Bigcommerce Customer queries apps 2025

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FAQ by Smartarget

Instantly answer customer queries with optimized, convenient, site-wide FAQs. Show more

FAQ by Smartarget is a powerful tool designed to enhance customer experience by providing immediate answers to common questions as soon as visitors land on your website. By addressing frequently asked questions upfront, it builds customer trust and confidence, thereby accelerating the purchasing decision. This app allows businesses to present vital information across all pages, significantly reducing the dependency on customer support and preserving team resources. It includes features such as question and answer sections, direct links to relevant pages, and accessible contact information for personalized assistance if needed. Seamlessly optimized for both desktop and mobile use, FAQ by Smartarget ensures that your customers get the information they need quickly and efficiently, no matter where they are. Enhance your customer interactions by making their most pressing questions easily accessible, streamlining their journey on your site.

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Link integration

Reduce support requests

Site-wide faqs

Enhanced trust

Optimized display

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eDesk

(1/5)

1 Reviews

Centralized AI Help Desk: Streamline eCommerce support with eDesk's powerful features. Show more

eDesk is an AI-powered help desk designed to streamline eCommerce customer service by centralizing all customer queries and order details into a single, user-friendly dashboard. Its intelligent system classifies incoming messages based on various criteria such as content and order status, allowing for easy prioritization and assignment to team members. With seamless integration across all marketplaces and sales channels, eDesk provides a comprehensive view of customer interactions, automatically attaching relevant product, order, and delivery information to each query. The app's AI-powered sentiment analysis offers insights into customer mood, while at-a-glance message summaries provide a quick overview of interaction threads. Additionally, eDesk enhances efficiency with advanced templates and an innovative HandsFree feature, suggesting appropriate responses or automatically handling specific queries without user intervention. This makes eDesk a valuable tool for improving response times and ensuring customer satisfaction across all eCommerce platforms.

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Automated responses

Centralized dashboard

Sentiment analysis

Advanced templates

Ai message classification

Try for Free

RevoChat: AI Sales Chatbot

$49-$999 / Month

8.2

1 Reviews

24/7 AI: More Sales, Answer Queries, Personalize Visitor Chat Show more

RevoChat: AI Sales Chatbot is an innovative tool designed to revolutionize how businesses interact with their customers. This powerful app leverages advanced artificial intelligence to provide seamless, real-time communication that enhances customer engagement and streamlines the sales process. By automating routine inquiries and guiding customers through the sales funnel, RevoChat ensures a personalized experience that meets individual needs with precision. The app's predictive analytics and machine learning capabilities help businesses anticipate customer behavior, enabling proactive and targeted sales strategies. RevoChat integrates effortlessly with existing CRM systems, ensuring a smooth transition and easy management of customer interactions. Designed with a user-friendly interface, it offers companies of all sizes the ability to boost conversion rates, improve satisfaction, and ultimately increase revenue.

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24/7 availability

Increased sales

Query handling

Personalized interaction

Install App

CSS AI Sales Chatbot

$29.99-$140 / Month

AI chatbot: answers queries, recommends products & discounts Show more

CSS Ai Sales Chatbot is a powerful tool designed to enhance your online store by providing a seamless shopping experience for your customers. This AI-driven chatbot efficiently answers customer queries, recommends products tailored to individual needs, and highlights available discounts, all through engaging and natural conversations. The chatbot's appearance can be customized to align with your store's branding, and it seamlessly syncs with your current product data, ensuring up-to-date interactions. Additionally, it helps streamline communication by managing your admin inbox, offering a comprehensive support system for your sales team. The platform includes a playground feature, allowing you to test the chatbot's functionalities before going live. By simplifying the shopping process and boosting customer engagement, CSS Ai Sales Chatbot not only enhances customer satisfaction but also contributes to increased sales. Supported by a dedicated team, it’s a reliable solution for modern e-commerce businesses looking to optimize their customer service efforts.

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Customizable appearance

Automatic product sync

Admin inbox management

Natural language recommendations

Customer query handling

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LunaChat Conversion AI ChatBot

$7.99-$129 / Month

6.2

97 Reviews

Automate your live chat support with human-like AI Show more

LunaChat Conversion AI ChatBot is an innovative tool designed to transform website visitors into loyal customers by providing intelligent and precise responses to complex queries using natural language processing. This dynamic application excels at recommending products that perfectly match customer needs and delivering valuable information effortlessly. By automating customer interactions, LunaChat allows businesses to manage high volumes of customer service inquiries without human intervention, ensuring faster response times and improving user experience. Its plug-and-play setup makes it accessible to non-technical users, while the customizable features such as personalized welcome messages and widget customization enhance brand consistency. Additionally, its visual dashboard offers easy tracking of sales and conversions, providing valuable insights into customer interactions. Available in multiple languages, LunaChat is a cost-effective solution for businesses looking to reduce bounce rates and optimize customer service operations.

