Ecwid Zendesk apps 2025

Zendesk via Zapier

"Automate Zendesk-Ecwid integration via Zapier for seamless customer support." Show more

Zendesk via Zapier is a powerful integration that streamlines customer support by connecting Zendesk, a comprehensive web-based help desk tool, with other services like Ecwid by Lightspeed. This connection enables businesses to communicate effectively with customers, view conversation histories, and gain insights into customer needs, fostering stronger relationships. By using Zapier, an online automation platform, you can seamlessly transfer customer contact information from Ecwid to Zendesk. This automation, known as a "Zap," ensures that your support team can reach out to new customers promptly through multiple communication channels. Setting up this integration is straightforward, with detailed instructions available to guide you through each step. This unified approach empowers your customer support operations, leading to improved response times and enhanced customer satisfaction.

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Multi-channel communication

Automate customer integration

View conversation history

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Stylo: AI in Zendesk

7.5

12 Reviews

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Solve Zendesk Tickets faster with Generative AI. Show more

Stylo: AI in Zendesk is an innovative app designed to streamline customer service interactions by automatically handling a significant portion of Zendesk tickets, specifically those related to order statuses. By integrating Zendesk Support with Shopify data, Stylo employs artificial intelligence to identify order-related inquiries, retrieve the necessary order status and location information, and craft a response for the customer. This automation allows customer service teams to focus on more complex issues that require human intervention. Stylo offers flexibility for agents by providing the option to either generate message drafts or set up automatic replies to expedite responses. Additionally, it supports multilingual automatic translations, ensuring seamless communication across various languages. The app works with all Shopify plans without requiring additional add-ons and maintains brand consistency through customizable tone and language settings, enhancing customer satisfaction with every interaction.

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Consistent messaging

Automatic ticket resolution

Order status detection

Generative responses

Automatic language translation

Help center integration

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Zendesk via Zapier

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"Automate Zendesk-Ecwid integration via Zapier for seamless customer support." Show more

Zendesk via Zapier is a powerful integration that streamlines customer support by connecting Zendesk, a comprehensive web-based help desk tool, with other services like Ecwid by Lightspeed. This connection enables businesses to communicate effectively with customers, view conversation histories, and gain insights into customer needs, fostering stronger relationships. By using Zapier, an online automation platform, you can seamlessly transfer customer contact information from Ecwid to Zendesk. This automation, known as a "Zap," ensures that your support team can reach out to new customers promptly through multiple communication channels. Setting up this integration is straightforward, with detailed instructions available to guide you through each step. This unified approach empowers your customer support operations, leading to improved response times and enhanced customer satisfaction.

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Multi-channel communication

Automate customer integration

View conversation history

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Sidr Zendesk and Gmail Macros

7.7

2 Reviews

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Use placeholders in your Zendesk and Gmail help desk messages Show more

Sidr Zendesk and Gmail Macros is an innovative app designed to streamline customer support processes by automating macro messages with Shopify variables. With this tool, help desk agents using platforms like Zendesk can effortlessly incorporate essential order details, such as item names and order numbers, directly into their responses. This eliminates the tedious task of switching between Shopify and the help desk system to manually copy and paste order information, thereby increasing efficiency and reducing response times. The app provides a comprehensive list of Shopify placeholders, empowering support teams to craft precise and personalized responses with ease. Additionally, users can preview their responses directly within the Zendesk and Gmail side app, ensuring accuracy and coherence before sending. Seamless integration with both Zendesk and Gmail makes this app an indispensable tool for any business looking to enhance their customer support experience.

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Seamless integration

Shopify placeholders

Preview responses

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Zendesk

$55-$150 / Month

(2.9/5)

161 Reviews

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Omnichannel customer service and engagement platform Show more

Zendesk is a comprehensive customer service and engagement software designed to enhance interactions between businesses and their customers. It offers a suite of tools that facilitate communication, streamline support processes, and improve customer satisfaction. With Zendesk, companies can manage and respond to inquiries efficiently through email, chat, phone, or social media. The app provides a range of customization options, enabling businesses to tailor their support operations to better meet their specific needs. Its robust reporting and analytics features allow for insightful performance tracking and data-driven decision making. Additionally, Zendesk integrates seamlessly with numerous third-party applications, enhancing its functionality and adaptability across various business environments. Businesses of all sizes leverage Zendesk to foster stronger relationships and deliver exceptional customer support experiences.

