Wix Customer support apps 2025

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WhatsApp & Chat Buttons: Chaty

$12.5 / Month

9.9

1,066 Reviews

"Seamlessly connect with customers across 20+ chat platforms using Chaty." Show more

Chaty is a versatile app that lets you connect with your website visitors across more than 20 popular messaging platforms, including WhatsApp, Facebook Messenger, Instagram, and Telegram. With a user-friendly interface, you can customize your chat widgets to align with your brand’s look and feel, adjusting fonts, colors, and sizes to create a seamless customer experience. Chaty’s powerful triggers and targeting rules help you offer optimal customer support and improve conversion rates by engaging visitors at the right moments. The app also features a real-time analytics dashboard, allowing you to monitor the performance and click rates of each chat button. This multi-channel platform makes you accessible to customers on their preferred chat services, enhancing engagement even after they navigate away from your site. Chaty also supports the addition of custom chat channels, ensuring you can meet the unique needs of your audience. With capabilities to track performance and derive insights, Chaty empowers businesses to fine-tune their communication strategies and expand their outreach effectively.

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Real-time analytics

Customizable widgets

Multi-channel chat

Conversion triggers

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Live Chat & FAQ Chatway

9.9

174 Reviews

"Enhance support with live chat, FAQ, and canned responses for efficiency." Show more

Live Chat & FAQ Chatway is a versatile app designed to enhance customer service on your website by integrating an intuitive live chat widget. This tool allows businesses to display FAQs and use canned responses to address commonly asked questions efficiently. With real-time live chat support, customer concerns can be addressed swiftly, promoting a responsive and interactive customer experience. Conversations can be assigned to support agents or escalated to more experienced helpdesk representatives when necessary, ensuring that complex issues are handled appropriately. The app supports seamless interaction through mobile apps available for both iOS and Android, allowing businesses to engage with website visitors anytime and anywhere. Chatway not only provides a platform for instant feedback but also allows for easy customization and integration with platforms like Facebook Messenger. By offering personalized recommendations, discounts, and more, Chatway enhances visitor experience, fosters customer trust, and drives business success through improved engagement.

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Live chat widget

Canned responses

Proactive support

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Smartarget Click to Call

$6.25 / Month

9.7

98 Reviews

Easily connect with customers via phone; customize for your website. Show more

Smartarget Click to Call is an innovative app designed to enhance customer support on your website by making phone communication effortless and accessible. It seamlessly integrates a customizable widget that aligns with your website's style, ensuring a cohesive user experience. This app makes it incredibly easy for customers to reach out, whether they are browsing on a desktop or a mobile device, effectively bridging the gap between digital interaction and personalized phone support. By prominently displaying your phone number and allowing instant calls with just a click, it assures customers that help is always available. Additionally, the widget's features include options to display your name, role, and profile photo, so customers feel a personal connection and know exactly who they are engaging with. This service moves beyond the impersonality of emails and messaging, fostering trust and confidence in your offerings. With the Smartarget Click to Call app, providing direct, personalized support is more straightforward than ever.

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Seamless integration

Customizable widget

One-click calling

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Whatsapp Chat by Vowels

$5 / Month

9.1

365 Reviews

Customize chat widgets, optimize customer support, and track performance effortlessly. Show more

WhatsApp Chat by Vowels is a versatile app designed to enhance your website's communication capabilities by seamlessly integrating various chat platforms, including WhatsApp, directly into your site. With its user-friendly interface, you can customize chat widgets to reflect your brand’s aesthetics by adjusting fonts, colors, sizes, and placements, ensuring a cohesive visual experience for your visitors. The app goes beyond standard chat functionalities by offering advanced options to optimize conversion strategies and provide exceptional customer support, making it easier for you to connect with your audience. You can effortlessly track the performance of your chat buttons through Google Analytics and Facebook Pixel, giving you valuable insights into user interactions. Furthermore, you can manage operator availability and tailor multiple chat types to suit different customer needs, enhancing engagement and responsiveness. By allowing visitors to choose their preferred chat platform, be it WhatsApp, Facebook Messenger, or Instagram, the app ensures you are always accessible to your clients, even after they've left your website. For added flexibility, you can incorporate up to five custom chat channels, offering a personalized communication pathway tailored to your business requirements.

