Good value for money on starter plan - It's good value for money and seems to be working fine. I'm however not prepared to pay $100 a month once I exceed the standard plan thresh hold. They need to evaluate their pricing.

VERY EXPENSIVE and TERRIBLE CUSTOMER SERVICE - This is wayyyyyyyyy too expensive. $100 a month? Yeah, no thanks. Screw that. I get way more out of other email providers, and for way less. The "free" option is limited to 2000 emails per day. In addition, Omnisend just refuses to connect to my store. Too many glitches. Not worth the price. In addition, their customer service is horrible. They have no idea what they're doing. My store wouldn't connect, but they didn't know how to help. Ummmm isn't that your job??? They don't allow third party emails, such as gmail, for the "sender" emails. They advertise that they do, but then they flag and ban your campaigns if you try to use a third party email. So, they're liars and scammers. There is just so much wrong with Omnisend.Go with somebody else! Avoid at all costs! You've been warned!

Operation Support - We were having a difficult time testing our discount code hours before launching. We began a chat with Alex at Omnisend for help. He was very patient and thorough. He even checked back on the status of our progress and even though we were still struggling, Alex walked us through step by step until we reached success. That's the definition of Customer Support!!!

A Great Experience! - Our experience has been awesome from the start on all fronts. Great product, great service, exceptional support. Looking forward to all of the features this platform has to offer but really impressed with what OMNISEND is already doing for us. Our campaigns are getting great results and the automation feature is powerful, a big plus for us and our customers, perfect for the e-commerce space we’re in (abandoned cart integration w/Big Commerce is amazing). Did we mention the Omnisend Support Team...knowledgeable, personable and always there to help, strategizing and getting us ready for next steps that fit OUR needs. Bottom line, powerful email and marketing tool, we already see the value, we’re glad we made the move to OMNISEND, a big WIN for us. HIGHLY RECOMMEND

Scam - There is a Recurring Charge! - Don't recommend. The price is not worth it. It is confusing to put together and there is a lie that there is no recurring fee. You get 1000 free emails that really aren't free because you can't set anything up. Welcome emails you have to pay for. Reminder emails you have to pay for. Abandoned carts you have to pay for. So they supposedly give you 1000 emails of nothing. It is a scam and not worth bothering with. I do not recommend. There are better apps and TRULY free ones that work effectively.

Awesome & Far Superior to MC - Made the switch after Mail Chimp continued to drop the ball. Omnisend has a better product with the even better features. It is also as close to native as you are going to get and integrates with BC almost flawlessly. Also, the ability to offer unique coupon codes to individuals helps us out a lot in fighting off the coupon bots. I would suggest most companies make this move.

It works & support is responsive. - The main reason I originally wanted to evaluate this software was the ability to actually save abandoned customer carts. To my knowledge, this is the current only functioning software package that does that. There was a few trouble points moving from another software package but the support team really did help get me moved over and functioning. Most everything works like you would expect, but do plan to take some time figuring out the quarks of what does what. Get it dialed in and you'll be happy like me.

Great software, great support, great price - Plug-and-play functionality is amazing. Support always helps and gets back quickly. Never had an issue after 6+ months and hundreds of campaigns. Love it so much!

App performance - I use this app and it is very useful. I recommend it to get more subscribers and better conversion. Thank you.

Clean interface. Great support - The app is clean, simple and easy to navigate. Has all the functionality you would expect. And the support is fantastic—responsive, patient and exceedingly competent.

Ok it is working now - I updated my bad review. It looks like is working fine now. I started to like this apps..

Amazing product for email markerting - We moved to Omnisend from a more popular competing product. It gives us everything that we need - while we had to constantly pay extra/upgrade with the competing product.

Excellent email marketing app - Made the switch from Mailchimp to Omnisend a few years ago. The process of installing Omnisend to the BC website was very simple (in fact everything seemed to happen by magic). Very good documentation and resources for onboarding (though some of the videos are too long for my short attention span). The automation workflow was quite intuitive and easy to set up - the hard part was to figure out what's best for you! Some of the template setups were a little confusing at the start, but I got used to it. The tech support was excellent and very responsive, and that's one of the reasons I picked Omnisend in the first place, and they didn't disappoint even when I became a customer (some other apps tend to be responsive at the start, but once they got your business, they are not so great.... not the case for Omnisend).

Phenomenal support - Omnisend was fantastic with my switch over to them. Easy to work with, answered questions quickly, and their system is amazing.

Great app! - Just switched because I was unhappy with MailChimp and Privy. I was using MailChimp (obviously) for my newsletter, but it kept unsubscribing people and not sending the emails out. I'm no longer using Privy for my newsletter pop-up form and have switched that to Omnisend as well. I LOVE Omnisend! Super easy to do, classy look, simple and yet has everything I need. It does have a similar layout to MailChimp but its a LOT better! Just sent out my first newsletter and the pop-up form is working great. Thanks Omnisend!!

Wow, just amazing! - I have been searching around for an alternative to Mailchimp for a while because 1. Mailchimp is expensive and 2. It doesn't integrate well with BigCommerce. I stumbled upon Omnisend - which I am so happy I did!!! At first it did take a while to get used to it but in ways it has a similar lay out to Mailchimp but the functionality is way better! Not only can you segment your audience better but you can also set up better automations to target certain customers or subscribers. I had many questions and there were a couple of things that I needed to contact support about and every single time they have been prompt to answer and very quick to resolve and fix issues and all whilst being pleasant to work with. I would highly recommend omnisend, it's truly a wonderful app.

Great product and fun to customize! - Happy with the product so far!! I wish the user interface was a little more "user friendly" but I like it regardless!

SO EASY! - Wow, this was a great experience! App is very polished and in-app chat with support was fast and amazing!

Switched from MailChimp! - I just switched from MailChimp - which met all my needs but was getting pricier by the day. Just launched my first campaign with Omnisend - and it was breeze.

AMAZING - The support on this app went beyond my expectations. Maria was patient and resolved all my questions. I am new to this and you know it is a learning curve for each platform. I just searched on Bigcommerce apps and found them. I am so happy with them so far. The integration was effortless I had nothing to do on my end. I import my email and boom we are on a roll. Thank you.