Taranker.Com Logo
  1. Home
  2. Bigcommerce
  3. Compare Chatty AI Chatbot & Live Chat vs Gorgias: Helpdesk, Chat & FAQ
Chatty AI Chatbot & Live Chat logo

Chatty AI Chatbot & Live Chat

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Chatty AI Chatbot & Live Chat logo

Chatty AI Chatbot & Live Chat

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Overview

Overview

What is Chatty AI Chatbot & Live Chat?

Chatty AI Chatbot & Live Chat is a Shopify app that combines AI-powered chatbots with live chat functionality. It helps automate customer interactions, provide instant support, and boost conversions with personalized recommendations.

Key Strengths:

  • AI-driven chatbots for 24/7 customer support
  • Personalized product recommendations to increase sales
  • Easy integration with Shopify stores

What is Gorgias: Helpdesk, Chat & FAQ?

Gorgias is a helpdesk and live chat app designed for eCommerce stores, offering seamless integration with Shopify. It centralizes customer inquiries from email, chat, and social media into one dashboard.

Key Strengths:

  • Automated responses and macros for efficiency
  • Multi-channel support (email, chat, social media)
  • Deep Shopify integration for order lookups

Rating

Rating

1,540 Reviews
9.3
545 Reviews
4.8

Pricing

Pricing

  • $19.99-$199 / Month
  • Free Plan Available
  • 7 Days Free Trial
Install App More info
  • $10-$900 / Month
  • 7 Days Free Trial
Install App More info

Features

Features

  • Order tracking
  • Whatsapp integration
  • 24/7 automation
  • Faq management
  • Faq popups
  • Personalized contact
  • Query resolution
  • Livechat support
  • Ai-powered responses
  • Order management
  • 24/7 support
  • Unified inbox
  • Revenue statistics

Screenshots

Screenshots

Chatty AI Chatbot & Live Chat screenshot Chatty AI Chatbot & Live Chat screenshot Chatty AI Chatbot & Live Chat screenshot Chatty AI Chatbot & Live Chat screenshot
+ 3 more
Chatty AI Chatbot & Live Chat screenshot Chatty AI Chatbot & Live Chat screenshot Chatty AI Chatbot & Live Chat screenshot
Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot

Send this compare to my inbox

By proceeding, you agree to our Terms Of Conditions and Privacy Policy.
Your request is being processed and will be delivered shortly. If you do not receive an email from Taranker within the next 5 minutes, please check your spam folder and mark it as "Not Spam" to ensure future emails reach your inbox.

Pros

Pros

  • Excellent user experience and intuitive interface
  • Responsive and helpful customer support available 24/7
  • Easy to install and navigate
  • Improves user experience, boosts conversion rates, and minimizes cart abandonment
  • Personalized Contact Us options via WhatsApp build trust and cut support time
  • Instant order tracking, quick query resolution, and tailored assistance
  • Customizable options and seamless integration with any website or platform
  • Stunning themes for FAQs popup and Help Center
  • Allows businesses to create numerous queries and FAQ categories
  • Multiple Contact Us methods including LiveChat support, Phone call, and Messenger
  • Combines all support channels into one inbox, making support management easier
  • Integrates with over 100 apps, offering extensive functionality
  • Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
  • AI-powered ticket management allows for fast response times
  • Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
  • Offers 24/7 support through a Help Center, chat, and website campaigns
  • Highly praised customer service and support team responsiveness
  • Stable and flexible platform, beneficial for scaling support teams

Cons

Cons

  • Currently supports only one language
  • No option to upload custom profile photos for chat avatars, only uses Shopify store logo
  • Issues with the phone app functionality, including lack of notifications and unresolved bugs
  • Some users reported poor customer support experiences
  • Inconsistent support quality, although some negative experiences were later addressed satisfactorily
  • Long-standing users expressing dissatisfaction, indicating potential degradation in service over time

Categories

Categories

Launched

Launched

Jun 08, 2022
Feb 28, 2017

Developer

Developer

Built by Chatty (By Avada)

Apps:

1

Average Rating:

4.9

Reviews:

1,540

Built by Gorgias Inc.

Apps:

1

Average Rating:

4.1

Reviews:

545

Make Your Choice

Make Your Choice

Install App More info View alternatives
Install App More info View alternatives

Related blog

Related blog

Scroll to Top