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Multi-platform integration

Performance tracking

Customizable chat widgets

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Instagram DM Button

$4.69 / Month

7.9

2 Reviews

"Instant Instagram DMs: Boost Engagement, Support, and Brand Presence Effortlessly." Show more

The Instagram DM Button is a powerful widget that transforms your website into a dynamic communication hub. By seamlessly integrating with Instagram, it allows visitors to send direct messages from your site, enhancing engagement and facilitating smoother communication. With the Intro Message feature, businesses can set the tone for interactions, providing prompt and personalized customer support that enriches the user experience. This widget not only drives traffic to your Instagram account, boosting your brand's presence across platforms, but also operates with mobile-first functionality by directly opening the DM screen in the Instagram app from a mobile browser. With its easy integration process, users can quickly connect their Instagram profiles without any coding, making it accessible for everyone. Whether on mobile or desktop, the Instagram DM Button is your tool for transforming your website into a conversation starter and boosting customer interactions.

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Seamless integration

Mobile optimization

Instant communication

Direct messaging

Customer interaction

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Support Forms

Effortlessly create customized forms; connect, manage, and enhance support workflows. Show more

Support Forms is a powerful app designed to help businesses of all sizes create, customize, and manage support forms with ease. Its intuitive drag-and-drop builder and variety of customizable templates mean no coding skills are needed to build powerful, brand-aligned forms. Businesses can effortlessly handle customer support requests, feedback, and inquiries, streamlining communication and data capture. With advanced form logic and in-depth performance insights, you can refine your forms to better meet your organization's needs. Support Forms also integrates seamlessly with popular email marketing platforms like Mailchimp and GetResponse, enhancing your workflow efficiency. Whether you are a small business or a large organization, Support Forms simplifies the process of managing essential data and improving user experience.

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Customizable templates

Drag-and-drop builder

Performance insights

Email platform integration

Advanced form logic

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POWR FAQ - Help Center

$2.87 / Month

Enhance customer support with customizable, searchable FAQs and interactive features. Show more

POWR FAQ - Help Center is a versatile app designed to enhance the accessibility and usability of your frequently asked questions. With a customizable search bar, users can easily sift through the FAQ sections tailored to your specifications, including alignment, labels, and icons. The app offers hover or mouse-over effects for each section, and you can even enable upvote or downvote features on responses, ensuring valuable feedback. By embedding links, images, and videos, you create a rich, interactive experience that helps customers feel informed and confident in their purchasing decisions. This tool not only aids in reducing support calls and emails but also serves as a medium to share your brand's story and values, fostering customer trust and loyalty. Additionally, by providing comprehensive product information, you can offer a personalized experience that enhances customer satisfaction and brand allegiance.

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Customer engagement

Customizable sections

Searchable faqs

Interactive features

Media embedding

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Wix AI Chat Assistant (Beta)

6.9

21 Reviews

AI-powered chat assistant for personalized support and product recommendations. Show more

Wix AI Chat Assistant (Beta) is a cutting-edge tool designed to enhance customer interaction on any Wix website. This AI-powered chat assistant helps turn visitors into customers by providing personalized product and service recommendations, and it offers 24/7 support, ensuring queries are answered promptly. It seamlessly integrates with your site, learning about your business to provide accurate responses, and allows you to join ongoing conversations, offering human assistance when needed. The app includes a convenient testing feature for experimentation before going live, as well as customizable UI design to match your site's style. It provides a centralized inbox for managing live and past conversations, and you can set your availability hours and create a contact form for follow-up. However, users should be aware of the app's AI nature—it scans and uses publicly available site data, potentially presenting inaccuracies. The app is available as a free beta release for a limited time, offering an exclusive two-month trial with usage limits.

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Seamless integration

Product recommendations

Ui customization

Personalized support

Ai-powered chat

Conversation tracking

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AI Chatbot | Propane Chat

$15 / Month

6.8

23 Reviews

"Custom AI Chatbot: Boost sales, reduce response times, integrate seamlessly with Wix." Show more

Propane Chat is an advanced AI Chatbot designed to enhance customer support and boost sales by resolving up to 70% of customer queries instantly. Within just five minutes of installation, this self-training chatbot immerses itself in your website's content, ensuring it can capably answer most customer questions with precise information from your organization. Integrated seamlessly into the Wix ecosystem, you can monitor all AI interactions in real-time and step in as needed. Customize your chatbot's responses with tools like 'Chat Corrections,' Training Documents, and Response Tunings for a personalized user experience. Propane Chat offers multilingual support and features a user-friendly widget that supports live chat and automated responses. With Propane Chat, elevate your customer service to offer unparalleled, round-the-clock assistance, allowing your team more freedom to focus on complex queries and strategic tasks.

