What Merchants Think

Merchants generally express high satisfaction with Omnisend Email Marketing and SMS. They find it user-friendly with valuable features that enhance their marketing efforts. The app is praised for its effective integration, especially with BigCommerce, and the exemplary customer service that supports users through any issues. However, there are some concerns regarding limitations with certain business types and pricing strategies.

Key Strengths

• User-friendly interface, easy to navigate and use
• Excellent and prompt customer service support
• Effective integration with BigCommerce
• Valuable features such as automation workflows, pop-ups, and email templates
• Affordable pricing, providing good value for money

Common Concerns

• Restrictive policies regarding certain business types (e.g., firearms-related)
• Complaints about account restrictions and suspension without clear reasons
• Reports of delayed response times in support for some users
• Confusions around email sending limits and pricing on the free plan

Final Thoughts

Overall, Omnisend Email Marketing and SMS is well-received by its user base for its robust features and customer support. While it offers significant advantages over competing platforms in terms of functionality and integration, potential users should consider their specific business needs concerning the app's restrictions and pricing. Despite some challenges, Omnisend remains a favored choice among many merchants for enhancing their email marketing strategies.