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Customer reviews: Smile.io Loyalty & Rewards

Develop by smile.io

Smile.io (now Loyalty & Rewards by Shopify) is a popular loyalty program app for BigCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (561)

Overall rating
4.7

What Merchants Think

Smile.io Loyalty & Rewards receives generally positive feedback from merchants who appreciate its straightforward setup and the positive impact on customer engagement and retention. Many praise the ease of integration and the effectiveness of the loyalty program in increasing customer interaction and revenue.

Key Strengths

  • Easy and quick integration and setup
  • Excellent and responsive customer support
  • Impressive range of features and flexibility
  • Effective in increasing customer engagement and loyalty
  • Availability of a functional free plan

Common Concerns

  • Higher pricing, especially for advanced features
  • Some limitations in fraud prevention and social media sharing
  • Integration challenges on certain platforms (e.g., BigCommerce)
  • Lack of control in managing customer accounts

Final Thoughts

Overall, Smile.io Loyalty & Rewards is well-received for its robust functionality and strong customer support, making it a favored app among merchants looking to enhance customer loyalty. However, some pricing and technical limitations may require consideration for those with specific needs. Merchants commending easy setup and effective customer service suggest it is a valuable tool for building and managing a loyalty program.

cs....com

Nov 01, 2015  on Bigcommerce

So far so good! -

Installation was a breeze which is saying a lot because I am not that tech savvy. I love the ease of use and my customers are thrilled that I am offering a loyalty program.

inf...com

Oct 16, 2015  on Bigcommerce

Great App, Great Customer Service Team! -

So far my customers are loving getting discount rewards! I do see the impact it is having on sales in just a few short months.Easy to set up, easy for the customer to use, and best of all the customer service team is amazing. Questions are answered quickly and they are easy to contact without even having to open email- just message them through the app.

Highly recommend implementing this app for your store!

Bill Schermerhorn

Sep 23, 2015  on Bigcommerce

Our customers love redeeming points -

This is a great app. I have been in sales and owned sales companies for more than 35 years. It is not easy turning prospects into customers but when you do it's important to turn customers into repeat customers. Sweet Tooth has provided us a valuable tool to help with this.  The reward program makes it easy for customers to come back and redeem their points for discounts. I highly recommend this APP to help with repeat customer sales. 

cal...com

Jul 21, 2015  on Bigcommerce

Impressed -

Really Impressed with this, I was looking for a simple way to incorporate a loyalty programme into my site and found this bad boy in the BG apps list. It does what it says and is simple to install and run. My Customers love it and I have had lots of positive reviews from it. Its even increased my sales, only a small amount but people are spending more to get something back. I like it a lot and its free up to 500 customers.

brj...com

Jun 20, 2015  on Bigcommerce

Wish it was like Magento -

Good app, but wish so much it had the functionality of the program as it works with Magento..too bad, would gladly pay $49/mo for that kind of functionality, but not sure I would for this.

mox...com

Jun 18, 2015  on Bigcommerce

Effective -

It was easy to install, and has been effective with no work on my part - customers sign up if they want to, a few have redeemed their points already and really liked the rewards. Hassle Free, Problem Free, and customers like it, it's a win-win.

kem...com

Jun 10, 2015  on Bigcommerce

Love the App! -

I was previously managing my rewards progam by entry forms and entering everything manually.  This app is great so far and easy for customers to access.  Also the technical help has been great.  I currently have shopgate and will be looking forward to having these two apps work together!  Thank you!  

sfo....dk

May 15, 2015  on Bigcommerce

Works great and swift support answers. -

You can choose the names of the points, the amount of points obtained per $ used and adjust point balances. Very easy to set up and for customers to use.

dav...com

Apr 22, 2015  on Bigcommerce

This app is easy and works well -

It was easy to install. I had an issue when we upgraded our theme and Mike at Sweet Tooth got back to us immediately. Issue was solved and we were back up. Simple, well designed and a great way to reward customers. 

Marcy

Apr 21, 2015  on Bigcommerce

Happy so far -

I installed this program and so far so good. I havent been with them long enough to see how it will effect sales or not but the customer service is excellent in helping you with any questions and good service is commendable. I am looking forward to seeing benefits later on in the game for our customers. 

ron...com

Apr 17, 2015  on Bigcommerce

Great Easy App -

This reward points app is tightly integrated into Bigcommerce. It is easy to set up and easy for the customer to use. I like it a lot.

Kur...com

Apr 15, 2015  on Bigcommerce

Good so far -

The feedback button positioning is catchy. Would be good to give free trials and additional functionalities...Subscription cost for the bells and whistles may be on the higher side for startups. That said, this application has surely garnered some good comments from our customers. Kudos! 

ton...com

Mar 27, 2015  on Bigcommerce

Every store should have this app installed -

Great UI and functionality, really easy to set up. Fast support. We love this app.

lit...com

Mar 24, 2015  on Bigcommerce

SImple, easy, and it works! -

It's free and works nicely.

My only complaint, if I'm nitpicking, is that I would expect more than just remove branding for the paid tiers (things such as offering ways to tie in my newsletter sign up for with the Sweet Tooth tab, maybe the possiblity of pop ups for that).

Your Buddy Dave Kleinman

Mar 23, 2015  on Bigcommerce

easy and works! -

We had tried a lot of 3rd party rewards programs to no avail. No cards, no accounting, it does all the work, and had an easy editing interface for those special occasions/ issues. This was easy to set up and our customers dig it!

rob...com

Mar 13, 2015  on Bigcommerce

Big waste of time -

Review This is a big hassle to set up. With Shopify.com it takes just 1 click to install. They say it's 1 click install on here, but then it really isn't . Don't waste your time on it there are free scripts that you can find online that is just copy and paste. Asource1.com

pea...com

Mar 04, 2015  on Bigcommerce

Five Stars! -

Seemless integration, easy to use dashboard, and it makes a difference. Not only do I love this app, but the customer support has been amazing. It is very easy to set up and the integration was easy to implement.  My only regret is not finding this app it sooner.

big....uk

Feb 13, 2015  on Bigcommerce

Think long term before implementing this -

On the face of it this is a very good simple and free loyalty app which is much needed on BigCommerce, but be aware that the free installation is limited to only 500 customers. A loyalty scheme is a difficult thing to remove from a store once in place without annoying existing customers, once you commit to a product you're fairly tied-in so keep in mind the upgrade costs when you reach 500 customers is $49 dollars per month (for up to 2000 customers), and $199 a month for over 2000!

atc...com

Jan 21, 2015  on Bigcommerce

Great App -

Love this app. Easy to install. My customer are starting to take advantage of the rewards.

Posh

Jan 09, 2015  on Bigcommerce

Love It -

I love this app. It so easy to set up, easy to use and love the way it works. It really makes a difference! So worth it.

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