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Customer reviews: Mailchimp

Develop by Preferred

Reviews (169)

Overall rating
3.3

What Merchants Think

Merchants have mixed feelings about "Mailchimp." While some users appreciate its ease of integration and utility for email marketing, many express frustration over technical issues, synchronization problems, and perceived high costs. The support experience is also frequently criticized, with some customers finding it inadequate or unresponsive.

Key Strengths

  • Smooth integration and easy setup for existing users
  • Powerful marketing and email campaign features
  • User-friendly platform for creating and scheduling emails
  • Effective starter platform for growing businesses
  • Functional email tracking and analytics tools

Common Concerns

  • High costs associated with non-subscribed contacts being counted
  • Problems with integration, especially with BigCommerce
  • Lack of effective customer support and communication
  • Technical issues such as automatic unsubscribes and sync failures
  • Complexities and bugs in new platform updates

Final Thoughts

Overall, "Mailchimp" is recognized for its marketing capabilities and ease of initial setup, but faces criticism for recent technical and support challenges. While it remains a valuable tool for many businesses, potential users should be aware of its limitations and prepare for possible integration troubles.

ent...com

May 19, 2021  on Bigcommerce

Mailchimp - Nice

sal...com

Oct 15, 2020  on Bigcommerce

Regretably moved too far away from its original ease and simplicity - Mailchimp was an easy to use, solid email marketing program founded on simplicity and a generous free limited use.It now takes itself ultra seriously with its own confusing terminology, complicated interface (which they seem unable to leave alone) and ever decreasing logic. I'm sure that given enough time, patience and determination many of the features might be useful, but there are easier systems out there.

les....us

Jun 26, 2020  on Bigcommerce

Customer review app question -

inf...com

Jan 30, 2019  on Bigcommerce

Not great - What happened to testing apps before you start charging people for them? I feel like so many companies just start pushing out their "new and shiny" features and yet half the time they don't work. The abandoned cart emails don't send - at least for me they don't. I was passed on to "premium support" and after a lot of time spent, was told that 'I guess it doesn't work, but we'll look into it'. Many of my customer emails are getting unsubscribed when they don't want them to. You can't actually use the order confirmation emails. That is technically Big Commerce's fault since they won't let you opt out of their hideous order confirmation emails - so customers would end up receiving two. I'm not sure if I'd trust them to send out via MC anyway. Support for MailChimp is mediocre and only via chat. I'm paying more for my email marketing app than I do for my website and half the "bells and whistles" don't even work.

pan...com

Aug 23, 2018  on Bigcommerce

Nice integration; decent product, but not for everyone - Nice integration with our BigCommerce store, complete with popups and followup emails. It might even meet all your customer management needs! The contact list is as detailed as your smart phone's contacts, and also tracks spending, dates, and more.Until recently (Aug 2018) MailChimp just kept getting better over the years. We loved the free option, and finally upgraded for tech support. Unfortunately, in a recent platform upgrade, list management became overly complicated and and integration is a little buggy...UPDATE Nov 2020: In trying to be all things to all people, Mailchimp has dropped the ball. There are frequent issues with syncing, and it's just overly complicated. We would prefer a cheaper service with less features.

bre...com

Feb 06, 2018  on Bigcommerce

Confusing app... - I connected my MailChimp account but am not sure what it is it's actually doing. No support from MailChimp either.

lil...com

Aug 05, 2017  on Bigcommerce

Decent App - Haven't had as many issues with the app as some of the reviews posted; seems to be a lot better than it was. I initially had the same problems connecting it to my store, but I reconnected it through the MailChimp side and now everything seems to be working fine. This app is really nothing more than a way for syncing email addresses from an online store to a MailChimp account.

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