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Customer reviews: Omnisend Email Marketing and SMS

Develop by omnisend.com

Reviews (217)

Overall rating
4.5

What Merchants Think

Merchants generally express high satisfaction with Omnisend Email Marketing and SMS. They find it user-friendly with valuable features that enhance their marketing efforts. The app is praised for its effective integration, especially with BigCommerce, and the exemplary customer service that supports users through any issues. However, there are some concerns regarding limitations with certain business types and pricing strategies.

Key Strengths

  • User-friendly interface, easy to navigate and use
  • Excellent and prompt customer service support
  • Effective integration with BigCommerce
  • Valuable features such as automation workflows, pop-ups, and email templates
  • Affordable pricing, providing good value for money

Common Concerns

  • Restrictive policies regarding certain business types (e.g., firearms-related)
  • Complaints about account restrictions and suspension without clear reasons
  • Reports of delayed response times in support for some users
  • Confusions around email sending limits and pricing on the free plan

Final Thoughts

Overall, Omnisend Email Marketing and SMS is well-received by its user base for its robust features and customer support. While it offers significant advantages over competing platforms in terms of functionality and integration, potential users should consider their specific business needs concerning the app's restrictions and pricing. Despite some challenges, Omnisend remains a favored choice among many merchants for enhancing their email marketing strategies.

ter...com

Aug 11, 2017  on Bigcommerce

Love the App - I love it. Easy to use. Love the Spin the Wheel Feature to add to the my store. Setting up and sending email campaign is easy and the price is right.

asm...com

Aug 03, 2017  on Bigcommerce

Wonderful App - I like this app.Very helpful with email marketing.Even with the free version you can still create wonderful emails. The support team is also very helpful.Thank you Soundest!

woo...com

May 16, 2017  on Bigcommerce

Fantastic App! - Such an easy app to work with with great features and customization! A great way to help advertise for businesses without an aded headache!!

nwp...com

Mar 18, 2017  on Bigcommerce

Seemingly good app, but compatibility issues with Stencil - Easy to install and user friendly outside of specific Stencil issues. Not all of their features are compatible with the Stencil template like cart recovery, reactivation and welcome email issues also. Disappointing they didn't mention this beforehand. CS is pretty responsive, however many reps are in different time zones.

bdt...com

Mar 14, 2017  on Bigcommerce

Great app - I've been using this app for well over a year and I love it. It's super simple to use. I had to contact support on one occasion and they got back to me right away. They were very responsive and helpful. Highly recommend it.

sho...com

Mar 12, 2017  on Bigcommerce

Simply Great, User Friendly! - I have been using Soundest email marketing app for my ecommerce store for last several weeks and I am very impressed with this app many versatile features that makes launching email marketing campaigns for businesses like mine a breeze. In a nutshell, I would say this app from Soundest is simply great, effective, and user friendly. Strongly recommend this app for creating and launching email marketing campaigns for ecommerce or other businesses.

mks...com

Mar 04, 2017  on Bigcommerce

Great, easy to use! - I've been using Mad Mimi for the past 5-6 years and didn't know what I was missing! Soundest is simply AMAZING!

ilo....hk

Feb 27, 2017  on Bigcommerce

Very easy to use! - With a few simple setup steps, I can now have my email marketing campaign in a minute. Super useful for my small small business as it is free of charge for my relatively small amount of emails to be sent each month. Very user friendly and highly recommend!

jun...com

Jan 26, 2017  on Bigcommerce

Absolutely The Easiest And Most Effective - Absolutely the most easy, and most effective app/software I've seen so far! I've used mailchimp and a few others. I don't think I'll be going back! I want to say thank you to the developers of this. You have awakened a beautiful beast!

x02...com

Jan 25, 2017  on Bigcommerce

Seems okay - Set up the product picker as instructed. They confirmed everything was done properly, but product picker does not recognize any of my products. I attempted to make contact with Soundest to try and get it figured out but, there is no way to contact them. There is no email/phone/chat support at all. Absolutely no way to get human support. Only support they have are articles in their help section, which are nothing more than the same instructions given earlier.

