resolve any questions I had. The UI is also seamless and easy to use. Highly recommend.

Great support - The support team is fantastic, and the product is great. We've been using them for years and it was a big step up from ShopperApproved. Now that they offer a full integration with Google, no complaints.I do wish they self-hosted reviews, e.g. stamped.io/yourcompanyname/ in the same way that other review providers do. Still 5 stars!

Great App, Easy to use with good customer service. - Happy with this App, simple to use and cost effective solution for gaining reviews. Customer service has always been quick and helpful.

Has gone downhill - Unfortunately as other reviewers have pointed out, Stamped.io has really gone downhill over the past year since they were acquired. We're lucky to go 1 month without an issue that's on their end. These aren't small issues either. As someone else noted, both their review and loyalty functionality has been broken for BigCommerce for over 3 weeks. Not to mention the ongoing slow load of all their widgets and admin control panel which has been happening since we onboarded over a year ago. I was swayed by all the good reviews, but do your own due diligence before locking yourself in with them. They used to be great, but not sure they'll ever get back to that. We'll likely be switching.

Product is clunky, support is slow - 2 stars because the product has overall great potential. The support has been relatively terrible. We chose stamped.io because unlike Yotpo, the sales team wasn't pushy and they were very informative. The product seems to have an amazing core functionality and has outstanding potential. If it works, it works just as good if not better than other review platforms. BUT....After our go live date, we experienced a configuration issue where the programmed URL was our trial store. This prohibited all orders and products from not importing correctly. At first, stamped indicated this is an issue on the BigCommerce side. After a ticket with bigcommerce that indicated the API is fully operational, it took several more emails to convince stamped support it was a stamped issue. We found the issue and sent to tech support which they finally changed and the problem was corrected. Several small issues occurred all with a support ticket created via email. Support is slow to respond. Tickets take minimum of 24 hours to receive a response and all of them have came in the morning hours (eastern time). Support appears to be foreign and English is clearly a second language. It hasn't caused many problems, but sometimes you have to explain things again so someone understand. When you do that - it's another 24 hours before someone responds. We imported all of our old orders into the store from a previous eCommerce platform. This maxed out our monthly order limit. We were told this was corrected. It was not. We requested again. We have not heard back as of yet. The dashboard is slow to respond. We calculated the time it takes to go between modules (reviews vs. loyalty) and at one point it took 19 seconds to load the platform. Other times faster, but you are waiting on most things to load beyond a reasonable level. The product at it's core is good. But everything around it is bad. I still would NOT choose Yotpo, but we will likely be looking at another provider at the end of our term that has been pre-paid unfortunately.