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Social media integration

Messaging integration

Email support

Omnichannel support

Chat support

Customer interactions

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Vennie: AI Chatbot for Zendesk

$99-$499 / Month

9.1

3 Reviews

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24/7 KI-Chatbot: steigert den Umsatz, automatisiert Support Show more

Vennie is an AI chatbot designed specifically for Shopify stores, offering round-the-clock customer support to enhance both sales and customer satisfaction. By instantly addressing customer inquiries, Vennie eases the workload of your support team and boosts conversion rates. The AI bot is dynamic in its responses, pulling information directly from your shop to provide accurate and timely assistance. Vennie also features AI characters that adapt and vary across different communication channels, ensuring a tailored customer experience. Additionally, the chatbot continuously learns from your store's data to improve its performance and service quality over time. This innovative solution not only streamlines support operations but also contributes to a seamless shopping experience for your customers.

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Ai chatbot

Automated replies

24/7 support

Boost sales

Dynamic responses

Learns from data

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Richpanel: AI Customer Support

$89-$119 / Month

8.1

155 Reviews

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Respond faster & smarter with AI. Upgrade from Gorgias/Zendesk Show more

Richpanel: AI Customer Service is a powerful helpdesk solution designed to streamline customer support processes for businesses, enabling them to efficiently manage high volumes of inquiries with minimal staff. By leveraging AI technology, the platform is trained on historical customer interactions, empowering customer service agents to respond as effectively and quickly as the best-performing team members, improving response time by 2-3x. The app features a comprehensive multi-channel support system, including email, chat, Facebook, Instagram, phone, and more, all within a single inbox for seamless management. Richpanel also offers a self-service portal for instant, 24/7 customer support, a live chat widget, FAQ page, and automation tools, alongside in-depth reporting capabilities to provide actionable insights for continuous improvement. As a popular alternative to platforms like Shopify Inbox, Zendesk, and Gorgias, among others, Richpanel allows easy integration with your existing software stack to maximize efficiency. With its robust set of tools and AI-driven assistance, Richpanel enhances the agility and effectiveness of customer service teams, ensuring high-quality, speedy interactions with customers.

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Integration capabilities

Ai-powered helpdesk

Manage high support volumes

Accurate response assistance

Customer self-service

Handle multiple channels

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ChannelReply

8.2

3 Reviews

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View order info and answer messages from your helpdesk. Show more

ChannelReply is a powerful app designed to streamline customer support and boost your productivity by integrating Shopify order information directly into your helpdesk. With ChannelReply, you can view detailed customer and order info right next to your conversations, eliminating the need to switch screens for tracking IDs or shipping statuses. This seamless integration allows you to manage support tickets more efficiently, helping you focus on selling and enhancing customer satisfaction. Take advantage of automated actions on Shopify data, like tagging high-value orders and sending personalized auto-replies, to provide prompt and tailored support. Additionally, ChannelReply allows you to consolidate order information from multiple Shopify stores into one interface, making it easier to manage and reply to customer messages and order notifications. Customize your replies even further by personalizing canned responses with specific order info, and manage critical tasks like issuing refunds or updating orders. With ChannelReply, your helpdesk becomes a powerful tool for managing customer relationships and driving sales.

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Issue refunds

Order info integration

Direct replies

Personalized autoreplies

Update order info

Identify messages

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CXBOX

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Rise up sales by cross-selling feature Show more

CXBOX is an innovative app designed to elevate customer support and overall user experience by providing personalized solutions. It seamlessly integrates with the Zendesk agent workspace, enabling support teams to respond to and resolve tickets quickly with access to real-time customer information. With just one click, agents can effortlessly recommend products, thereby enhancing customer satisfaction and driving sales. CXBOX also offers comprehensive reports that detail sales data and the effectiveness of product recommendations, providing valuable insights for marketing strategies. Additionally, the app features an intuitive admin console for streamlined management and oversight of customer interactions and recommendations. With CXBOX, organizations can enhance their customer service operations and gain deeper insights into customer needs and behaviors.

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Personalized recommendations

Sales reports

Marketing insights

Real-time customer data

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Ecwid Zendesk apps

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Showing 1 to 9 of 1 Apps

Zendesk via Zapier

Stylo: AI in Zendesk

Zendesk via Zapier

Sidr Zendesk and Gmail Macros

Zendesk

Vennie: AI Chatbot for Zendesk

Richpanel: AI Customer Support

ChannelReply

CXBOX