adm...com

Jan 06, 2017  on Bigcommerce

Awasome Apps to drive traffics - It's simple and work great to drive traffics to our website through email marketing. Thank and looking forward to work with you.Thank you

ron...com

Dec 23, 2016  on Bigcommerce

Initial Impression Only - My initial impression of the App is they have great, easy to use features for a very reasonable price. We are looking for another email client due to both cost and lack of seamless integration with our eCommerce client. So integration with BC is a big plus, a snap to get started. The Product Picker is excellent. I hasten to add I am just sending my first campaign, so have no idea if I will have problems like others have described in their reviews. I am leery of their customer support. I have also had trouble confirming the accuracy of segments based on dynamic factors such as total orders. They numbers don't match, and I wondering if they only look back a certain distance in the database. In short, I am guardedly optimistic but it no way committed to this product yet. I'm hoping for the best, and I'll do an updated review later when I know more. By the way, I am switching from Klaviyo, which cost more than 2 or 3 times as much IF (big if) all the features of Soundest actually work reliably.

les...com

Dec 15, 2016  on Bigcommerce

So easy to use! - Very impressed by the ease of use! The email templates are awesome and it takes just a few minutes. Looking forward to exploring the other options. Much easier than other email programs!

acd...com

Dec 03, 2016  on Bigcommerce

Awesome App! - This is such an awesome app. I was using a 3rd party app for my email marketing until I found Soundest. It makes my job super easy and it take half the time to execute. I love it!

ren...com

Nov 19, 2016  on Bigcommerce

I love it! - It's really easy to set up and design! What I hope that will be improved is sharing. If I could add share link in facebook, then that would be perfect. i.e - share this with your friends and get another code for bigger discount. If you like my idea, then you can contact me!

inf...com

Oct 26, 2016  on Bigcommerce

Wanted to love it - We moved to Soundest from Mailchimp because it sounded like they could offer easier integration for more than just a newsletter, but with things like customer segmentation and better cart recovery than BC offers,etc. They have tons of features and you pay for the size of your contact list. Customer service is very helpful, but still moving from MailChimp was pretty difficult as far as importing and verifying our lists. The Welcome Series has worked great for us. And the newsletter is good and we love the booster that is sent a few days later to those that didn't open the email the first time, but their editor is pretty hard to work with at times. they are releasing a new and improved version, but it's not for Bigcommerce customers.As we went further and further into setting up all their email features, we find out that they have issues integrating with bigcommerce. The cart recovery series won't work and neither will the Reactivation series. These were two of the primary reasons we went with Soundest. AND segmentation doesn't work well. Soundest only looks at one item in each customer order, so if a customer orders 3 things, Soundest only recognizes 1. So in the end we're moving back to Mailchimp. I really wanted to like Soundest, but it just doesn't work to it's full potential with Bigcommerce yet. Maybe one day, but not yet. When I asked their team about when they expect to get set up correctly with Bigcommerce, they couldn't give me any idea on time. I would not recommend using this app for now. Maybe after they get the Bigcommerce integration sorted out though as there is great potential in this app.

qua...com

Sep 20, 2016  on Bigcommerce

Love It so Far - Love the transparency of the app installation!! Hopefully it bringsme in clients. I'll update as time progresses.

jul...com

Sep 18, 2016  on Bigcommerce

It seems Soundest knows which part I had problem - It was fun and easy.I hope it makes good result too.Thank you so much

itg...com

Aug 26, 2016  on Bigcommerce

west of money - there have an issue with the server all the email going to spam they only want money and tell you to delete all your client list like is that simple to get like all the time you invest on get all the the email from your client they going to tell me to deleteso way do i need the email service if i not going to have any clients

Inf....co

Aug 17, 2016  on Bigcommerce

Professional and easy to navigate - I have been procrastinating email marketing for way too long. Mainly for being terrified of doing it wrong and having the end product looking unprofessional. NOT WITH SOUNDEST! I feel like I really have a winner here. Thanks!

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