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Customer reviews: Mailchimp

Develop by Preferred

Reviews (169)

Overall rating
3.3

What Merchants Think

Merchants have mixed feelings about "Mailchimp." While some users appreciate its ease of integration and utility for email marketing, many express frustration over technical issues, synchronization problems, and perceived high costs. The support experience is also frequently criticized, with some customers finding it inadequate or unresponsive.

Key Strengths

  • Smooth integration and easy setup for existing users
  • Powerful marketing and email campaign features
  • User-friendly platform for creating and scheduling emails
  • Effective starter platform for growing businesses
  • Functional email tracking and analytics tools

Common Concerns

  • High costs associated with non-subscribed contacts being counted
  • Problems with integration, especially with BigCommerce
  • Lack of effective customer support and communication
  • Technical issues such as automatic unsubscribes and sync failures
  • Complexities and bugs in new platform updates

Final Thoughts

Overall, "Mailchimp" is recognized for its marketing capabilities and ease of initial setup, but faces criticism for recent technical and support challenges. While it remains a valuable tool for many businesses, potential users should be aware of its limitations and prepare for possible integration troubles.

sti...com

Dec 13, 2022  on Bigcommerce

love it - simple

tw1....me

Dec 07, 2022  on Bigcommerce

Mailchimp Integration - Easy simple integration.

inf...com

Oct 02, 2022  on Bigcommerce

Does what is says on the tin - Overall a great app but lacking on templates also had a few issues with automation which couldn't be fixed. But use it for basic subscriptions

kim...com

Nov 06, 2021  on Bigcommerce

install - Easy to install

t.s...com

Dec 02, 2020  on Bigcommerce

App can cause large fees - We'd been using Mailchimp for years and recently decided to install the app. The installation caused our contacts to increase, and Mailchimp charges an additional fee for contacts over the current plan's limit. We archived the additional contacts but were still charged for one billing cycle.

doy...com

Oct 25, 2020  on Bigcommerce

Easy to integrate - easy to install and sync. works good

amo...com

Sep 27, 2020  on Bigcommerce

This app is great - it is helpful in a quite way. I am very happy with it .

ser...com

Jul 14, 2020  on Bigcommerce

email app - Great e-mail marketing app for start-up business. Integrated well with our Big Commerce website.

syl...org

Jul 01, 2020  on Bigcommerce

Good Start - A good starter CRM tool. Looking forward to more integrations.

hon...com

Nov 26, 2019  on Bigcommerce

Still works with kinks - It seems like the integration method changes every few months but the app does work. My only complaint is every customer is added our Mailchimp Audience. This might be useful if you want to use mailchimp for transaction emails but we're only using it for our newsletter. I simply remove them because Mailchimp counts the "Non-subscribed" audience members towards the billing plan.

chr...com

Apr 06, 2019  on Bigcommerce

Easy to use and free - Hard to complain about a free app. But I had to search very hard to find their contact support info since I'm on the free plan. Overall, its working though and I haven't paid a dime yet.

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