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8.9
Live Chat & WhatsApp Chatway logo

Live Chat & WhatsApp Chatway

Develop by Poptin LTD

$9

/ Month
Free plan available

"Enhance support with live chat, FAQ, and canned responses for efficiency."

Live chat widget
Canned responses
Proactive support

About Live Chat & WhatsApp Chatway

Categories

Zotabox Onsite Marketing Tools logo
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Description

Live chat app & WhatsApp support for customers

  • Show FAQ in your live chat widget & use canned responses saved replies to answer commonly asked questions. Live chat with your customers and provide live chat support. Address customer concerns in real-time with friendly support chat
  • Live chat conversations can be assigned to support agents. Escalate to more experienced helpdesk reps when necessary through live chat
  • Mobile apps for iOS and Android are available allowing you to live chat with your websites visitors anytime and anywhere
  • Add chat buttons like WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, and even create your own custom chat buttons
Live chat with your customers, address their concerns, provide swift live chat customer support, get more sales using live chat.

Provide customer support & offer personalized recommendations, coupons & discounts that enrich their experience. Collaborate with your team to provide exceptional customer service over an intuitive live chat app.

Add chat buttons like WhatsApp, Facebook Messenger, Instagram DM, SMS, phone, Telegram, Line, or custom chat buttons.

As visitors interact through live chat, they might have suggestions or encounter issues. Through the live chat widget, they can voice thoughts immediately, allowing you to make instant improvements.
Customize the support chat widget, change the logo, color, chat button size, etc. Our live chat app lets you integrate with Facebook Messenger, resolve tickets, configure availability, etc.

Chatway's live chat box feature has become an indispensable tool for website owners. It enables real-time website chat assistance, personalized, efficient collaboration, visitor insights & trust-building, all contributing to enhanced customer satisfaction & business success engagement.

Chatway also offers Android & iOS mobile apps.

Pros

  • Enhances support efficiency with live chat, FAQ, and canned responses
  • Allows assignment and escalation of chat conversations to support agents
  • Mobile apps available for iOS and Android facilitate chat on-the-go
  • Provides chat conversation history for context and improved responses
  • Easy content and file sharing for enriched customer support
  • Helps in driving leads and sales with personalized recommendations, and offers
  • Enables real-time feedback collection for instant improvements
  • Customizable chat widget to match website branding
  • Integration capabilities with platforms like Facebook Messenger
  • Positive user reviews highlight functionality and responsiveness

Cons

  • No detailed user reviews are provided indicating challenges or limitations
  • Potential over-reliance on chat features might overshadow other support channels

Top Helpful Reviews

James28891

May 22, 2025  on Wix

Seems to work well. Too early to give review, but it keeps asking!

Maconsultoriacambio

May 12, 2025  on Wix

Ótimo aplicativo!Até o momento esta me atendendo!

Tubelsonglin

May 12, 2025  on Wix

Good AppI like it, it works very well

Saffyamaahd

May 01, 2025  on Wix

absolutely amazingstaff is nice and the product such as chat works well FAQ just for you gal ;)

Mahoganylash

May 01, 2025  on Wix

won't stop loadingI cant even put a name or password because it won't stop re loading back to back

Kavaskiervin

Apr 17, 2025  on Wix

Fun, Fantastic, UsefulChatway has significantly enhanced my website’s engagement with its seamless integration of live chat, email, and social media messaging platforms. The helpdesk feature has been an invaluable resource, streamlining customer support and improving...

Levyehudapurim

Apr 08, 2025  on Wix

פשוט מטורף חובה לנסות מי שלא ניסה לא תתחרטו החוויה מטורפת והעזרה בכלל שרות מטורף עוזרים מהר ונוח מאוד לשימוש פשוט חובה לנסות יש עוד הרבה דברים מי שלא מנסה רק מפסיד

Jodiemarkuk

Apr 08, 2025  on Wix

Great chat app - exactly what I needed!Tried the app and it works great - still on my website now. I did need some assistance from their helpdesk. They were very fast to reply and super helpful....

Omgfoamparties

Mar 24, 2025  on Wix

Highly recommended! Amazing experience with the live chat services. Highly recommended!

Mediadesignstudios

Mar 18, 2025  on Wix

Great App I really enjoy this app! The live chat and widgets are a perfect fit for my website. Thank you so much!

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