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Customer reviews: LeadDyno

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Reviews (123)

Overall rating
4.4

What Merchants Think

Overall, merchants have mixed feelings about "LeadDyno." While some users praise its ease of use, versatility, and integration capabilities, they also express frustration over customer support and technical issues. The app is recognized for its straightforward setup process and user-friendly interface, but concerns about unreliable customer service and software bugs are frequently reported.

Key Strengths

  • Easy setup and user-friendly interface.
  • Robust feature set for managing affiliates.
  • Good integration with platforms like BigCommerce.
  • Highly responsive live chat and customer service (notably praised support from team members like Jennifer and Adam).
  • Efficient affiliate management and tracking.

Common Concerns

  • Inconsistent and slow customer support response times.
  • Technical issues such as error messages and bugs.
  • Frustrations with user roles and access permissions.
  • Occasional discrepancies in pricing and billing processes.
  • Reports of limited feature functionality and unfulfilled promises in support documentation.

Final Thoughts

"LeadDyno" is a powerful tool for affiliate program management, praised for its rich feature set and ease of implementation. However, its overall reception is marred by negative experiences with customer support and technical reliability. Potential users are encouraged to consider both the app’s capabilities and its known limitations when deciding if it fits their business needs.

own...com

May 22, 2015  on Bigcommerce

Great addition to our marketing plan -

Our site was previously hosted by Volusion whose affiliate program was cumbersome, ineffective, and not easy to manage.   After switching to Big Commerce, we really hadn't intended to start up another affiliate plan then we found Lead Dyno and liked how easy it was to integrate and to manage plus, the customer interface is clear and easy to understand.   So far, so good!

Josh Silvers

Feb 20, 2015  on Bigcommerce

Thoughts on LeadDyno -

We've been using LD for awhile now and our overall experience has been good. LD offers a ton of great features and is a great addition for any business looking to start an Affiliate referral program. We would like to see the service offer a "private label" option so that their branding isn't seen to our affiliates as we are big on private labeling. They offer extremely fast and reliable customer service as well which is very important to our goals when working with a 3rd party app.

rcr...com

Dec 17, 2014  on Bigcommerce

Not at good as it looks -

First 2 weeks after installation orders were failing to show in the system so our affiliates were upset.  After we received an email stating that we needed to update the software we were finally able to see the system work properly. Now the issue is payment.  We want to pay commissions on orders older than 30 days.  The LeadDyno system will only show payments "due" on the full previous month.  So an order placed on the 30th of the month is shown as "due" on the 1st of the following month.  There is no way to manage or separate our orders unless you mark the entire previous month as "Paid" manually.  LeadDyno claims to be working on this broken issue but has failed to fix it so far.  I will update this review if they fix it before we move to another provider, assuming they do...

Shanna

Jun 01, 2014  on Bigcommerce

Looove it! - Love this product! I did a lotttt of research to find an affiliate program that matched my needs and was compatible with my Big Commerce platform, I am so happy I found Lead Dyno. I am most happiest with the ability to do coupon code commissioning instead of just using a link. This is actually the only program I found to offer this and works with BC. I feel it gives affiliates greater incentive to sale the product. Thank you Lead Dyno!!

Rosemira

Jun 01, 2014  on Bigcommerce

Excellent customer service! - We are new to using an Affiliate Program and LeadDyno has been excellent in helping us get set up!It's an intuitive, easy to use program.Special thanks to Adam for his individual attention to our specific needs!

Denny

Jun 01, 2014  on Bigcommerce

Awesome potential! - I am into about 48 hours of setup (mostly creating banner content) since the rest was SOOOO simple. We have lots of needs for wholesale and retail customers. We started looking at offering our Dog rescue groups a way to make money off of the over 50,000 items that we make and have for sale on our site http://www.the-store.com Now the wheels are turning AND by thinking out of the box are pushing the envelope of marketing our buisiness in multiple ways. The visitor logs in the dashboard show where traffic is coming from and where they go on the site (very simplistic and so insightful). This has created extra work since.... people are searching in ways that we never addressed. The visitor tracking insight through the dashboard is worth spending some time on.... and you get so much more! Great tech support from Adam while I was online setting up and dreaming up new features that I want. I am not a review writer but, this was a must! Great job! Looking forward to a long profitable relationship!

max

May 01, 2014  on Bigcommerce

The answer to marketing your start up business on a small budget - I’ve been looking for something like LeadDyno for a while now. I own a clothing brand and we work with many affiliates. Previously we had to do everything manually. Every time someone contacted us wanting to join the scheme or to check to see if they'd had any orders we had to check for them. This took a huge amount time which could have been spend driving sales instead of spending time with individuals who weren't getting much traffic or sales to the website. LeadDyno lets you automate all of this and it allows other people to do the hard work of driving traffic to your website whilst you can sit back and watch the orders flow in.We've not been using LeadDyno for long, but we have already begun to see the results this application can create! As a small business this is a very cost effective form of promotion and I highly recommend trying the free trial! You only pay commission to affiliates when they generate orders instead of conventional promotion where you have to spend money in the hope of gaining sales. It also increases your rankings in google because so many people are talking about your website!

Carrie Windsor

Apr 01, 2014  on Bigcommerce

Love Lead Dyno! - I actually love Lead Dyno and have been sharing it with other companies! I love the ease of using it and just being able to see all activity going on with my store. I am so glad I came across Lead Dyno. I will for sure be sending others your way! The chat option is great. When I don't understand something I can chat with you and you are so helpful. I just love it! Thank you for all you do!

Eric

Apr 01, 2014  on Bigcommerce

Great Company...Highly Recommend - The customer service is extremely great. I had a little issue setting up everything by myself and within a few hours of me contacting LeadDyno, they assisted me and got everything working perfectly. Great Company...Highly Recommend.

Tristina

Apr 01, 2014  on Bigcommerce

Great Affiliate program! - Leaddyno is a great software for affiliate programs. I love their interactive map and the appealing flow in the back office login area. We've decided to go in the Home Party Planning direction and need party planning software. But Leaddyno is a great app for any affiliate program! One of the best I've found. :) I hope that they will consider home party features in the future.

Jovan

Apr 01, 2014  on Bigcommerce

Best of the current options - I tested out 3 affiliate software programs which integrate with Bigcommerce and LeadDyno is by far the easiest to set up with the most intuitive dashboard design. First of all, I didn't have to go through hoops just to try out the free trial version and "validate my subscription" via telephone. Next, the process of setting up the app so that it can track sales from Bigcommerce is easy and literally takes one click. Once in, the Dashboard looks great and is not overwhelming..you can set up the basics really quickly such as: add banners, and other content marketing material you wish your affiliates to use, terms & conditions etc... Also, when I had a question, the response was within a few hours via email, from the Founder.Social media shortcuts are already there as well as the most important feature you want to give your affiliates i.e. the ability to link to specific pages on your website (not just the home page).I use LeadDyno for my online furniture business and as an ex-affiliate marketer, I can safely say this is the best of the 3 options currently available.

John S.

Apr 01, 2014  on Bigcommerce

So far so good - extremely easy to install and works seamlessly with Big Commerce. Adam was very helpful and very quick to respond. I pointed out a potential issue with the way commissions are calculated and they had it fixed within a day. I like the dashboard feature for each affiliate as it makes sharing extremely easy and they can earn money with minimal effort. This is also the only affiliate platform I'm aware of that works seamlessly with big commerce, looked into others previously and didn't have much luck. Give LeadDyno a try, you won't be disappointed!

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