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Seamless integration

Customizable responses

24/7 support

Real-time interaction

Self-training ai

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Simple FAQs

$3-$7 / Month

6.3

2 Reviews

AI-powered FAQ creation for easy setup, customization, and enhanced SEO. Show more

Simple FAQs is a versatile app designed to streamline customer support by providing a comprehensive FAQ section for your website. This feature-rich tool allows you to set up and customize an informative FAQ section in minutes, offering a variety of layout styles and customizable options to align with your brand’s aesthetic. Leveraging AI technology, Simple FAQs automatically generates and updates FAQs by extracting relevant content from your site, ensuring that users always receive the most accurate and current information effortlessly. In addition to enhancing user experience, the app significantly boosts your site's SEO, improving search engine visibility and making it easier for potential customers to discover your offerings online. It's optimized for both desktop and mobile devices, ensuring a seamless browsing experience for all users. By addressing common customer queries upfront, Simple FAQs effectively reduces the burden on your customer support team, saving valuable time and resources.

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Easy customization

Seo enhancement

Automatic updates

Mobile optimization

Ai-powered creation

Install App

Tukse Live Support Chat

$3.99 / Month

(3/5)

2 Reviews

Engage visitors effortlessly with seamless, secure live chat support. Try now! Show more

Tukse Live Support Chat is an innovative app designed to enhance customer engagement and support through real-time communication. It allows the creation of unlimited chat rooms, suitable for both group discussions and private conversations, making it versatile for varied interaction needs. The app is accessible on mobile browsers, enabling users to connect with site visitors effortlessly from any device. With features like pre-defined replies, businesses can ensure quick and efficient responses to customer queries. It also offers the ability to restrict chat access to specific users, allowing for a personalized and secure communication environment. By leveraging this powerful tool, businesses can boost customer satisfaction and increase sales through seamless live chat interactions. Experience enhanced customer relationships and business growth with Tukse Live Support Chat.

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Mobile browser support

Unlimited chat rooms

Pre-defined replies

User access restriction

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WhatsApp Chat by POWR

$2.39 / Month

(2.8/5)

34 Reviews

Connect effortlessly across WhatsApp, Messenger, and Telegram for seamless support. Show more

WhatsApp Chat by POWR is a versatile app designed to enhance customer interaction by integrating seamless live chat support through WhatsApp, Facebook Messenger, and Telegram directly on your website. It allows you to tailor the chat experience with custom welcome messages and avatars, creating a personalized touch that builds trust and fosters strong first impressions. You can choose to display the chat feature to new visitors, returning users, or everyone, with customizable triggers ensuring timely engagement. The app offers extensive personalization options including custom icon images, colors, and fonts, matching your website’s aesthetic for a cohesive look. It supports multi-language text and ensures smooth, responsive performance across devices, making it accessible for diverse audiences. Real-time message delivery ensures swift and efficient communication, enhancing your customer support capabilities. Backed by the POWR Help Center, users can feel secure with access to live chat and 24/7 email support for any inquiries or issues.

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Customizable design

Real-time chat

Cross-platform messaging

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Webkul Helpdesk Support‑UVdesk

$36 / Month

7.7

19 Reviews

Customer support with social media & marketplace [eBay,amazon] Show more

Webkul Helpdesk Support-UVdesk is a comprehensive helpdesk solution designed to centralize customer support inquiries across multiple channels. With seamless integration with Shopify, merchants can effortlessly access order details for real-time order validation and manage multiple Shopify stores from a single platform. The app offers personalized templates and automated workflows to enhance efficiency and reduce response times, allowing support teams to deliver faster and more effective solutions. UVdesk ensures streamlined customer support management by providing a unified dashboard for monitoring inquiries and evaluating support staff performance. This enhanced oversight helps boost productivity and fosters better customer relationships. Additionally, features like custom forms allow customers to easily submit queries directly from the Shopify storefront, resulting in a smoother support experience. Overall, Webkul Helpdesk Support-UVdesk is an invaluable tool for businesses looking to optimize their customer support processes and elevate customer satisfaction.

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Social media integration

Ticket conversion

Marketplace integration

Service ticket management

Support workflow automation

Multi-channel support

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Aisq: Auto Customer Support

$24.99-$199.99 / Month

Automated customer support driving customer satisfaction. Show more

Aisq: Auto Customer Support is a streamlined application designed to transform your customer support experience by integrating support emails into a unified ticketing system. This powerful tool offers automated responses and action suggestions based on real-time access to customer orders, facilitating quick and informed decisions. By simplifying support management, Aisq helps businesses save valuable time and money, allowing support staff to respond and act on tickets with just one click. The app automatically generates tickets accompanied by intelligent responses and recommended actions, significantly reducing response time and enhancing customer satisfaction. Say goodbye to the tedious task of manually handling customer emails and inquiries, and embrace a more efficient approach with Aisq. Perfect for businesses looking to elevate their customer service while optimizing operational efficiency, Aisq is an essential addition to any support team.

