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Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Detective FAQ Chat & Helpdesk logo

Detective FAQ Chat & Helpdesk

Reduce customer support with FAQ's and a Helpdesk widget.

Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Detective FAQ Chat & Helpdesk logo

Detective FAQ Chat & Helpdesk

Reduce customer support with FAQ's and a Helpdesk widget.

Rating

Rating

712 Reviews
3.8
37 Reviews
7.9

Pricing

Pricing

  • $10-$900 / Month
  • 7 Days Free Trial
Try for Free More info
  • $4.99-$9.99 / Month
  • Free Plan Available
  • 5 Days Free Trial
Try for Free More info

Features

Features

  • Ai-powered responses
  • Order management
  • 24/7 support
  • Unified inbox
  • Revenue statistics
  • Order tracking
  • Email support
  • Product-specific faq
  • Chat integration
  • Searchable faqs
  • Help desk widget
  • Static faq page

Screenshots

Screenshots

Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot
Detective FAQ Chat & Helpdesk screenshot Detective FAQ Chat & Helpdesk screenshot Detective FAQ Chat & Helpdesk screenshot Detective FAQ Chat & Helpdesk screenshot
+ 3 more
Detective FAQ Chat & Helpdesk screenshot Detective FAQ Chat & Helpdesk screenshot Detective FAQ Chat & Helpdesk screenshot

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Pros

Pros

  • Combines all support channels into one inbox, making support management easier
  • Integrates with over 100 apps, offering extensive functionality
  • Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
  • AI-powered ticket management allows for fast response times
  • Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
  • Offers 24/7 support through a Help Center, chat, and website campaigns
  • Highly praised customer service and support team responsiveness
  • Stable and flexible platform, beneficial for scaling support teams
  • Reduces customer support workload
  • Provides answers to customer questions where they can easily find them
  • Searchable FAQs, chat, and email integration throughout the store
  • Static FAQ page for comprehensive answers
  • Includes order tracking functionality
  • Enhances customer confidence by adding FAQ to products and collections
  • Efficient and quick response to shopper questions

Cons

Cons

  • Issues with the phone app functionality, including lack of notifications and unresolved bugs
  • Some users reported poor customer support experiences
  • Inconsistent support quality, although some negative experiences were later addressed satisfactorily
  • Long-standing users expressing dissatisfaction, indicating potential degradation in service over time
  • Might require initial setup time and effort to populate FAQs
  • Chat and email responses could still need manual handling
  • Integration issues may arise with certain store setups
  • Potential for FAQ content to become outdated if not regularly maintained
  • User interface may not be intuitive for all users

Categories

Categories

Launched

Launched

Feb 28, 2017
May 13, 2020

Developer

Developer

Built by Gorgias Inc.

Apps:

1

Average Rating:

4.2

Reviews:

712

Built by Trinity River Software

Apps:

4

Average Rating:

4.4

Reviews:

72

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