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Moose: Live Chat FAQ Whatsapp
Advanced Helpdesk: FAQ builder, help center, support widget
LiveChat: Live Chat App
Live Chat with Help Desk and Product Recommendations
Moose: Live Chat FAQ Whatsapp
Advanced Helpdesk: FAQ builder, help center, support widget
LiveChat: Live Chat App
Live Chat with Help Desk and Product Recommendations
Rating
Rating
9.4
9.1
Pricing
Pricing
Features
Features
- Faq builder
- Help center templates
- Support ticket management
- Customizable help widget
- Efficient helpdesk workflow
- Insightful performance reports
- Product recommendations
- Discount codes
- Order history
- Pre-set messages
- Cart preview
- Messaging integration
Pros
Pros
- Exclusively built for Shopify merchants ensuring tailored features
- Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
- All-in-one support helpdesk that manages tickets from various channels
- Customizable help widget for efficient ticket reception
- Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
- Insightful reporting features for team and real-time ticket performance
- 24/7 support availability, ensuring round-the-clock service
- Intuitive user interface allowing for seamless integration into product pages
- High-quality customer support, including one-to-one demo calls and tutorial sessions
- Immediate engagement with shoppers using pre-set messages
- Capability to send discount codes based on visitor behavior
- Access to customer details like cart content and order history
- Possibility to send product recommendations linking directly to product pages
- Real-time cart preview feature
- Engage shoppers with coupons, deals, and announcements
- Integration with popular messaging apps like Messenger and WhatsApp
Cons
Cons
- Missing information about pricing or possible limitations in the free version
- Potential reliance on updates for promised features like the upcoming Chat feature
- Potential for intrusive experience if messages are too frequent
- Requires monitoring and ongoing management to maintain effectiveness
- Dependence on predefined criteria which may not cover all shopper behaviors
- Possibility of technical issues or glitches during integration with other apps
Categories
Categories
Launched
Launched
Aug 21, 2023
Nov 29, 2017
Developer
Developer
Apps:
2
Average Rating:2.5
Reviews:274
Apps:
3
Average Rating:4.9
Reviews:47
