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Customer reviews: LeadDyno

Develop by Verified

Reviews (123)

Overall rating
4.4

What Merchants Think

Overall, merchants have mixed feelings about "LeadDyno." While some users praise its ease of use, versatility, and integration capabilities, they also express frustration over customer support and technical issues. The app is recognized for its straightforward setup process and user-friendly interface, but concerns about unreliable customer service and software bugs are frequently reported.

Key Strengths

  • Easy setup and user-friendly interface.
  • Robust feature set for managing affiliates.
  • Good integration with platforms like BigCommerce.
  • Highly responsive live chat and customer service (notably praised support from team members like Jennifer and Adam).
  • Efficient affiliate management and tracking.

Common Concerns

  • Inconsistent and slow customer support response times.
  • Technical issues such as error messages and bugs.
  • Frustrations with user roles and access permissions.
  • Occasional discrepancies in pricing and billing processes.
  • Reports of limited feature functionality and unfulfilled promises in support documentation.

Final Thoughts

"LeadDyno" is a powerful tool for affiliate program management, praised for its rich feature set and ease of implementation. However, its overall reception is marred by negative experiences with customer support and technical reliability. Potential users are encouraged to consider both the app’s capabilities and its known limitations when deciding if it fits their business needs.

PJM...com

Nov 26, 2015  on Bigcommerce

Awesome affiliate software -

As someone using the BC platform for years I have tried my share of affiliate tracking software. Most of them are either very confusing to set up or they do no track properly. You will not experience these issues with Lead Dyno. It's super easy and intuitive to set up and it tracks everything from the visit down to the sale. The affiliate dashboard is also very flexible so you can make it look very professional and inviting for your affiliates. This is important because affiliates want to be able to track every visit and sale and know when they are getting paid. Lead Dyno has solved all of these issues and is super reliable. Don't waste your time with anything else.

big...com

Nov 18, 2015  on Bigcommerce

Boost Sales and it's easy to use! -

We tried to start an affiliate program a couple time before LeadDyno and it failed both times just because it was a complete headache to manage.  LeadDyno couldn't be easier to setup and it basically manages itself.  Now all we have to do is pay the affiliates, which is super easy to do as well.  LeadDyno really helped us get noticed in our industry by being able to offer the program.  Thank a mil!

pet...com

Nov 11, 2015  on Bigcommerce

This old dog was taught a new trick! -

Wow - new to affiliate set ups and I was able to complete this with a little help.  LeadDyno guys immediately came to the rescue when I got stuck installing - had trouble integrating code with my Google Analytics - in ONE email the problem was resolved and we are up and running.  I have looked at other affiliate programs and was sooooo overwhelmed I chose not to go down that road until a magazine approached us to please look again - soooo happy I did!!   Thanks guys for making a terrific product!  :D

nuf...com

Nov 09, 2015  on Bigcommerce

Most impressive app, glad i found it! -

 I am so happy that i found LeadDyno. Its my answer to affiliate marketing. Customer service is top notch and the product is just perfect, even for guys like me who didn't have a clue. thanks again!

org...com

Nov 07, 2015  on Bigcommerce

HORRIBLE SCAM!!! -

They cannot actually track customers.  They only track about 20% of my views and credited my affiliates correctly less than 10% of the time.  

When I contacted Customer service to see what could be happening, I just got the run around.  They never got back to me when they said they would.  They'd respond DAYS later with some irrelevant question.  They never asked questions about my site, code, traffic, or affiliate specifics.  It's like they just wanted to string me along and never actually fix the problem.  I spent 2 WEEKS going back and forth and them not even addressing the issue or answering my questions.  They lied a few times, saying they were going to contact an engineer, but I would get a response (days later) from the same service rep.  Who I'm sure is not actually the same rep, but some over sees minimum wage employee in a sea of computers and headsets.I'm actually concerned that this was just a fancy phishing scam.  Or maybe they just hope no one looks under the hood and they can keep collecting their monthly fees.I will be working with my bank to get my money back.  This was A SCAM!

the...com

Oct 27, 2015  on Bigcommerce

I'm not sure about these reviews. -

While the program itself looked promising, the customer service itself was not even in the the realm of adequate. The online chat agent could care less what I said or asked, the telephone number never gets answered as well. What you will receive from them though is daily emails talking about how great they are, what can they do to help, and a whole bunch of other stuff.

Here is a note LeadDyno. Concentrate on being there for the customer, rather then being "around".

Thanks but no thanks.

jen...com

Oct 16, 2015  on Bigcommerce

For the price, and wide range of options, I'd choose this one. -

I'm exciting to see where this goes! I'm learning more and more each day, and they are launching new features to help small businesses grow. I like the social sharing features, and how easy it is to set up. For the price, and wide range of options, I'd choose this one.

Dean Kurlansky

Oct 13, 2015  on Bigcommerce

Easy to use and gets you referrals! -

We were looking for an affiliate tracking software to integrate into our ecommerce site. As we use a bigcommerce platform, Leaddyno was suggested and we decided to take the plunge despite not knowing much about it. 

It has been a great move! 

Easy to integrate into our ecommerce, full tracking of sales and commissions, and our affiliates love how they can view all their sales and commissions online easily and quickly. With the Leaddyno's affiliate referral system we have even managed to pick up a couple of new customers who are also affiliates with the automated emails. Customer support has also been very efficient and helpful and rectifies any issues in real time which is a real comfort. 

