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Customer reviews: Mailchimp

Develop by Preferred

Reviews (169)

Overall rating
3.3

What Merchants Think

Merchants have mixed feelings about "Mailchimp." While some users appreciate its ease of integration and utility for email marketing, many express frustration over technical issues, synchronization problems, and perceived high costs. The support experience is also frequently criticized, with some customers finding it inadequate or unresponsive.

Key Strengths

  • Smooth integration and easy setup for existing users
  • Powerful marketing and email campaign features
  • User-friendly platform for creating and scheduling emails
  • Effective starter platform for growing businesses
  • Functional email tracking and analytics tools

Common Concerns

  • High costs associated with non-subscribed contacts being counted
  • Problems with integration, especially with BigCommerce
  • Lack of effective customer support and communication
  • Technical issues such as automatic unsubscribes and sync failures
  • Complexities and bugs in new platform updates

Final Thoughts

Overall, "Mailchimp" is recognized for its marketing capabilities and ease of initial setup, but faces criticism for recent technical and support challenges. While it remains a valuable tool for many businesses, potential users should be aware of its limitations and prepare for possible integration troubles.

rog...com

Aug 06, 2021  on Bigcommerce

Integration with Big Commerce - Found downloading and integrating the mailchimp app for my store very user friendly.

rha...com

Jul 22, 2021  on Bigcommerce

EDB Singapore port - Asia Pacific geo-graphical resources can be executed with an innovation Enterprise Intermodal Logistics and SaaS Software extended Supplychain for a remotes environment Globally.

adm....au

Apr 30, 2021  on Bigcommerce

Forces all emails addresses over to MailChimp - As above.. Forces all emails over to MailChimp with or with opt-in no option to make sure it does not .

gid...com

Apr 20, 2021  on Bigcommerce

An integration not worthy of the name - The integration is poorly done, you cannot make any kind of adjustments to order confirmation emails (discounts and shipping methods aren't shown, for example). The shipping confirmation does not contain the actual shipping information - and cannot be edited to include it.To add insult to injury: when you leave MailChimp, it turns out that all of the text and images in the emails you sent, were not actually in those emails but rather links to Mailchimp's server. So after you cancel your account, you'll never again be able to see those emails even if you've saved them or exported them to another platform. A thoroughly unprofessional thing to do!Don't get Mailchimp.

jmo...com

Apr 08, 2021  on Bigcommerce

MAJOR Design Flaw on BigCommerce Side that Makes Using this App Pointless - Are you aware that BigCommerce doesn't even bother to ask newly registering Customers if they want to be included in your email list? And did you know that BigCommerce defaults the answer to NO. So think about that...BigCommerce automatically sets the email marketing flag for ALL New registered Customers to NO. Seriously? WTF?! And to make matters worse, it adds them to MailChimp as "Transactional Emails Only". Once an email contact record is in that state, you can't subscribe the Customer to marketing emails via the MailChimp API or the MailChimp Audience Management Dashboard or through an import. The ONLY way to subscribe the contact at that point is through an email signup form. That's fine for a few records but we had over 1000 new Customers before we figured out what the heck was broken in the MailChimp/BigCommerce integration. Now, I'm not saying that all 1000+ of these contact should be subscribed but since BigCommerce never even bothered to ask them when they registered for an account, we'll never know how many contact record marketing opportunities were lost. And if all that wasn't bad enough, get this - BigCommerce DOES ask if you want to subscribe to our emails but ONLY if you checkout as a guest. As soon as you opt to register for an account the email marketing opt-in checkbox disappears and BigCommerce assumes you're not interested...EVEN THOUGH YOU ARE LITERALLY SIGNING UP FOR AN ACCOUNT! Brilliant design...said noone ever :( We love MailChimp and we love BigCommerce but this rediculous design flaw from BigCommerce renders this app completely useless.