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Multi-language support

Product recommendations

Customizable widget

Reduce bounce rates

Personalized messages

Track sales

Install App

Maisie AI Chatbots & Live Chat

$29-$109 / Month

7.5

14 Reviews

Cut support tickets by automating answers to customer queries Show more

Maisie AI Chatbots & Live Chat is an innovative app designed to enhance sales and customer service experiences. Harnessing AI-powered chat automation, Maisie engages customers 24/7 throughout their buying journey, providing personalized product recommendations that boost conversion rates and average order values. The app automates responses to frequent customer queries, significantly reducing support tickets and freeing up valuable time for your team. With its conversational email and SMS list-building capabilities, Maisie accelerates your marketing efforts, integrating seamlessly with platforms like Klaviyo. It includes real-time order status tracking and AI-powered FAQ response automation, ensuring customer inquiries are addressed promptly. Maisie also offers seamless transitions to live chat, empowering your customer service team to step in when needed. With 18 pre-built, customizable Shopify-specific conversation templates, setting up Maisie is both quick and efficient.

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Real-time order tracking

Product recommendations

Customizable triggers

Chat automation

Faq automation

Live chat handover

Install App

eDesk

(1/5)

1 Reviews

Centralized AI Help Desk: Streamline eCommerce support with eDesk's powerful features. Show more

eDesk is an AI-powered help desk designed to streamline eCommerce customer service by centralizing all customer queries and order details into a single, user-friendly dashboard. Its intelligent system classifies incoming messages based on various criteria such as content and order status, allowing for easy prioritization and assignment to team members. With seamless integration across all marketplaces and sales channels, eDesk provides a comprehensive view of customer interactions, automatically attaching relevant product, order, and delivery information to each query. The app's AI-powered sentiment analysis offers insights into customer mood, while at-a-glance message summaries provide a quick overview of interaction threads. Additionally, eDesk enhances efficiency with advanced templates and an innovative HandsFree feature, suggesting appropriate responses or automatically handling specific queries without user intervention. This makes eDesk a valuable tool for improving response times and ensuring customer satisfaction across all eCommerce platforms.

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Automated responses

Centralized dashboard

Sentiment analysis

Advanced templates

Ai message classification

Try for Free

Inquiris: Questions & Answers

Enable your customers to ask product-related questions Show more

Inquiris: Questions & Answers is an innovative app designed to enhance customer engagement and trust on your online store. By allowing customers to ask product-related questions, it fosters a sense of interactivity and transparency. Merchants can easily manage and moderate inquiries, ensuring that customer questions are addressed promptly and accurately. This dynamic Q&A feature not only improves the shopping experience but also has the potential to turn inquiries into sales by providing detailed product information. Additionally, the app offers data export capabilities, allowing merchants to maintain records of customer interactions in CSV format. Revolutionize your customer engagement strategy with Inquiris, and transform the way customers interact with your store.

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Ask questions

Moderate inquiries

Respond to queries

Export data

Install App

OrderEase: Cancel‑Edit‑Reorder

7.7

12 Reviews

Reduce Customer Queries. Let Customers Cancel, Edit & Reorder Show more

OrderEase: Cancel‑Edit‑Reorder is a powerful app designed to streamline customer service by empowering your customers to manage their own orders. By integrating seamlessly with the My Accounts section, Order Confirmation Emails, and Thank You pages, it allows users to cancel, edit, and reorder items effortlessly without needing to contact customer support for minor issues. This reduces the volume of customer service inquiries, enabling your team to focus on more complex tasks. The app also offers customizable settings, such as implementing timers or time-bound restrictions, so businesses can control when cancellations and edits are permissible, up to a specified period like 30 minutes or 1 hour. OrderEase enhances the overall customer experience by making it straightforward for customers to rectify order details independently, fostering satisfaction and loyalty. This app is ideal for businesses seeking to optimize operations and improve customer engagement.

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Customer self-service

Order cancellation

Order editing

Quick reordering

Timebound restrictions

Install App

Qe: Product Enquiry Hub (Q/A)

$2.95 / Month

8.2

2 Reviews

Add Question Answer on Product page as well as custom page Show more

Qe: Product Enquiry Hub (Q/A) is designed to empower customers with a seamless question-and-answer experience, making it easy for them to find solutions to their queries. This innovative tool enhances product understanding, reduces the need for support tickets, and helps build trust with your audience. By efficiently managing inquiries through a comprehensive knowledge base, businesses can significantly boost their sales. Qe also helps streamline operations, unlocking the full potential of your store by improving customer engagement and satisfaction. The app positions your store as an industry authority by establishing credibility and reliability with a robust FAQ system. It's an essential solution for businesses aiming to empower their customers and elevate the overall shopping experience.

