Mailchimp Support - Slight glitch on the install on a Saturday. Sent support email to Mailchimp, received recommendation Monday morning. Recommendation worked!I'm happy!Jim

Support? - I am still waiting on a response from their support team sent over a week ago. I have not been able to find any options for setting up rules on what actions move customers from one list to another. Considering alternative email solutions.

Lousy customer service - Every time they make a change Mailchimp wipes out my customer list. This last time my history of e-mails sent was also wiped out. Good luck getting in touch with or a response from their customer support. I had to un-install and re-install app on big commerce. Then it took days for the customer list to re-sync. At which time they added back customers who previously un-subscribed which made for some very un-happy customers.

Revenue reporting and order synch doesn't work since OCT 2017 - We have been using Mailchimp for over 3 years, and at first everything was working fine, beautiful data about the e-commerce result of every mailing. In OCT 2017 somehow it went wrong, and ever since all we get is "our tech team is working on it". Really? Six months for a fix? We're cutting our losses and moving on...

Poor Integration - We have been on MailChimp for a long time - longer than we have been with BC actually. Since we switched to the BC platform last August our store has not been able to sync with MailChimp. The customers will import, but none of the order data. This makes it an extremely expensive email marketing company because none of the insights or re-marketing features are available. I've contacted MailChimp support multiple times... they are no help. "We have no idea why it hasn't synced, or when it will sync, sorry!" Looking for new options now.

Would give zero stars if I could - We switched to Mailchimp because of the supposedly new and improved integration. It failed to sync the stores orders, none of the automation campaign would work including the browse abandonment campaign. I got left hanging for weeks with no full email service working with support saying it was being worked on but no idea when it would fix the issue. I've asked for a refund and will be closing the account down - considering Mailchimp's reputation as a email marketing software leader they sure as hell have dropped the ball with their Bigcommerce offering!

Confusing app... - I connected my MailChimp account but am not sure what it is it's actually doing. No support from MailChimp either.

A huge disappointment that wasted my time. - Ok, first thing's first, I love Mailchimp. So it really pains me to say that this integration was very poorly made or planned. Which double sucks because the emails from BC are not great and are difficult to customize the way MC allows. It has very little use to the average user do to basic functionality being inconvenient and sometimes impossible to use . Let me explain why. Documentation here: https://kb.mailchimp.com/automation/test-or-troubleshoot-order-notifications#bigcommerce-Order Notifications:There are 5 types of order notifications you can configure in Mailchimp. It just so happens that the 2 most important ones are useless with this integration. The documentation of MC says to not use the Order Confirmation because it cannot be turned off in BC, so it would send duplicates. Even if you could turn it off in BC it would never trigger, because the API only looks for orders set to pending, which is not the state of any order coming in to BC, so it would require you to go an swap every order to pending, which defeats the purpose of this "automation".On to Shipping Confirmation. This template cannot be triggered AT ALL through this intgration. Don't beleive me? Check the mailchimp docs. When set to Shipped it for some reason triggers the Order Invoice email! Why? Who knows! On top of this, according to MC support BC doesn't even send the tracking info over the API so it would be functionally useless again!So the only order notifications I can trigger automatically is the Order invoice, which are useless, and the canceled/refunded notifications. -Subscriber listsDoesn't collect newsletter subs. Just customers. Why bother?Overall a huge disappointment to a longtime MC fan looking to get rid of the trash email system built into BC. This thing should be completely redone to make it work with the average user, because right now all it does is bring over sales and customer data. I want to use MC to do what it was meant to do: SEND EMAIL.

Doesn't connect - Unfortunatenly the app doesn't connect, there is meant to be a SCRIPT code to add to the HEADER of the website but the SCRIPT code is not available in the app... MailChimp said they do not have a fix for this and are working on it. Hopefully soon it will be available.

Useless for Order Confirmation Emails - Not sure how you can have an app available when the integration doesn't work like it says it does. Order confirmation emails from "Order Notifications" in Mailchimp is set to trigger "Pending" order status only. No emails will be sent out with this order status that you have set for Bigcommerce integration. The proper default order status is "Awaiting Fulfillment" which cannot be modified . Fix this integration ASAP!

Annoying - Does not collect newsletter subscibers information a big source of potential customers to my site .... only people who have made purchases.... hence my pop up and newsletter sign up box will need to manually be uploaded via csv every week by my self.the older api way of setting up even though buggy included this (even though temperamental... why oh why remove this function.

Love Mail Chimp! - Not sure about all the complaints unless this app has done some upates since then. I didn't understand it at all at first so i uninstalled it. Decided to try again since i had no clue how to do bulk emails but needed to work these into my website. OMG! After trying to figure it out and trying to create an ad i got it! Takes me minimal to make an entire ad, schedule and forget about it. Tells me if, who and why someone unsubscribes. I love the analytics and it tells me what of my sales came from the Mail Chimp ad clicks. So far I'm happy with this app!!

Works Nicely - I'm happy with this integration. Easy to setup and works nicely together with your Mailchimp campaigns.

Does what we need it to. - Couldn't ask for more. Connects our store to our MailChimp account in a snap. We've never had a problem for the many years we've used MailChimp to boot.

Decent App - Haven't had as many issues with the app as some of the reviews posted; seems to be a lot better than it was. I initially had the same problems connecting it to my store, but I reconnected it through the MailChimp side and now everything seems to be working fine. This app is really nothing more than a way for syncing email addresses from an online store to a MailChimp account.

Easy to connect - Super easy to connect and great email platform to use. We've found their ecommerce capability has significantly increased over the last 12 months.

Does Not Sync - Connected and initially looked fine, but it does not sync any data after the initial connection. It's pretty much only useful as an app install/delete/reinstall for a one time import.

very disappointing - I am having issues with the product images. As described in the review titled "Lots of potential. Barely any functionality" it is using last uploaded product image instead of the actual thumbnail image. It is actually easier to create the email with products manually than re-upload all images. You also need to purchase the product after you re-uploaded it so that the image actually syncs with mailchimp. I contacted support a few times but it looks like nobody is going to be doing anything about it. Is there any other email application where I can actually use correct product images? No doubt the mailchimp is a great application unfortunately it is not suitable to use to advertise products or recommended products. No point to pay for Mailchimp at the moment.

Would be great... if it worked properly - I am having some major troubles with the app - not synching to my lists properly. It's glitchy... and is constantly sending me emails that the email address "doesn't belong to this list". Pretty frustrating! Especially when you pay well over $100 a month for Mail Chimp.

App Doesn't Work Properly - The app currently isn't working properly. I contacted customer support, and they advised me to uninstall this app.