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Customer reviews: LeadDyno

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Reviews (123)

Overall rating
4.4

What Merchants Think

Overall, merchants have mixed feelings about "LeadDyno." While some users praise its ease of use, versatility, and integration capabilities, they also express frustration over customer support and technical issues. The app is recognized for its straightforward setup process and user-friendly interface, but concerns about unreliable customer service and software bugs are frequently reported.

Key Strengths

  • Easy setup and user-friendly interface.
  • Robust feature set for managing affiliates.
  • Good integration with platforms like BigCommerce.
  • Highly responsive live chat and customer service (notably praised support from team members like Jennifer and Adam).
  • Efficient affiliate management and tracking.

Common Concerns

  • Inconsistent and slow customer support response times.
  • Technical issues such as error messages and bugs.
  • Frustrations with user roles and access permissions.
  • Occasional discrepancies in pricing and billing processes.
  • Reports of limited feature functionality and unfulfilled promises in support documentation.

Final Thoughts

"LeadDyno" is a powerful tool for affiliate program management, praised for its rich feature set and ease of implementation. However, its overall reception is marred by negative experiences with customer support and technical reliability. Potential users are encouraged to consider both the app’s capabilities and its known limitations when deciding if it fits their business needs.

bru...com

Oct 06, 2020  on Bigcommerce

Wouldn't recommend - Constant problems with making PayPal payments and hundreds of useless sign-ups from some 3rd party site

sup...com

Feb 03, 2016  on Bigcommerce

Amazing Affiliate App - UPDATE: APP not working properly with Bigcommerce and LeadDyno charged my credit card without consent. Customer service is horrible. Twice Adam has made a phone appointment with me and flaked out. No one will resolve my issues and I've had it with them at this point. I am now looking for another Affiliate App to switch to. Very sad.

This app is just what any online seller needs to help manage their affiliate program!  Easy management system from tracking sales commissions, to paying affiliates with a click of a button and an awesome affiliate dashboard that offers simple social sharing to your affiliate team to make it easy-breezy to spread the word about your company!  It was a bit confusing at first, setting up a description and instructions, but with LeadDyno's free 30 day trial, it gave plenty of time to navigate and get up to speed on everything.  Don't be intimidated to click around, you will love it!  

rcr...com

Dec 17, 2014  on Bigcommerce

Not at good as it looks -

First 2 weeks after installation orders were failing to show in the system so our affiliates were upset.  After we received an email stating that we needed to update the software we were finally able to see the system work properly. Now the issue is payment.  We want to pay commissions on orders older than 30 days.  The LeadDyno system will only show payments "due" on the full previous month.  So an order placed on the 30th of the month is shown as "due" on the 1st of the following month.  There is no way to manage or separate our orders unless you mark the entire previous month as "Paid" manually.  LeadDyno claims to be working on this broken issue but has failed to fix it so far.  I will update this review if they fix it before we move to another provider, assuming they do...

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