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Efficient q&a management

Empower customers

Build trust

Elevate satisfaction

Industry authority

Install App

Webkul AI Driven Product FAQ

$5 / Month

7.1

9 Reviews

Dynamic FAQ on Product Pages,helps in solving Customer Queries Show more

Webkul AI Driven Product FAQ is a powerful app designed to enhance customer engagement and boost sales by integrating dynamic FAQs into your product pages. This user-friendly tool allows admins to write and customize FAQs, effectively addressing customers' common queries and uncertainties from the store's launch. By offering both store-wide FAQs and product-specific FAQs, the app provides comprehensive information, improving the shopping experience and fostering informed purchase decisions. Customization options, such as modifying the color and width of FAQ blocks, ensure seamless integration with your store's aesthetic. The FAQs are presented in a jQuery accordion style on the product description page, creating an organized and visually appealing layout. Ultimately, this app helps reduce repetitive queries and customer service overhead while empowering customers to understand products better and make quicker purchase decisions.

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Dynamic faqs

Product-specific faqs

Store faqs

Customizable faq block

Jquery accordion style

Reduce repetitive queries

Install App

RQ ‑ WhatsApp Chat Button

$1.99 / Month

9.1

23 Reviews

Quickly answer customer queries and improve your conversions Show more

WhatsApp Chat Button by RQ is your gateway to enhanced customer interaction on your Shopify store. This user-friendly app allows you to integrate WhatsApp communication seamlessly, ensuring you're always connected with your customers. With just a few clicks, you can add a chat button to your store, customized with your phone number and a prefilled message, to streamline conversations. Whether your customers are using a computer or a mobile device, the chat button facilitates instant communication, helping you avoid missed opportunities and eliminate communication hurdles. Experience the convenience of direct WhatsApp messaging to boost customer satisfaction and engagement effortlessly.

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Easy installation

Customizable chat button

Mobile and desktop compatibility

Direct customer communication

Install App

Product Inquiry on WhatsApp

$14.99-$149.99 / Month

8.2

2 Reviews

"Instantly resolve customer queries via WhatsApp for seamless shopping experiences." Show more

"Product Inquiry on WhatsApp" is an innovative app designed to enhance customer engagement and streamline communication between shoppers and merchants. By integrating a customizable WhatsApp button on product pages, it enables customers to reach out instantly with any questions about product details or customizations. This direct line to merchants allows for quick responses, fostering trust and helping customers make informed purchasing decisions. The app is designed to work seamlessly across both mobile and desktop platforms, ensuring accessibility for all users. Featuring a pre-filled message option, it simplifies the inquiry process, encouraging more visitors to engage. Ultimately, this tool helps businesses convert more visitors into loyal customers by addressing their concerns in real-time.

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Boost customer engagement

Pre-filled message

Instant customer inquiries

Customizable whatsapp button

Mobile & desktop friendly

Install App

Agentz

"Transform visitor queries into sales with multi-channel AI assistance." Show more

Agentz is an innovative AI-powered app designed to enhance customer engagement and streamline communication for businesses. It transforms online visitors into high-spend buyers by proactively interacting with them in their preferred language, offering assistance with product discovery, and guiding purchase decisions. The app seamlessly integrates with BigCommerce and sets up in minutes, automatically training itself on your website's data. Ensure a comprehensive reach by engaging customers through multiple channels, including social media, calls, and SMS, all consolidated within a unified inbox for efficient management. Agentz features an easy setup with a no-code pixel, allows customization of conversation flows, and offers comprehensive support tools like missed call handling and real-time webform responses. The app also enables training of your AI Assistant through document uploads, while AI response controls provide options ranging from company-specific FAQs to generative AI insights. With three flexible pricing plans, including a 14-day free trial, Agentz is poised to deliver a guaranteed ROI, helping businesses reduce service costs and enhance user experiences.

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Easy setup

Unified inbox

Ai training

Online ai assistant

Missed call handling

Sms ai assistant

Try for Free

FAQ by Smartarget

Instantly answer customer queries with optimized, convenient, site-wide FAQs. Show more

FAQ by Smartarget is a powerful tool designed to enhance customer experience by providing immediate answers to common questions as soon as visitors land on your website. By addressing frequently asked questions upfront, it builds customer trust and confidence, thereby accelerating the purchasing decision. This app allows businesses to present vital information across all pages, significantly reducing the dependency on customer support and preserving team resources. It includes features such as question and answer sections, direct links to relevant pages, and accessible contact information for personalized assistance if needed. Seamlessly optimized for both desktop and mobile use, FAQ by Smartarget ensures that your customers get the information they need quickly and efficiently, no matter where they are. Enhance your customer interactions by making their most pressing questions easily accessible, streamlining their journey on your site.

