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Customer reviews: Omnisend Email Marketing and SMS

Develop by omnisend.com
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Reviews (222)

Overall rating
4.5

What Merchants Think

Merchants generally express high satisfaction with Omnisend Email Marketing and SMS. They find it user-friendly with valuable features that enhance their marketing efforts. The app is praised for its effective integration, especially with BigCommerce, and the exemplary customer service that supports users through any issues. However, there are some concerns regarding limitations with certain business types and pricing strategies.

Key Strengths

  • User-friendly interface, easy to navigate and use
  • Excellent and prompt customer service support
  • Effective integration with BigCommerce
  • Valuable features such as automation workflows, pop-ups, and email templates
  • Affordable pricing, providing good value for money

Common Concerns

  • Restrictive policies regarding certain business types (e.g., firearms-related)
  • Complaints about account restrictions and suspension without clear reasons
  • Reports of delayed response times in support for some users
  • Confusions around email sending limits and pricing on the free plan

Final Thoughts

Overall, Omnisend Email Marketing and SMS is well-received by its user base for its robust features and customer support. While it offers significant advantages over competing platforms in terms of functionality and integration, potential users should consider their specific business needs concerning the app's restrictions and pricing. Despite some challenges, Omnisend remains a favored choice among many merchants for enhancing their email marketing strategies.

Bright Chidiebere

Nov 22, 2014  on Bigcommerce

Simple, Neat and easy to use -

this is really a great app, within few minutes i was able to create our first email campaign following their step by step guide. no techy or computer savvy experience needed.  this is how eCommerce should be, i love it. 

great app highly recommended. 

Roger Parent

Nov 17, 2014  on Bigcommerce

Fantastic App / Great Customer Service -

I was looking for something simple and free to install on my clients website to shoot out their first promotional e-mail. The fact that is app is free is awesome - we now use it for every email and despite only using the free version the staff has been more than willing to assist with set-up and such.On top of that, there were some server issues this past weekend on their end. They notified everyone right away with a message right in the interface, sent out an e-mail, took the server offline for the weekend, and fixed the problem. I wish more development teams did this as opposed to letting us try and use an app that's crashing or experiencing difficulties.

BraveStarGifts.com

Nov 17, 2014  on Bigcommerce

Would not recommend! -

Does not offer much templates or designs to select from and the app is difficult to use.  Would not recommend.

uni...com

Oct 23, 2014  on Bigcommerce

amazing and easy newsletter -

I was happy to find this app to reach all my customer. I had email list to multiple potential customer that soundest was able to help me get the word out. this is a great app. thanks so much

mel...com

Sep 21, 2014  on Bigcommerce

Super easy to use, helpful developers! -

I had trouble getting this app to work with my shop at first and submitted requests for help within the app. I received quick help and we chatted back and forth over a few days. They were able to fix some issues and help me through it - super nice and responsive! Now it works perfectly. I can add products to my newsletter quickly, and setting up a newsletter is simply drag-and-drop and it looks REALLY nice. I have never set one up so quickly. Also the BEST quality and value for the price, even if you choose to add on paid modules! Even for the free version you get a LOT. Fantastic app - my favorite, and 100% the best newsletter system out there.

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