Terrible Customer Experience - We signed up for LeadDyno and tried to add some sub-accounts for other team members to be able to access the app and get things going but after more than a week of failed attempts and lousy customer service we never succeeded. Everything about this onboarding seems broken. Even the option to leave a one star review on the LeadDyno site was left with an error message. You can't access the LeadDyno app from Big Commerce unless you're the account owner so other users have to access it through their web portal. Unfortunately they can't even be set-up as users after a week of trial and error. Glad we learned about this BEFORE we were involved with them and finding ourself in the middle of a number of affiliate programs with a problem. Stay away!

Horrible Support Response - I tried this app a few years ago just to try it out. It seemed really good but in the long run it wasn't going function how I need it to for my store. Now several years later I have returned thinking the product was more mature and could seemly work as I need it to. The first issue I had was just trying to update my credit card to pay them. That got straightened out in a few days. While that was happening I asked support if the system could now handle Brand and product based affiliate tracking. I essentially got a "possibly" response to my question and a link to an FAQ. Ok, I get it I need to figure it out. As I'm trying to figure this out I learn that I can't access the commissions tab because of an error 500. I contact support and a week and half later they still can't figure out why I can't access the commissions tab. So basically now I'm paying for a product that I have no idea if it will indeed work. Plus there is no help to figure out if it will work from support. Completely frustrated!!!

Poor Support - They take 4 days to respond per email response. They want me to investigate my own issues. They have no clue how to fix my issues. Stay away, very poor support and buggy software.

Major issues with coupon syncing -

Issues - Once paid commissions didn't show up and I had to go through all info manually to make sure the new owing amount was correct. Now I get an email I have to update my big commerce site or its not going to track things, or I have to install their javascript again and re-install app. Fine, I'm irritated to do it but I decide to (which most of us don't have time for this with an app were overpaying for), but on chat they abandoned me. I'm not waiting 20 minutes per response. Not worth your time

ABYSMAL support and SO many broken features. - I hate leaving bad reviews, but . . . BUYERS BEWARE. Lots of great features and promises sound good, but it's hit-or-miss whether or not they work or even exist (there are completely false claims in their support docs). Thankfully the trial was long enough to suffer through enough mess to realize we needed a different option. Jennifer can answer basic starter questions, but if you have ANY substantial question at all, she's completely baffled and pretty snippy. Personal emails with Adam (who straight up no-showed TWO scheduled calls) were unfathomably unhelpful and ignorant of the product. When the Director of Support no-shows calls and literally doesn't know the product, I'm sorry, but this is a zero-star app. Run, don't walk away unless you love nightmares. :(

Cost - This product is $49 a month... not $29 a month.

Awful tech support - Do not recommend, will be working fine then all of a sudden ALL the affiliate dashboards freeze and after two weeks they can't fix it and claim that apparently ALL of my brand ambassadors mysteriously become idiots and can't operate their dashboards? No, the system is broke when all of 120+ ambassadors have frozen dashboards that don't show traffic coming on their links. Yes, we tried it and confirmed it before contacting Leaddyno. I don't know how their dashboards after several months of using them just fine just go kaput but they did. No response either...they just stop responding. Do not waist your time or money. I agree with others, the rest of these reviews must be made up as those of us that have actually used this are not happy at all. Unprofessional.

Not so great - Well, I don't know about all these "glowing" reviews. I think they may have been written by the company. I've been trying to install this app for the past 2 days. No one answers the Chat feature, which times out and doesn't restart. The pricing is also false. BigCommerce lists the monthly price at $29.00 per month, but the LeadDyno site lists the starter price at $49.99 per month. I've emailed about the discrepancy, but no one has gotten back to me. I'm going to uninstall this app and try somethings else. My advice, shop before you commit.

Very disappointing!!! - Very disappointing!!!

They are extremely unreliable and unprofessional and it's very possible thatmany -possibly most of their reviews- are not really genuine ones as they offerbig discounts in exchange for positive reviews. Their technical support sucks!.

It’s been a terrible waste of time and I am very disappointed in that BigCommerce isrecommending them

Javier

Terrible -

Don't put yourself through using this service. We signed up with them and the customer service is awful, site is old and all of the directions they have to use the service are from an older version. Worst of all the reason why you see all of these great reviews is that they allow you to receive 50% off when you write a good review on this review page. Service is bad, customer service is very hard to understand. Not worth the money. 

The pricing of this solution does not make any sense - The price is according to your overall traffic. So you will have to pay LeadDyno for the efforts you make to increase traffic outside of their affiliate solution. Makes no sense.

WORST SERVER EVER -

NEVER ANSWERS THERE PHONES, try and and see I am no crazy, three day later they answer my email, with a note that says see web site help what crap. they don't even have an answering machine. I tried called every day for three week same garbage say see website for help. a one man show i am sure.

HORRIBLE SCAM!!! -

They cannot actually track customers.  They only track about 20% of my views and credited my affiliates correctly less than 10% of the time.  

When I contacted Customer service to see what could be happening, I just got the run around.  They never got back to me when they said they would.  They'd respond DAYS later with some irrelevant question.  They never asked questions about my site, code, traffic, or affiliate specifics.  It's like they just wanted to string me along and never actually fix the problem.  I spent 2 WEEKS going back and forth and them not even addressing the issue or answering my questions.  They lied a few times, saying they were going to contact an engineer, but I would get a response (days later) from the same service rep.  Who I'm sure is not actually the same rep, but some over sees minimum wage employee in a sea of computers and headsets.I'm actually concerned that this was just a fancy phishing scam.  Or maybe they just hope no one looks under the hood and they can keep collecting their monthly fees.I will be working with my bank to get my money back.  This was A SCAM!

I'm not sure about these reviews. -

While the program itself looked promising, the customer service itself was not even in the the realm of adequate. The online chat agent could care less what I said or asked, the telephone number never gets answered as well. What you will receive from them though is daily emails talking about how great they are, what can they do to help, and a whole bunch of other stuff.

Here is a note LeadDyno. Concentrate on being there for the customer, rather then being "around".

Thanks but no thanks.