Mailchimp - Nice

Regretably moved too far away from its original ease and simplicity - Mailchimp was an easy to use, solid email marketing program founded on simplicity and a generous free limited use.It now takes itself ultra seriously with its own confusing terminology, complicated interface (which they seem unable to leave alone) and ever decreasing logic. I'm sure that given enough time, patience and determination many of the features might be useful, but there are easier systems out there.

Customer review app question -

Not great - What happened to testing apps before you start charging people for them? I feel like so many companies just start pushing out their "new and shiny" features and yet half the time they don't work. The abandoned cart emails don't send - at least for me they don't. I was passed on to "premium support" and after a lot of time spent, was told that 'I guess it doesn't work, but we'll look into it'. Many of my customer emails are getting unsubscribed when they don't want them to. You can't actually use the order confirmation emails. That is technically Big Commerce's fault since they won't let you opt out of their hideous order confirmation emails - so customers would end up receiving two. I'm not sure if I'd trust them to send out via MC anyway. Support for MailChimp is mediocre and only via chat. I'm paying more for my email marketing app than I do for my website and half the "bells and whistles" don't even work.

Nice integration; decent product, but not for everyone - Nice integration with our BigCommerce store, complete with popups and followup emails. It might even meet all your customer management needs! The contact list is as detailed as your smart phone's contacts, and also tracks spending, dates, and more.Until recently (Aug 2018) MailChimp just kept getting better over the years. We loved the free option, and finally upgraded for tech support. Unfortunately, in a recent platform upgrade, list management became overly complicated and and integration is a little buggy...UPDATE Nov 2020: In trying to be all things to all people, Mailchimp has dropped the ball. There are frequent issues with syncing, and it's just overly complicated. We would prefer a cheaper service with less features.

Confusing app... - I connected my MailChimp account but am not sure what it is it's actually doing. No support from MailChimp either.

Decent App - Haven't had as many issues with the app as some of the reviews posted; seems to be a lot better than it was. I initially had the same problems connecting it to my store, but I reconnected it through the MailChimp side and now everything seems to be working fine. This app is really nothing more than a way for syncing email addresses from an online store to a MailChimp account.