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Customer reviews: Omnisend Email Marketing and SMS

Develop by omnisend.com
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Reviews (217)

Overall rating
4.5

What Merchants Think

Merchants generally express high satisfaction with Omnisend Email Marketing and SMS. They find it user-friendly with valuable features that enhance their marketing efforts. The app is praised for its effective integration, especially with BigCommerce, and the exemplary customer service that supports users through any issues. However, there are some concerns regarding limitations with certain business types and pricing strategies.

Key Strengths

  • User-friendly interface, easy to navigate and use
  • Excellent and prompt customer service support
  • Effective integration with BigCommerce
  • Valuable features such as automation workflows, pop-ups, and email templates
  • Affordable pricing, providing good value for money

Common Concerns

  • Restrictive policies regarding certain business types (e.g., firearms-related)
  • Complaints about account restrictions and suspension without clear reasons
  • Reports of delayed response times in support for some users
  • Confusions around email sending limits and pricing on the free plan

Final Thoughts

Overall, Omnisend Email Marketing and SMS is well-received by its user base for its robust features and customer support. While it offers significant advantages over competing platforms in terms of functionality and integration, potential users should consider their specific business needs concerning the app's restrictions and pricing. Despite some challenges, Omnisend remains a favored choice among many merchants for enhancing their email marketing strategies.

sha...com

Sep 13, 2021  on Bigcommerce

Good value for money on starter plan - It's good value for money and seems to be working fine. I'm however not prepared to pay $100 a month once I exceed the standard plan thresh hold. They need to evaluate their pricing.

ron...com

Dec 23, 2016  on Bigcommerce

Initial Impression Only - My initial impression of the App is they have great, easy to use features for a very reasonable price. We are looking for another email client due to both cost and lack of seamless integration with our eCommerce client. So integration with BC is a big plus, a snap to get started. The Product Picker is excellent. I hasten to add I am just sending my first campaign, so have no idea if I will have problems like others have described in their reviews. I am leery of their customer support. I have also had trouble confirming the accuracy of segments based on dynamic factors such as total orders. They numbers don't match, and I wondering if they only look back a certain distance in the database. In short, I am guardedly optimistic but it no way committed to this product yet. I'm hoping for the best, and I'll do an updated review later when I know more. By the way, I am switching from Klaviyo, which cost more than 2 or 3 times as much IF (big if) all the features of Soundest actually work reliably.

ama....uk

Dec 10, 2014  on Bigcommerce

Since major update in September not too good! -

I am sorry to say that as with so many other wonderful apps, as soon as they are updated they appear to be more difficult to use and have less features.  This used to be a great little app - and one of the main features I liked was the ability to segment automatically.  So all the customers were segmented into suspects, prospects, good customer, one off customer etc.  This was carried out automatically and you could send an email to a segment.  Now I noticed that none of these segments are there. 

The font is so large and the information is not easy to look at quickly also the product picker not working correctly.  Its just not easy to use any more.  I have downgraded it to three stars until these problems are sorted out.  I realise its a free app for under 15000 emails, burt I really would not pay to use this, instead I would go to Mailchimp.  Sorry Soundest but please get your act together!

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