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Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Relish AI Chatbot + ChatGPT logo

Relish AI Chatbot + ChatGPT

Automate Customer Support, Instant FAQ in Chat, Live Chat

Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Relish AI Chatbot + ChatGPT logo

Relish AI Chatbot + ChatGPT

Automate Customer Support, Instant FAQ in Chat, Live Chat

Overview

Overview

What is Gorgias: Helpdesk, Chat & FAQ?

Gorgias is a helpdesk and live chat app designed for eCommerce stores, offering seamless integration with Shopify. It centralizes customer inquiries from email, chat, and social media into one dashboard.

Key Strengths:

  • Automated responses and macros for efficiency
  • Multi-channel support (email, chat, social media)
  • Deep Shopify integration for order lookups

What is Relish AI Chatbot + ChatGPT?

Relish AI is a Shopify chatbot powered by ChatGPT, designed to enhance customer interactions, automate sales, and provide personalized shopping experiences.

Key Strengths:

  • AI-driven conversational sales assistant
  • Seamless Shopify integration
  • Customizable responses and branding

Rating

Rating

717 Reviews
6.9
25 Reviews
9.1

Pricing

Pricing

  • $10-$900 / Month
  • 7 Days Free Trial
Install App More info
  • $9-$99 / Month
  • Free Plan Available
  • 14 Days Free Trial
Install App More info

Features

Features

  • Ai-powered responses
  • Order management
  • 24/7 support
  • Unified inbox
  • Revenue statistics
  • Subscription management
  • Virtual shopping assistant
  • Automated customer support
  • Instant faq responses
  • Order status updates
  • Human hand-off
  • Conversational campaigns

Screenshots

Screenshots

Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot
Relish AI Chatbot + ChatGPT screenshot Relish AI Chatbot + ChatGPT screenshot Relish AI Chatbot + ChatGPT screenshot Relish AI Chatbot + ChatGPT screenshot
+ 3 more
Relish AI Chatbot + ChatGPT screenshot Relish AI Chatbot + ChatGPT screenshot Relish AI Chatbot + ChatGPT screenshot

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Pros

Pros

  • Combines all support channels into one inbox, making support management easier
  • Integrates with over 100 apps, offering extensive functionality
  • Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
  • AI-powered ticket management allows for fast response times
  • Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
  • Offers 24/7 support through a Help Center, chat, and website campaigns
  • Highly praised customer service and support team responsiveness
  • Stable and flexible platform, beneficial for scaling support teams
  • 24/7 availability ensures constant customer support and engagement
  • Automates FAQs and live chat, freeing up time for more important tasks
  • Instant responses can boost store conversions and sales
  • Can hand-off to human agents if chatbot is unable to answer, ensuring customer satisfaction
  • Personalized conversational campaigns tailored to customer type and page improve user experience

Cons

Cons

  • Issues with the phone app functionality, including lack of notifications and unresolved bugs
  • Some users reported poor customer support experiences
  • Inconsistent support quality, although some negative experiences were later addressed satisfactorily
  • Long-standing users expressing dissatisfaction, indicating potential degradation in service over time
  • Complex queries may still require human intervention, which can delay responses
  • Customization of conversational campaigns may require additional setup and oversight
  • Depending on AI accuracy, some responses might lack the depth or accuracy of human interaction
  • Integration with existing systems might pose challenges for some businesses

Categories

Categories

Launched

Launched

Feb 28, 2017
Jan 28, 2020

Developer

Developer

Built by Gorgias Inc.

Apps:

1

Average Rating:

4.2

Reviews:

717

Built by Relishly Inc

Apps:

1

Average Rating:

4.9

Reviews:

25

Make Your Choice

Make Your Choice

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