There is definitely more potential here to expand our business buy using Leaddyno, so thank you for creating this system!

che...com

Sep 29, 2015  on Bigcommerce

#1 Affiliate App For Big Commerce -

Having previously been an affiliate marketer for many leading fashion companies for the past 5 years, affiliate marketing is something I know very well. So when I moved from affiliate.... to Fashion Retailer I knew I wanted to implement it into my business. After speaking with the internet's leading Affiliate Networks who quoted me between £3k-£5k I searched for cheaper alternatives to do the same job, and was excited to see BigCommerce had a number of affiliate apps that could plug right into my store. After reading numerous reviews I installed LeadDyno and was excited to get started. Although I must be entirely honest, I was a little hesitant when I noticed the pricing structure; as my site is already achieving 10s of thousands of unique visitors per month, meaning I was way beyond the Basic account.. So I closed the app and shopped around for alternatives... This is now 5 hours later, and I'm writing this review to save you the bother of doing exactly the same! 

LeadDyno is by far the premium affiliate app for your BigCommerce store. The dashboard is easy to navigate, the site for your affiliates looks professional and stylish without being fussy, and if you're a tracking geek like myself you will love all the different analytics you can view... As a seasoned affiliate, I know what affiliates need from a good program, easy to build links, banner html codes, real time tracking... LeadDyno has it all and more.Equally important to the above is customer service... and theirs is fantastic! I must've messaged (poor) "Jennifer" 5 or 6 times today, and every time within moments she was there to answer my queries and not once did I finish the chat without the answer that I needed. In short, save yourself the bother of shopping around all the other affiliate apps, just get this one installed and you'll save yourself the hours it's just taken me to realise LeadDyno beats the competition in an abundance of ways! Excited to get all my new affiliates on board! Thanks LeadDyno

inf....au

Sep 24, 2015  on Bigcommerce

Just perfect! -

We have been looking for an affiliate marketing program and were so excited to find LeadDyno. It makes the whole process so easy, and it is brilliant the way it is getting our customers to become sales people for our brand. We are in Australia, and a an initiative like this is relatively unheard of. So we also enjoy the fact that we are breaking ground with being one of the first companies to offer such a service to their customers. Keep up the great work LeadDyno.

rob...com

Sep 03, 2015  on Bigcommerce

Great App! -

This app is great! The affiliate referral program is not only a great way to drive traffic to your site, but a good way to turn conversions as well! The setup was easy and you'll find Leaddyno has already done a lot for you! There are several e-mail templates that are easily modified and most of the features are activated by a simple click of a button.The interface and ease of use is spectacular and the chat option for customer service is very useful as well! If you want an easy to use app that will get you conversions, this is the app for you!

Web Team

Aug 19, 2015  on Bigcommerce

Easy to setup and use tiered pricing is expensive -

Software was easy to setup and use, looks like it would do the job but it's too expensive with the tiered pricing model. Affiliates have a habit of sending junk traffic, traffic syphon's etc and that would make this plugin cost even more. Great product but can get pricey with more traffic.  

way...com

Aug 18, 2015  on Bigcommerce

great marketing tools -

Great for traffic, and sales tracking tool.  More detail visitors tracking than bigcommerce.  And great customer support service.

Wilfrid Paulino

Jul 26, 2015  on Bigcommerce

Great tool, easy integration, good customer support -

Great app. Very easy to use and to integrate with your BC store. We just completed the trial period and decided to stay with LD.  Great way to track your affiliates, your ad campaigns and visitors. All in one easy to use application

Pha...com

Jul 05, 2015  on Bigcommerce

Great simple to use application -

We needed a way oftracking all our social media activity and online marketing, LeadDynohas given us complete visibility of this. Great simple to useapplication.

Kassie Rempel

Jun 18, 2015  on Bigcommerce

Affiliate Marketing Made Cheap and Easy -

I have 10+ years in the e-comm biz and used several Affiliate tracking programs, including LinkShare and ShareASale. I was admittedly skeptical of using LeadDyno because it seemed to good to be true. It's not. It's the real thing - it makes having brand ambassadors super compelling because now there's a simple (and affordable) system that tracks their leads, commissions earned, and payments made. Before paying individuals was a pain. Consider me cured. And sold. And a big fan. Highly recommend for people who are incentivizing other individuals to promote their products. 

Annette Rugolo

Jun 11, 2015  on Bigcommerce

Great customer service! -

I recently downloaded the LeadDyno app for my site and have been very impressed with the quality of customer service I have received.  The support and information offered in one day is more than I received in 6 months from my previous affiliate company! Thank you!

Michelle O'Hollaren

Jun 10, 2015  on Bigcommerce

Great find! -

I have been looking for an easy to use affiliate program for several years now and finally stumbled up LeadDyno. I just set it up, which took probably 5 minutes and can't wait to start using it. I am really excited that my affiliates can give people a simple coupon code instead of having to send them through a specific link. It is going to make tracking affiliate sales so easy! Just having the affiliate commissions automated will be a huge time saver. This is exactly what I needed, an affordable, easy to use solution to affiliate marketing.

moreofthisalittleofthat

Jun 09, 2015  on Bigcommerce

Love it!! -

I wish I had found this program earlier because I was paying so much more for something that never tracked the affiliate sales! Terrific service from the customer service I love their hours!! A big thanks to Adam Jacobs!! 

ord...com

Jun 01, 2015  on Bigcommerce

Awesome Service -

Hands down, the best affiliate marketing option you can go with on BigCommerce!

Competitive price, very responsive customer service, and it works without a hiccup. Would definitely recommend! Easy to install, easy to navigate, and lots of cool features we didn't even look for that we now utilize.

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