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Customer reviews: LeadDyno

Develop by Verified

Reviews (123)

Overall rating
4.4

What Merchants Think

Overall, merchants have mixed feelings about "LeadDyno." While some users praise its ease of use, versatility, and integration capabilities, they also express frustration over customer support and technical issues. The app is recognized for its straightforward setup process and user-friendly interface, but concerns about unreliable customer service and software bugs are frequently reported.

Key Strengths

  • Easy setup and user-friendly interface.
  • Robust feature set for managing affiliates.
  • Good integration with platforms like BigCommerce.
  • Highly responsive live chat and customer service (notably praised support from team members like Jennifer and Adam).
  • Efficient affiliate management and tracking.

Common Concerns

  • Inconsistent and slow customer support response times.
  • Technical issues such as error messages and bugs.
  • Frustrations with user roles and access permissions.
  • Occasional discrepancies in pricing and billing processes.
  • Reports of limited feature functionality and unfulfilled promises in support documentation.

Final Thoughts

"LeadDyno" is a powerful tool for affiliate program management, praised for its rich feature set and ease of implementation. However, its overall reception is marred by negative experiences with customer support and technical reliability. Potential users are encouraged to consider both the app’s capabilities and its known limitations when deciding if it fits their business needs.

ken...com

Feb 20, 2019  on Bigcommerce

Great customer service! - LeadDyno is so smooth, intuitive, and easy to use for our business and for our affiliates. And the customer service is great. When we enter an issue or question, we hear right back by email, and customer service keeps the ball rolling without leaving us hanging! :)

ken...com

Aug 27, 2018  on Bigcommerce

Great Program - Awesome Program! Great Team! It helps our customers reach out to their friends and earn some cash while promoting our website and products. We have been using it for many years with great success. It's a great tool to help expand reach.

urt...com

Aug 02, 2018  on Bigcommerce

Issues - Once paid commissions didn't show up and I had to go through all info manually to make sure the new owing amount was correct. Now I get an email I have to update my big commerce site or its not going to track things, or I have to install their javascript again and re-install app. Fine, I'm irritated to do it but I decide to (which most of us don't have time for this with an app were overpaying for), but on chat they abandoned me. I'm not waiting 20 minutes per response. Not worth your time

nat...com

Apr 20, 2018  on Bigcommerce

ABYSMAL support and SO many broken features. - I hate leaving bad reviews, but . . . BUYERS BEWARE. Lots of great features and promises sound good, but it's hit-or-miss whether or not they work or even exist (there are completely false claims in their support docs). Thankfully the trial was long enough to suffer through enough mess to realize we needed a different option. Jennifer can answer basic starter questions, but if you have ANY substantial question at all, she's completely baffled and pretty snippy. Personal emails with Adam (who straight up no-showed TWO scheduled calls) were unfathomably unhelpful and ignorant of the product. When the Director of Support no-shows calls and literally doesn't know the product, I'm sorry, but this is a zero-star app. Run, don't walk away unless you love nightmares. :(

bob...com

Nov 23, 2017  on Bigcommerce

Affiliate Management - Great robust application for managing everything regarding affiliates WITH EASE. Support is very responsive which is a huge plus. Inside they have thought of everything to make the affiliate experience easy and turnkey.

eri...com

Aug 20, 2017  on Bigcommerce

I love this App! - I have been using this app for a few years to assist me with promoting my business and growing sales. The service that I have received help me get the program off and running quickly. They respond very quickly and work with me till all my questions are answered and things are running smoothly with my affiliate program. It works seamless with Big Commerce which is a plus for me. It is very easy to set-up multi-levels and easy formats to send out via email or social media links. Thanks LeadDyno!

eli...com

Aug 10, 2017  on Bigcommerce

Amazing customer service! - I have loved using Lead Dyno! I was new to affiliate programs and Lead Dyno has made it easy for everyone. I was to personally thank Jennifer Goodman for always having some of the best customer service I have ever experienced! She always answers my questions quickly and is so helpful. I have never left a conversation unsatisfied. THANK YOU!