Sal....uk

Mar 02, 2021  on Bigcommerce

Great app - I love Mailchimp I've been using them for years. I use Mailchimp for my transactional emails because Bigcommerce current email templates are awful. The app is excellent I've not had any issues at all. So it's a five-star rating all round.

ast...com

Feb 18, 2021  on Bigcommerce

not good - I have been a MailChimp user for MANY years because they have a free version. Which is great for sending out the occasional newsletter but the automation side of things is terrible. Since its free there is no support. The integration with BC is highly frustrating. The abandon cart function that I was so happy to see is awful. Since turning it on, it send my customers an email saying they have an abandoned cart AFTER they have already place an order. The order notification emails are a problem as well. It appears that is a customer doesn't sign up to allow for newsletter emails while checking out, it wont send them an order confirmation. I will continue to use it for email marketing but will have to find other options for abandoned cart emails and switch back to the built in, very outdated looking, BC order confirmation emails.

mat...com

Feb 16, 2021  on Bigcommerce

Does what it is supposed to - Does what it is supposed to, syncs customers and allows subscription forms/tracking scripts to load on the site automatically.

bou...com

Feb 16, 2021  on Bigcommerce

Just connected - Just connected today and it seems like its going to be a pretty good setup ! We are excited !

adm...com

Jan 21, 2021  on Bigcommerce

Easy and FREE - This app is easy to use and it's free. We only use it on occasion for certain promotions or holidays. We haven't used all of the features, because the basics are more than enough to create engaging emails and keep up with customers.

wpu...com

Dec 30, 2020  on Bigcommerce

Money Grab - Using the app will increase your Mailchimp billing plan by 400-500%…The app will import all customer contacts into mailchimp no matter if they have subscribed or not. Even before the actual import is completed, the additional billing blocks are automatically added to the bill even if you immediately archive/delete these non-subscribed customer records.This will happen not as part of your initial load and on an ongoing basis that you will be billed records that can’t be used for any campaigns in any way.Given the significant amount of access that the mailchimp app has to BigCommerce data I can only see that as a deliberate money grab as this exclusion of the subscription filter is not logical for a mass mailer. If not caught, you will be billed onthly for non-usable contacts and if you archive them this will become an additional weekly/monthly tasks to remove any new non-subscribed contacts as they will trigger new billing-blocks.Very comparable to the cellular bills of days past…

sco...com

Dec 20, 2020  on Bigcommerce

Awful Service and Customer Support - Was great, however, the app causes massive errors with tracking now. We spend over $6000 a year with MailChimp. There supports answer....."its not our app and we dont know how or when to fix it?" We only got that far because I troubleshooted it myself and then told them what was happening. Firs they blamed the website, then bigcommerce, then finally admitted it was the app, but that they hried someone to develop the app. I have never seen the buck passed this much in my life.

t.s...com

Dec 02, 2020  on Bigcommerce

App can cause large fees - We'd been using Mailchimp for years and recently decided to install the app. The installation caused our contacts to increase, and Mailchimp charges an additional fee for contacts over the current plan's limit. We archived the additional contacts but were still charged for one billing cycle.

inf....au

Dec 01, 2020  on Bigcommerce

Small business Miracle - Mailchimp has really helped us take our small business to the next level, with professional newsletters and stats that help us to understand our customer base even better. Easy to use, easy to integrate into our bigcommerce store. Great support.

amy....uk

Nov 26, 2020  on Bigcommerce

Great app and service - Great to link to my mailing list and track back to sale -- simple setup process and integration

lil...com

Nov 02, 2020  on Bigcommerce

Inadequate and greedy - Mailchimp is way too much expensive. It counts all the contacts from BC, subscribed or not. Some features are interesting like the reports and sales linked to each campaign but these are not worth the price. I am switching to Flodesk

gin...com

Oct 23, 2020  on Bigcommerce

Unable to install scripts - I followed the installation instructions and I was not able to duplicated the process. Once I get to "Install scripts" I am not able to produce the scripts as shown in the instructions.

sal...com

Oct 15, 2020  on Bigcommerce

Regretably moved too far away from its original ease and simplicity - Mailchimp was an easy to use, solid email marketing program founded on simplicity and a generous free limited use.It now takes itself ultra seriously with its own confusing terminology, complicated interface (which they seem unable to leave alone) and ever decreasing logic. I'm sure that given enough time, patience and determination many of the features might be useful, but there are easier systems out there.

jdi...com

Oct 07, 2020  on Bigcommerce

Prices keep going up. Frequent problems - Have used mailchimp for over 5 years. Every year, the price goes up and they add more complex features, which unfortunately we don't use. Yet we have had relatively frequent integration issues. Their documentation kind of sucks. Inserting discount codes doesn't work currently. They always recommend to uninstall and reinstall which pretty much never works. Probably just so that you feel like they have attempted to solve the problem.

ldo....it

Sep 25, 2020  on Bigcommerce

OTTIMA APP PER LA GESTIOE DELLE MAIL - Una ottima app per sincronizzare i contatti e creare campagne di marketing. Da usare!

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