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FAQ by Smartarget logo

FAQ by Smartarget

Develop by smartarget.online
Free plan available

Instantly answer customer queries with optimized, convenient, site-wide FAQs.

Link integration
Reduce support requests
Site-wide faqs
Enhanced trust
Optimized display
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Try for Free

About FAQ by Smartarget

Launched Jan 13, 2024

Categories

Site Tools Tools/Widgets

Built by smartarget.online

Support Portal Tutorial
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Description

Answer your customers' most common questions and reduce support requests

When a customer lands on your site, you can bet they'll have a few questions. But when you answer all of their most common questions right off the bat, you enhance the confidence & trust they have in your business—pushing them to purchase even faster.

Smartarget FAQ lets you easily surface the most helpful information to your site's visitors, reducing the need for them to contact customer support (which eats into your team's bandwidth).

You can show the FAQ on every page with questions and answers, links to relevant pages, and your support email or phone number if they do need to chat with you directly.

Optimized for desktop and mobile devices

Pros

  • Enhances confidence and trust in the business by addressing common queries quickly.
  • Reduces the need for customers to contact customer support, saving team bandwidth.
  • Displays FAQs on every page, providing consistent access to information.
  • Includes links to relevant pages and direct contact options for more complex queries.
  • Optimized for both desktop and mobile devices, ensuring accessibility across platforms.

Cons

  • May require regular updates to ensure the FAQs remain relevant and accurate.
  • Could potentially overwhelm the user with too much information if not organized properly.
  • Relies on initial setup to cover all frequently asked questions effectively.

Key Features

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