Tech Support - We're signed up for Pro subscription. When using the free version of Form Builder we chose the "Upgrade" option from the Form Builder menu. Instead of upgrading the free version we were using, it upgraded (by default) the template we were using.... "Contact Form." There's not a lot of clarification when signing up. None of the "Pro" options were available. I contacted customer service and they were able to switch things up and get it working right within about 15 minutes. - 4 stars for not being 100% clear, 5 stars for tech support.

So many options - This app provides so many options for our form builders. we needed a lot of special customization. The team, specifically Richcarde, has been great to work with.

Helpful staff - Richcarde was very helpful with upgrading my plan and assisting with the program I need for my website. The payment was not working as expected, and I appreciated that he gave some solutions to get me started on the program.

Great Support - Richardcarde M provided attentive support and stood by until my issue was resolved. Much appreciated to get this kind of care.

customer support - I was having trouble accessing my billing and reached out to support via their on site message service. They were quick to response and very helpful with resolving my issue in a timely manner.

Customer Support - Very responsive customer service- thanks for having a competent human on the other end

Awesome POWR Form Builder Tech Support - Helped me with billing and account and app cleanup. He Gave me info of how to fix my site. A++

Wonderful app - The best form app out! Every other one sucks, don't even bother. Easy to use, and looks nice.

Awesome Tech Support - Their tech support always resolves your issues promptly. The app is straightforward to use.

$17.99 for 25 Survey Responses...? - Hold on... so you have a "Starter" package that costs $18 per month. And it only allows 25 form submissions per month!? That's unbelievably. Does anybody really pay for that? What does it cost you to allow them more survey responses? For $18 you should AT LEAST offer 250.

Great Support - We have been using this app for our BigCommerce site for a number of years. We are switching platforms and needed help with the transition and transfer of data. Richarde, was very helpful and resolved the issue quickly and efficiently. Very pleased with the app and the support received.

Supportive team - I was impressed with the level of help from the support team. They were helpful in answers all my questions I had on the platform.

Support - Irina - The support team are fantastic, we experienced a problem with our forms and Irina responded very quickly and had resolved the issue straight away. Very pleased with the support.

Support - I was very impressed with the support I got from Richcarde M. I needed some help with some technical issues and it was resolved right away.

Deceptive - This app is no longer free as listed, they only give you a very low number of form submissions per month and then they shut your form off and try to get you to pay for a subscription. It is pathetic that Big Commerce does not have an easier way to plug in a simple form for what I pay for an enterprise plan.

'Free' Trial is worthless & Issues w/ Payment - Not only could we not test out the app fully with the free trial.. but when we went to setup payment so we could test out the features we wanted the payment section kept declining. Their support sent over canned links telling amateurs how to disable blockers and security features just to get their payments to process. Shotty development and support at best. I would find a more reliable development group for your apps. This is a team that obviously throws together basic boot camp code and then throws as many apps out there to get money.

Locked out - When we got locked out of our account due to a different email being used, the support team were able to get us sorted within hours, even managing to merge the accounts that had been set up under under different users in the company so that it was all central .

Couldn't find my saved form - Created a form and had started building an automated email reply. Saved during the process. When I signed on again the form I had put together was gone.

Good but... - First time building a site with BigCommerce, Form Builder is easy and fast, but they limit the free version and I am not ready to commit to a subscription until I know more of what I need...

Form Design - I could do everything I wanted with POWr's Form Builder. I especially like the conditional display of fields based upon the values selected on other fields.