Show less

Link integration

Reduce support requests

Site-wide faqs

Enhanced trust

Optimized display

Try for Free

SMPS Product Question & Answer

$1.99-$4.99 / Month

7.6

270 Reviews

Quickly respond product related queries for your online store. Show more

The SMPS Product Question & Answer app by Simprosys is an essential tool for online store owners to efficiently handle product-related inquiries. It provides a user-friendly interface for monitoring and managing questions, allowing you to respond either publicly or privately. The app features customizable Q&A widgets that easily integrate with your store theme, enhancing customer engagement and satisfaction. It also supports the creation and maintenance of a comprehensive FAQ page, contributing to improved organic search performance. Benefit from a streamlined dashboard that offers a complete overview of all your inquiries, ensuring you never miss a question. Additionally, the app facilitates email notifications for prompt responses and integrates seamlessly with mailing lists on platforms like MailChimp and Klaviyo. Capitalize on user-generated content to boost your search rankings and enhance your store's visibility.

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Mailchimp integration

Email notifications

Klaviyo integration

Simplified dashboard

Faq page creation

Customizable q&a widgets

Install App

Enorm FAQ Page & Product FAQs

$4.99-$9.99 / Month

7.1

57 Reviews

Create FAQ page for your store to reduce hassle for customers

Responsive layout

Create faqs instantly

Customizable design options

Embed on any page

Install on product pages

Install App

Reviewcap AI Reviews Summaries

$5-$25 / Month

8.2

2 Reviews

Summarize product reviews using AI, decrease time to purchase. Show more

Reviewcap AI Reviews Summaries is an innovative tool designed to streamline the product review process for businesses. Powered by sophisticated AI, this app automatically summarizes customer reviews, saving you time and helping prospective buyers make quicker purchasing decisions. By providing concise summaries directly on your product pages, Reviewcap enhances the shopping experience, making key insights more accessible to users. The app operates seamlessly on autopilot, offering summaries on a recurring schedule to include the latest reviews. It also includes versatile display options such as review highlights, summaries, and rich snippets to match your brand's aesthetic. Additionally, Reviewcap supports efficient review migration, ensuring your review collection remains comprehensive and up-to-date.

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Rich snippets

Ai reviews summarizer

Automatic summarization

Recurring schedule updates

Display review summaries

Review highlights

Install App

WM WhatsApp Chat Sales/Support

$0.99 / Month

Make it easy for your customers to get the help they need Show more

WM WhatsApp Chat Sales/Support, branded as Tap'nChat, is an indispensable tool for online store owners who prioritize direct and efficient customer communication. By adding a user-friendly WhatsApp button to their store, businesses enable customers to engage in real-time chat support as soon as queries arise. This immediate connection fosters trust and comfort, encouraging shoppers to purchase with confidence. Tap’nChat stands out with its customizable design options, allowing store owners to adjust elements like position and text color while enjoying live previews. The app is notably simple to install, requiring no coding and taking less than a minute to set up, making it accessible for all store operators. Seamlessly integrating with various themes, it supports multiple chat agents, thus boosting team productivity. Enhance your customer experience with WM WhatsApp Chat Sales/Support and create a responsive environment that responds dynamically to your clients’ needs.

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Customizable design

Quick setup

Responsive chat widget

Real-time chat

Multiple chat agents

Sticky whatsapp button

Install App

Advance FAQ

$2.99 / Month

8.2

3 Reviews

Advance FAQ Customized User Experience- 1 Click Configuration Show more

Advance FAQ is a user-friendly app designed to streamline customer service by allowing businesses to create a tailored list of frequently asked questions. It empowers customers to quickly find the information they need without waiting for a support response, enhancing their experience and satisfaction. By organizing FAQs efficiently, the app not only saves time and energy for both customers and admin but also presents a professional image for your business. The admin can easily manage and customize all topics and questions from the app's backend, ensuring the FAQ section is always up-to-date and relevant. This helps keep customers engaged on your site, reducing the likelihood of them seeking help elsewhere and increasing the chances of conversion. An intuitive individual FAQ page further simplifies the process for buyers, making it an essential tool for improving customer interaction and support.

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Easy customization

Tailored topics

Organized faq section

Individual faq pages

Backend management

Install App

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