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Customer reviews: Form Builder by POWR

Develop by powr.io

Reviews (50)

Overall rating
4.3

What Merchants Think

Merchants generally appreciate "Form Builder by POWR" for its ease of use and the expansive range of customizable options it provides for building forms. Many users laud the app for its effectiveness in solving the typical limitations of standard form solutions with ease. However, some express dissatisfaction with the pricing model and limitations of the free version. The responsiveness and helpfulness of the customer support team are frequently highlighted as outstanding.

Key Strengths

  • Extensive customization options with user-friendly interface.
  • Helpful and responsive customer support, often mentioned by name, including Richcarde and Irina.
  • Efficient integration with platforms like BigCommerce.
  • Ability to collect and manage data effectively, including integration capabilities with tools like Google Sheets.

Common Concerns

  • Limitations on the free version, with aggressive paywalls pushing towards paid subscriptions.
  • Issues with account management and payment processing reported by several users.
  • Concerns over the functionality with newer themes and scripts in BigCommerce.
  • Some merchants reported forms not saving correctly or account access issues.

Final Thoughts

"Form Builder by POWR" receives mixed feedback from its users. Many are enthusiastic about its versatility and the robust support provided by the team, making it a valuable tool for those in need of customized form solutions. However, the pricing structure and limitations of the free version can be a significant drawback for some users. Overall, it serves as a powerful tool for businesses that require extensive form functionalities but necessitates an investment to access its full capabilities.

dst...com

Mar 06, 2025  on Bigcommerce

Tech Support - We're signed up for Pro subscription. When using the free version of Form Builder we chose the "Upgrade" option from the Form Builder menu. Instead of upgrading the free version we were using, it upgraded (by default) the template we were using.... "Contact Form." There's not a lot of clarification when signing up. None of the "Pro" options were available. I contacted customer service and they were able to switch things up and get it working right within about 15 minutes. - 4 stars for not being 100% clear, 5 stars for tech support.

akg...com

Oct 16, 2024  on Bigcommerce

Well developed and widely used features. -

cha...com

Aug 10, 2023  on Bigcommerce

Helpful staff - Richcarde was very helpful with upgrading my plan and assisting with the program I need for my website. The payment was not working as expected, and I appreciated that he gave some solutions to get me started on the program.

fun...com

May 03, 2020  on Bigcommerce

Good but... - First time building a site with BigCommerce, Form Builder is easy and fast, but they limit the free version and I am not ready to commit to a subscription until I know more of what I need...

cbi...com

May 15, 2019  on Bigcommerce

Review - The form works great. My only issue is that the Account information doesn't get updated (i.e. the name, etc) and so Powr keeps being displayed as the Sender.

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