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Automated responses

Unified ticketing system

Action suggestions

Customer order access

One-click response

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Chatway ‑ Live Chat Support

8.6

192 Reviews

Live chat app. Live chat helpdesk inbox for customer support Show more

Chatway - Live Chat Support is a dynamic tool designed to enhance customer service through a real-time live chat widget. This app provides a seamless way for businesses to deliver immediate assistance, engage with visitors, and offer personalized recommendations based on past interactions or website visits. With an easy-to-use live chat inbox, businesses can assign helpdesk agents to manage customer queries efficiently, ensuring an exceptional support experience. Chatway's versatility extends to mobile support, as it is available on both Android and iOS platforms, enabling on-the-go service management. The app allows for easy file sharing and customizable chat widgets, ensuring that the chat interface aligns with a business's branding. Additionally, Chatway offers features like monitoring conversation history, allowing support teams to respond more effectively with a comprehensive understanding of past communications.

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File sharing

Mobile compatibility

Customizable widget

Real-time chat

Chat history

Visitor recommendations

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SJ Customer Support App

A simple and effective customer support helpdesk software Show more

The SJ Customer Support App is a transformative solution for e-commerce merchants, streamlining all customer communications into a single, easily managed inbox. Its seamless integration with Shopify simplifies operations and enhances the user experience by reducing the clutter of fragmented tools. The app's powerful automation features help overcome repetitive tasks, boosting efficiency and productivity while minimizing the risk of missed messages. With pre-written canned responses, agents can ensure quick and consistent interactions, enhancing overall customer satisfaction. Team collaboration tools further enable internal communication and task management, fostering a cohesive support environment. For any growing e-commerce business, SJ Customer Support App is an indispensable tool for delivering high-quality, consistent customer service effortlessly.

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Task automation

Team collaboration

Canned responses

Unified inbox

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Kim: Customer Support HelpDesk

AI Helpdesk with Customer Support Experts for growing brands Show more

Kim: Customer Support HelpDesk is an all-in-one platform designed to streamline the process of handling customer inquiries for growing brands. By integrating with multiple communication channels like Email, Chat, Messenger, and Instagram, Kim ensures that businesses can efficiently manage customer interactions without exceeding their budget. The platform leverages AI technology to assist users in drafting quick and accurate responses, reducing response time significantly. Additionally, Kim provides seamless access to vital information related to Shopify, subscriptions, and customer data, allowing support teams to deliver personalized assistance. To maintain a consistent brand voice, the app includes features for monitoring the quality of customer conversations. With Kim, brands can enhance their customer support experience, ensuring satisfaction and loyalty.

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Multi-channel inquiries

Ai response drafting

Shopify data access

Quality monitoring

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All In One Support Button

$5 / Month

One-click customer support via social media

Customizable branding

Multi-platform support

One-click access

Install App

Molin: AI Support + Sales Chat

$19-$99 / Month

7.8

1 Reviews

Save time on customer support and sell more products with AI Show more

Molin: AI Support + Sales Chat is an advanced conversational AI chatbot designed to enhance your online shop's customer interaction. Leveraging your store's data, Molin provides instant responses to customer queries in over 92 languages, ensuring a seamless and inclusive shopping experience for a diverse audience. By offering personalized product recommendations, the app effectively converts visitors into paying customers, driving sales and increasing revenue. Additionally, Molin can instantly resolve customer issues, further improving satisfaction and loyalty. The chatbot also facilitates sales by offering discounts and promo codes, contributing to higher customer retention and repeat purchases. Designed to strengthen brand connections, Molin helps secure better reviews and elevates your shop's overall rating, while its ability to collect leads, such as visitors' emails, bolsters your marketing efforts. Furthermore, by allowing customization of its conversational rules and formats, Molin adapts to your brand's unique communication style.

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Product recommendations

Lead collection

Instant replies

Ai training

Boost ratings

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Chatdesk: 24/7 Support

$1000-$900 / Month

7.8

16 Reviews

Supercharge your social media sales and customer support Show more

Chatdesk: 24/7 Support is your go-to solution for delivering exceptional customer service as your business expands. Utilizing cutting-edge AI and a team of US-based customer support experts, Chatdesk efficiently handles customer inquiries across social media, email, chat, and SMS. By identifying and training passionate followers of your brand, Chatdesk ensures your customers receive personalized and effective assistance while managing scheduling and quality control seamlessly. With the peak shopping season around the corner, their on-demand experts are geared up to meet your increased support needs. Integrate seamlessly with your existing helpdesk, ecommerce platforms, and social channels, and ensure 24/7 coverage, including weekends and holidays. Chatdesk enables you to scale one-on-one customer engagement, enhance conversions, and maintain a high customer satisfaction rate without requiring additional resources.

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Integrates helpdesk tools

Answer questions cross-channel

24/7 on-demand support

Scale customer engagement

Boost conversions effortlessly

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