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Customer reviews: Mailchimp

Develop by Preferred

Reviews (169)

Overall rating
3.3

What Merchants Think

Merchants have mixed feelings about "Mailchimp." While some users appreciate its ease of integration and utility for email marketing, many express frustration over technical issues, synchronization problems, and perceived high costs. The support experience is also frequently criticized, with some customers finding it inadequate or unresponsive.

Key Strengths

  • Smooth integration and easy setup for existing users
  • Powerful marketing and email campaign features
  • User-friendly platform for creating and scheduling emails
  • Effective starter platform for growing businesses
  • Functional email tracking and analytics tools

Common Concerns

  • High costs associated with non-subscribed contacts being counted
  • Problems with integration, especially with BigCommerce
  • Lack of effective customer support and communication
  • Technical issues such as automatic unsubscribes and sync failures
  • Complexities and bugs in new platform updates

Final Thoughts

Overall, "Mailchimp" is recognized for its marketing capabilities and ease of initial setup, but faces criticism for recent technical and support challenges. While it remains a valuable tool for many businesses, potential users should be aware of its limitations and prepare for possible integration troubles.

lil...com

Nov 02, 2020  on Bigcommerce

Inadequate and greedy - Mailchimp is way too much expensive. It counts all the contacts from BC, subscribed or not. Some features are interesting like the reports and sales linked to each campaign but these are not worth the price. I am switching to Flodesk

gin...com

Oct 23, 2020  on Bigcommerce

Unable to install scripts - I followed the installation instructions and I was not able to duplicated the process. Once I get to "Install scripts" I am not able to produce the scripts as shown in the instructions.

sal...com

Oct 15, 2020  on Bigcommerce

Regretably moved too far away from its original ease and simplicity - Mailchimp was an easy to use, solid email marketing program founded on simplicity and a generous free limited use.It now takes itself ultra seriously with its own confusing terminology, complicated interface (which they seem unable to leave alone) and ever decreasing logic. I'm sure that given enough time, patience and determination many of the features might be useful, but there are easier systems out there.

sal...com

Oct 15, 2020  on Bigcommerce

Regretably moved too far away from its original ease and simplicity - Mailchimp was an easy to use, solid email marketing program founded on simplicity and a generous free limited use. It now takes itself ultra seriously with its own confusing terminology, complicated interface (which they seem unable to leave alone) and ever decreasing logic. I'm sure that given enough time, patience and determination many of the features might be useful, but there are easier systems out there.

jdi...com

Oct 07, 2020  on Bigcommerce

Prices keep going up. Frequent problems - Have used mailchimp for over 5 years. Every year, the price goes up and they add more complex features, which unfortunately we don't use. Yet we have had relatively frequent integration issues. Their documentation kind of sucks. Inserting discount codes doesn't work currently. They always recommend to uninstall and reinstall which pretty much never works. Probably just so that you feel like they have attempted to solve the problem.

ldo....it

Sep 25, 2020  on Bigcommerce

OTTIMA APP PER LA GESTIOE DELLE MAIL - Una ottima app per sincronizzare i contatti e creare campagne di marketing. Da usare!

all...com

Sep 02, 2020  on Bigcommerce

Integration - Process was very simple & quick. Everything was integrated & complete in little to no time at all!

all...com

Sep 02, 2020  on Bigcommerce

Integration - Process was very simple & quick. Everything was integrated & complete in little to no time at all!

gid...net

Aug 27, 2020  on Bigcommerce

Great tool - Very good email service. Great starter platform that scales as you grow, new features, updates & improvements made available often. Integration was quick & simple. Thank you

gid...net

Aug 27, 2020  on Bigcommerce

Great tool - Very good email service. Great starter platform that scales as you grow, new features, updates & improvements made available often. Integration was quick & simple. Thank you

mva...com

Aug 24, 2020  on Bigcommerce

Easy to use - Excellent starter email marketing service. Integration to my BigCommerce store was seamless.

Aug 21, 2020  on Bigcommerce

Reliable partner - We at Skully & friends are very pleased with the service. Keep going with great work!

Aug 21, 2020  on Bigcommerce

Reliable partner - We at Skully & friends are very pleased with the service. Keep going with great work!

cit....nl

Jul 24, 2020  on Bigcommerce

Great - Simple integration but effective, love to see better documentation about the settings because no sometimes we get 2 mails, 1 mailchimp and 1 bigcommerce

ser...com

Jul 14, 2020  on Bigcommerce

email app - Great e-mail marketing app for start-up business. Integrated well with our Big Commerce website.

mat...com

Jul 07, 2020  on Bigcommerce

can't stand Mail Chimp - way too confusing, you have to pay for unsubscribes, hard to manage, interface sucks, can't stand mail chimp anymore, i'm off to look for something better...

ven...com

Jun 06, 2020  on Bigcommerce

Great for Marketing! - We have been using Mailchimp for years and it's easy and fun to use. I like the monkey. : )

Mari Dart

May 26, 2020  on Bigcommerce

Wheels Fell Off - We've been happily using Mailchimp for several years. The integration worked seamlessly. I'm not sure what happened, but recently the wheels have literally fallen off. We don't have time to wrestle with code issues, etc. So, we're replacing it.

Lauri Smith

May 23, 2020  on Bigcommerce

User friendly - Thank you for such great service! We are not super techy and you guys make it easy for us!

wmf...com

May 09, 2020  on Bigcommerce

Marrketing - I use this app and it is very useful. I recommend it to everyone who wants to increases their Sales. Thank you.

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