pau...com

Jun 19, 2017  on Bigcommerce

Great Customer Service - Great customer service from Jennifer explaining how to setup the affiliate tracking the way I wanted to. Recommend this product for BC customers.

ord...com

May 26, 2017  on Bigcommerce

Great Product even better Service (Jennifer Goodman) - Me being not so tech savvy, I comes across some UMMMM moments and the minute I come on they are so willing to send me to the proper place to fix or educate me on the program . Love it! Thank you

jwr...com

Mar 09, 2017  on Bigcommerce

Great Product, Even Better Customer Service - I've subscribed to several apps through the BigCommerce Marketplace and LeadDyno has been by far one of the best. I've found it to be extremely useful, and most importantly, profitable. All I care about is positive return on my investment and this app definitely pays dividends. It's fairly easy to learn, but there is a lot you can use the app for, so it definitely takes a while to familiarize yourself with the program. And as with any good review, the product must have stellar customer support and LeadDyno does. All around great product and great company. Well done.

ilo....hk

Feb 27, 2017  on Bigcommerce

Great App! - It is a very useful app which I now have my very first affiliate advertising my website for me! I love the feature of inviting my customers to join the affiliate program which I believe there will be more affiliates joining

cos....au

Feb 03, 2017  on Bigcommerce

Great Service - Today I was assisted by Jennifer Goodman. I am not very tech-savvy but she was patient with me and guided me through all the issues I had. I would rate her service 10/10 and wish all customer services agents every where were like her. Thanks Jennifer for exceptional customer service

Keith Watson

Jan 20, 2017  on Bigcommerce

LeadDyno - I have been really pleased with the first two weeks of using the LeadDyno app linked to BigCommerce. The set up was simple and where I had any issues the online chat help was excellent. I made a couple of configuration errors but they got easily sorted. I am still in my 30 days trial and I am getting orders coming in from affiliates.Keith Watson

con...com

Jan 15, 2017  on Bigcommerce

Great customer service and App - The App is really simple to use and to setup. I chat with Adams Jacobs and he answered my question in less than 2 minutes and my issue was resolved. Thanks Adams and LeadDyno!

cor...com

Jan 13, 2017  on Bigcommerce

So far it has been very nice! - The App has been a real joy to work with. It does pretty much everything we ask it to do! And if it doesn't, it will soon, I always just talk with Jennifer Goodman in the help chat and ask! LeadDyno has handled all of our affiliate program very well, even the variable pay scale! It has so much more functionality that we aren't using yet. Thanks LeadDyno!

cus...com

Jan 13, 2017  on Bigcommerce

Jennifer Goodman - Jennifer has been a great support as we're getting set up with leaddymo! She is pleasant, professional, knowledgeable and responds to queries expeditiously. I look forward to continued collaboration with her. Thanks Jennifer!!

bag...com

Dec 16, 2016  on Bigcommerce

Best Affiliate programs around - Even though this app doesn't have that many options like most affiliate programs. They are still new and are willing to make it work by you sending requests etc. They have a online chat support that's always on to help you out. I love their ticket system so you can always go back to the question and the answers.

ski...com

Dec 14, 2016  on Bigcommerce

Simple to use and helpful staff. - Simple program that gave us what we needed. Adam is always super helpful whenever we need a question answered. **Make sure to set it up (to NOT give affiliates commissions on their own sales) before you launch to if you are going to do that. Otherwise there is a lot of deleting and cancelling.

Adm...com

Dec 07, 2016  on Bigcommerce

LeadDyno is what you need! - Having reviewed a couple of affiliate tracking systems, it was easy to settle on LeadDyno. They have improved our affiliate business with their efficient plug-and-play system.We love their intuitive interface and automated systems that have helped us integrate the system to fit our brand while also managing affiliates with ease. For anyone looking to make a decision on which affiliate tracking system to use with their business, LeadDyno offers an automatic choice with some great features, great customer support and the best price around.Highly recommended!

carmenraeedc

Dec 06, 2016  on Bigcommerce

LeadDyno Rocks! - Fabulous customer support!! So incredibly easy to use! Looking forward to working alongside LeadDyno for a very long time! I wouldn't use any other Affiliate Program.

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