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Customer reviews: Omnisend Email Marketing and SMS

Develop by omnisend.com

Reviews (217)

Overall rating
4.5

What Merchants Think

Merchants generally express high satisfaction with Omnisend Email Marketing and SMS. They find it user-friendly with valuable features that enhance their marketing efforts. The app is praised for its effective integration, especially with BigCommerce, and the exemplary customer service that supports users through any issues. However, there are some concerns regarding limitations with certain business types and pricing strategies.

Key Strengths

  • User-friendly interface, easy to navigate and use
  • Excellent and prompt customer service support
  • Effective integration with BigCommerce
  • Valuable features such as automation workflows, pop-ups, and email templates
  • Affordable pricing, providing good value for money

Common Concerns

  • Restrictive policies regarding certain business types (e.g., firearms-related)
  • Complaints about account restrictions and suspension without clear reasons
  • Reports of delayed response times in support for some users
  • Confusions around email sending limits and pricing on the free plan

Final Thoughts

Overall, Omnisend Email Marketing and SMS is well-received by its user base for its robust features and customer support. While it offers significant advantages over competing platforms in terms of functionality and integration, potential users should consider their specific business needs concerning the app's restrictions and pricing. Despite some challenges, Omnisend remains a favored choice among many merchants for enhancing their email marketing strategies.

ali...com

Aug 07, 2016  on Bigcommerce

Updated Review - UPDATED REVIEW:Changed my review to ONE STAR. After sending my first email, my account is now suspended because 2 people on my email list of nearly 1000 marked it as spam. Everyone on that list put themselves there via my website, and I have their orders to prove it, but Soundest accused me of adding people without permission and insisted I remove them and suspended my account. When I messaged them back as they requested...not a single response from them. Bad customer service. More headaches I certainly don't need. Look elsewhere if you want things to go smoothly!! I guess sometimes it does pay to spend a little more.ORIGINAL REVIEW BELOW:I just signed up for this 3 hours ago because I wanted to save some money (will end up saving $70 a month by ditching constant contact and utilizing the abandoned cart email feature, too). I love how it links right to the templates that the Welcome and Abandoned Cart emails code needs to be added so I don't spend an insane amount of time looking through things I don't understand. I like the ease and simplicity of the whole thing. I just sent my first campaign so will see how the Reports feature works later today. The only issue so far.... I did have to adjust the default wording a little bit as the translation to English was off in places. Nothing too serious though, but just preview and read over things before you launch them.So far I love this App!

inf...com

Aug 03, 2016  on Bigcommerce

great app - so far so good. just need to spend more time learning the app to see what other benefits it has to offer.

rob....co

Aug 03, 2016  on Bigcommerce

Great website addition - Great built in features, fantastic value, very easy to use with a clean user friendly design. Highly recommend this app.

dom...com

Jul 24, 2016  on Bigcommerce

Awesome Email App - From start to finish the folks over at Soundest have been a great help. Their software easily integrates and allows me to create engaging content. They still have a little room for improvement in order to go toe to toe against Mailchimp (they need automated transactional email and emails that get sent X days after a purchase) but overall I'm pleased.

kai...com

Jul 20, 2016  on Bigcommerce

Great App - Very easy to use app. Putting together an email with the pick from store widget is great and the auto resend in 2 days should really help our click-through rates.

cus....us

May 03, 2016  on Bigcommerce

Review - Great app. It's easy to use and it really works well! The product picker is quick and easy to use.

rei...com

Apr 19, 2016  on Bigcommerce

Great Customer Service -

Soundest is a great app for sending out E-Mails to customers without having to send them one by one. I was looking for an app like this for a while before I came across this one and the others I tried were very difficult to work and very confusing. Soundest is easy to understand and very easy to work, I absolutely love it. The customer service is also very helpful and they got back to me right away unlike other apps customer service. Paulius was the customer service rep that I dealt with and he was great. Thank you Paulius for all your help and for getting back to my questions so fast.

ron...com

Apr 05, 2016  on Bigcommerce

Perfect Email App -

Perfect email app. Because of the tight integration with Bigcommerce and the ability to add products easily to emails we have switched from one of the major email newsletter providers to Soundest.

lia...com

Mar 26, 2016  on Bigcommerce

Excellent App! -

Soundest has a great interface, excellent free options, and reasonably priced pro-level options. Highly recommended!

tul...com

Mar 21, 2016  on Bigcommerce

​So far, so EXCELLENT -

This app is amazing. I adore it! I just sent a gorgeous newsletter, and it took maybe a half hour, rather than 3-4 hours with my other newsletter service. I tested and all the links work perfectly, it looks great on my phone and computer, and there was NO CONFUSION at all.

jal...com

Mar 18, 2016  on Bigcommerce

Great App -

love this app very easy to use 

i now look forward to creating caimpaigns 

sal....za

Mar 06, 2016  on Bigcommerce

Application -

I have used the application and it is very basic. The support from the team is great and they always come back to a person. I have had a few hiccups in the past with it but nothing major. When I want to send something fast I use Soundest otherwise I use sendinblue.com as I found it much cheaper and more sophisticated as I can do much more in sedinblue.com  

ton....uk

Mar 03, 2016  on Bigcommerce

Great App -

Great App, Easy to use and great reporting.  Has valuable features for capturing new leads and offering discounts for customers signing up to newsletter feature.

Judah Fawkes

Feb 25, 2016  on Bigcommerce

GREAT APP! -

Love the app and especially the product picker and price!! The only thing i have a complaint about is that it takes a bit long to load at times, but other than that, love it!

ali...com

Feb 24, 2016  on Bigcommerce

Love the product picker -

We really like the option of adding products directly into our email with just a click. Saves us a ton of time. We have switched over to this from Mail Chimp.

Martin Willmann

Feb 13, 2016  on Bigcommerce

Great and easy to use -

i just love soundest - it is easy to use and the support is just on point, fast and reliable.

There are a lot of software out there, even big names. But wait - they will be big one day.

For me this day is already there - i just love the product picker. And just for the eye - the integrated it beautifully.

There are some thing that they have to integrate in order to make it the very best - but they are already working on it (hint: Name on formulas etc).

AND hi desperately hope that there are coming more template!! 

You should not wait and give em a try! 

Martin with myGermanCandy.com

Trevor Petty

Feb 09, 2016  on Bigcommerce

My Most Valuable App -

I have used several email marketing apps over the years and I must say that Soundest is the at the top of its class.  This app easily integrates with my BigCommerce site and its so easy to use.  I really like the clean email templates, which are very easy to customize to the look and feel of your brand. They also offer so many extras and that makes the price a great value.

I'm sold on Soundest and wouldn't use anything else.

dor...com

Jan 01, 2016  on Bigcommerce

GREATCUSTOMER SERVICE -

They really do go above and beyond for their customers. I love working with them.

sur...com

Dec 21, 2015  on Bigcommerce

very basic need a lot more improvement -

very basic need a lot more improvement 

only 3 templets 

not much option for design 

look very basic 

and not catching the aye of the clint 

!!!!! and by they analytic !!!!

this concept only loosing clint by unsubscribe to the ameil

and not generating any sales 

Henry Ofodieze

Nov 28, 2015  on Bigcommerce

Simply Awesome -

This is a really good App to install. It has helped our site well to reach our customers. Thanks Soundest.

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