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Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Commslayer ‑ Helpdesk & Chat logo

Commslayer ‑ Helpdesk & Chat

Solve support tickets faster with a helpdesk built for D2C

Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Commslayer ‑ Helpdesk & Chat logo

Commslayer ‑ Helpdesk & Chat

Solve support tickets faster with a helpdesk built for D2C

Overview

Overview

What is Gorgias: Helpdesk, Chat & FAQ?

Gorgias is a helpdesk and live chat app designed for eCommerce stores, offering seamless integration with Shopify. It centralizes customer inquiries from email, chat, and social media into one dashboard.

Key Strengths:

  • Automated responses and macros for efficiency
  • Multi-channel support (email, chat, social media)
  • Deep Shopify integration for order lookups

What is Commslayer ‑ Helpdesk & Chat?

Commslayer is a helpdesk and chat app tailored for Shopify merchants, focusing on streamlined customer support with automation and ticketing features.

Key Strengths:

  • Customizable live chat widgets
  • Automated ticket routing
  • Built-in FAQ and knowledge base

Rating

Rating

717 Reviews
6.6
41 Reviews
9.2

Pricing

Pricing

  • $10-$900 / Month
  • 7 Days Free Trial
Install App More info
  • Free App
  • Free Plan Available
Install App More info

Features

Features

  • Ai-powered responses
  • Order management
  • 24/7 support
  • Unified inbox
  • Revenue statistics
  • Ai-drafted replies
  • Real-time access
  • Auto-moderation
  • Macros automations
  • Advanced role management

Screenshots

Screenshots

Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot
Commslayer ‑ Helpdesk & Chat screenshot Commslayer ‑ Helpdesk & Chat screenshot Commslayer ‑ Helpdesk & Chat screenshot Commslayer ‑ Helpdesk & Chat screenshot
+ 3 more
Commslayer ‑ Helpdesk & Chat screenshot Commslayer ‑ Helpdesk & Chat screenshot Commslayer ‑ Helpdesk & Chat screenshot

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Pros

Pros

  • Combines all support channels into one inbox, making support management easier
  • Integrates with over 100 apps, offering extensive functionality
  • Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
  • AI-powered ticket management allows for fast response times
  • Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
  • Offers 24/7 support through a Help Center, chat, and website campaigns
  • Highly praised customer service and support team responsiveness
  • Stable and flexible platform, beneficial for scaling support teams
  • Free and powerful alternative to overpriced helpdesk solutions
  • Real-time access to order, shipping, and purchase history
  • AI-drafted replies for support tickets
  • Social media comment auto-moderation
  • Includes all essential features like macros, automations, and custom views
  • Advanced role management and reporting for support managers
  • Responsive support team and quick onboarding
  • Excellent value for money
  • Highly rated by users, especially for ease of use and functionality
  • Superhuman-like keyboard shortcuts for efficient ticket handling

Cons

Cons

  • Issues with the phone app functionality, including lack of notifications and unresolved bugs
  • Some users reported poor customer support experiences
  • Inconsistent support quality, although some negative experiences were later addressed satisfactorily
  • Long-standing users expressing dissatisfaction, indicating potential degradation in service over time
  • Limited user feedback on potential drawbacks or performance issues
  • Relatively new product, might lack long-term reliability or features seen in established competitors

Categories

Categories

Launched

Launched

Feb 28, 2017
Dec 31, 2023

Developer

Developer

Built by Gorgias Inc.

Apps:

1

Average Rating:

4.2

Reviews:

717

Built by Commslayer, Inc.

Apps:

1

Average Rating:

5

Reviews:

41

Make Your Choice

Make Your Choice

Install App More info View alternatives
Install App More info

Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

  • Which app offers better Shopify integration?

    Gorgias provides deeper Shopify integration, including order lookups and automation tied to customer purchase history.

  • Is Gorgias or Commslayer more affordable?

    Commslayer generally has lower entry-level pricing, while Gorgias offers more advanced features at higher tiers.

  • Which app has better automation features?

    Gorgias excels in automation with macros and rule-based workflows, while Commslayer focuses on simpler ticket routing.

  • Can I use both apps together?

    While possible, it's not recommended due to overlapping functionalities and potential dashboard clutter.

  • Which app is better for large stores?

    Gorgias is typically preferred by larger stores for its robust automation and multi-channel capabilities.

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