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Customer reviews: Omnisend Email Marketing and SMS

Develop by omnisend.com

Reviews (217)

Overall rating
4.5

What Merchants Think

Merchants generally express high satisfaction with Omnisend Email Marketing and SMS. They find it user-friendly with valuable features that enhance their marketing efforts. The app is praised for its effective integration, especially with BigCommerce, and the exemplary customer service that supports users through any issues. However, there are some concerns regarding limitations with certain business types and pricing strategies.

Key Strengths

  • User-friendly interface, easy to navigate and use
  • Excellent and prompt customer service support
  • Effective integration with BigCommerce
  • Valuable features such as automation workflows, pop-ups, and email templates
  • Affordable pricing, providing good value for money

Common Concerns

  • Restrictive policies regarding certain business types (e.g., firearms-related)
  • Complaints about account restrictions and suspension without clear reasons
  • Reports of delayed response times in support for some users
  • Confusions around email sending limits and pricing on the free plan

Final Thoughts

Overall, Omnisend Email Marketing and SMS is well-received by its user base for its robust features and customer support. While it offers significant advantages over competing platforms in terms of functionality and integration, potential users should consider their specific business needs concerning the app's restrictions and pricing. Despite some challenges, Omnisend remains a favored choice among many merchants for enhancing their email marketing strategies.

ste...com

Oct 24, 2024  on Bigcommerce

Easy to use email marketing - This is a easy to use email marketing app, that is nice for less tech savvy individuals such as myself. The price is the best on the market. Now the only downside that is a bit of an issue is if your into certain categories of products you sell, they will claim it's regulated and not allow you to use the sms part of the service. I know other services out there that will let you use sms but your paying a bunch more for just sms service.

moy...com

Feb 07, 2022  on Bigcommerce

very good! - good app !!!

cya...biz

Oct 24, 2021  on Bigcommerce

works great for my store - I was able to import the products directly from the store including images, pricing and description in seconds. I love the templates and it took me about 3 minutes from start to finish to get my message out.

gen...com

May 21, 2020  on Bigcommerce

Ok it is working now - I updated my bad review. It looks like is working fine now. I started to like this apps..

adm...com

May 04, 2020  on Bigcommerce

Excellent email marketing app - Made the switch from Mailchimp to Omnisend a few years ago. The process of installing Omnisend to the BC website was very simple (in fact everything seemed to happen by magic). Very good documentation and resources for onboarding (though some of the videos are too long for my short attention span). The automation workflow was quite intuitive and easy to set up - the hard part was to figure out what's best for you! Some of the template setups were a little confusing at the start, but I got used to it. The tech support was excellent and very responsive, and that's one of the reasons I picked Omnisend in the first place, and they didn't disappoint even when I became a customer (some other apps tend to be responsive at the start, but once they got your business, they are not so great.... not the case for Omnisend).

tra...com

Oct 29, 2019  on Bigcommerce

So far so good! - So far I really like how it works! Seems to have some great features.

sah...com

Apr 19, 2019  on Bigcommerce

Trouble connecting to store - Nice app, but difficulties with connecting to the standard sign up form. Other than that it lets you create beautiful newsletters easily. The product picker is a great feature.

nwp...com

Mar 18, 2017  on Bigcommerce

Seemingly good app, but compatibility issues with Stencil - Easy to install and user friendly outside of specific Stencil issues. Not all of their features are compatible with the Stencil template like cart recovery, reactivation and welcome email issues also. Disappointing they didn't mention this beforehand. CS is pretty responsive, however many reps are in different time zones.

sho...com

Mar 12, 2017  on Bigcommerce

Simply Great, User Friendly! - I have been using Soundest email marketing app for my ecommerce store for last several weeks and I am very impressed with this app many versatile features that makes launching email marketing campaigns for businesses like mine a breeze. In a nutshell, I would say this app from Soundest is simply great, effective, and user friendly. Strongly recommend this app for creating and launching email marketing campaigns for ecommerce or other businesses.

qua...com

Sep 20, 2016  on Bigcommerce

Love It so Far - Love the transparency of the app installation!! Hopefully it bringsme in clients. I'll update as time progresses.

dom...com

Jul 24, 2016  on Bigcommerce

Awesome Email App - From start to finish the folks over at Soundest have been a great help. Their software easily integrates and allows me to create engaging content. They still have a little room for improvement in order to go toe to toe against Mailchimp (they need automated transactional email and emails that get sent X days after a purchase) but overall I'm pleased.

lis...com

Apr 06, 2016  on Bigcommerce

review - We still are loving this new App. Booster Campaigns are fabulous!

jal...com

Mar 18, 2016  on Bigcommerce

Great App -

love this app very easy to use 

i now look forward to creating caimpaigns 

sal....za

Mar 06, 2016  on Bigcommerce

Application -

I have used the application and it is very basic. The support from the team is great and they always come back to a person. I have had a few hiccups in the past with it but nothing major. When I want to send something fast I use Soundest otherwise I use sendinblue.com as I found it much cheaper and more sophisticated as I can do much more in sedinblue.com  

inf....uk

Nov 24, 2015  on Bigcommerce

Free Emails -

Great app - works fine.

Inf...com

Sep 07, 2015  on Bigcommerce

Excellent Solution -

Excellent solution. Very easy to use. Would recommend to everyone. Would love more integration into bigcommerce templates as a whole. Generally reliable though there's been several times that service was down or something was being updated as to not make the app usable. 

ara...com

Jul 16, 2015  on Bigcommerce

Good -

The emails look very professional. We had had some on and off again technical issues and I have seen very little revenue from the abandon cart saver so far but it is reasonably priced for what you get so recommend over all. I do wish the videos function would work.

uni...com

Oct 23, 2014  on Bigcommerce

amazing and easy newsletter -

I was happy to find this app to reach all my customer. I had email list to multiple potential customer that soundest was able to help me get the word out. this is a great app. thanks so much

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