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Live Chat & WhatsApp Chatway logo

Live Chat & WhatsApp Chatway

Develop by Poptin LTD

$9

/ Month
Free plan available

"Enhance support with live chat, FAQ, and canned responses for efficiency."

Live chat widget
Canned responses
Proactive support

About Live Chat & WhatsApp Chatway

Categories

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Description

Live chat app & WhatsApp support for customers

  • Show FAQ in your live chat widget & use canned responses saved replies to answer commonly asked questions. Live chat with your customers and provide live chat support. Address customer concerns in real-time with friendly support chat
  • Live chat conversations can be assigned to support agents. Escalate to more experienced helpdesk reps when necessary through live chat
  • Mobile apps for iOS and Android are available allowing you to live chat with your websites visitors anytime and anywhere
  • Add chat buttons like WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, and even create your own custom chat buttons
Live chat with your customers, address their concerns, provide swift live chat customer support, get more sales using live chat.

Provide customer support & offer personalized recommendations, coupons & discounts that enrich their experience. Collaborate with your team to provide exceptional customer service over an intuitive live chat app.

Add chat buttons like WhatsApp, Facebook Messenger, Instagram DM, SMS, phone, Telegram, Line, or custom chat buttons.

As visitors interact through live chat, they might have suggestions or encounter issues. Through the live chat widget, they can voice thoughts immediately, allowing you to make instant improvements.
Customize the support chat widget, change the logo, color, chat button size, etc. Our live chat app lets you integrate with Facebook Messenger, resolve tickets, configure availability, etc.

Chatway's live chat box feature has become an indispensable tool for website owners. It enables real-time website chat assistance, personalized, efficient collaboration, visitor insights & trust-building, all contributing to enhanced customer satisfaction & business success engagement.

Chatway also offers Android & iOS mobile apps.

Pros

  • Enhances support efficiency with live chat, FAQ, and canned responses
  • Allows assignment and escalation of chat conversations to support agents
  • Mobile apps available for iOS and Android facilitate chat on-the-go
  • Provides chat conversation history for context and improved responses
  • Easy content and file sharing for enriched customer support
  • Helps in driving leads and sales with personalized recommendations, and offers
  • Enables real-time feedback collection for instant improvements
  • Customizable chat widget to match website branding
  • Integration capabilities with platforms like Facebook Messenger
  • Positive user reviews highlight functionality and responsiveness

Cons

  • No detailed user reviews are provided indicating challenges or limitations
  • Potential over-reliance on chat features might overshadow other support channels

Top Helpful Reviews

Rakesh303

Oct 15, 2025  on Wix

I love it! Its fantastic! Whatsapp!!Great customer service team, very helpful at pretty much all hours. Regular new features added based on user feedback.

Dianlening

Oct 12, 2025  on Wix

sangat sukasanagt baik dan sangat membantu

Purplecraftingmemo

Oct 05, 2025  on Wix

So many spamswhile this app works well, as soon as I downloaded this app I kept getting spam emails regarding managing the website, then some things not working well and people offering to help me.I'll...

Juanitafltchr

Sep 29, 2025  on Wix

Works great, would download again!This is a great product! It responds quickly and allows my customers to get fast answers from me. It’s easy to use, and I feel like I’m providing even better support to my customers.

Tutoringbyalejandro

Sep 29, 2025  on Wix

Love its Integration I have been enjoying the practicality of this app and its integration with whatsapp and other platforms. It makes it so much easier to keep track of my leads and better converse with...

Eeramdesign

Sep 24, 2025  on Wix

Best there is!!Setup was simple, the interface is user-friendly, and it integrates seamlessly with WhatsApp. My clients can reach me instantly, which is a great customer experience. Highly recommended for any business that wants a...

Ezcocrafts

Sep 21, 2025  on Wix

Easy to use and does its job.Great customizations, easy to set up and useful tools even with the free version. Help desk was very welcoming :)

Mecaredinfo

Sep 14, 2025  on Wix

Very useful live chatI just downloaded it and everything Is working fine in the live chat

Nigeljohnson101

Sep 10, 2025  on Wix

Nice and clean appNice looking app, integrated really well into Wix's platform. I had a minor issue setting up (caused by me!) and support were extremely responsive and sorted things out in no time at all. Superb!

James90915

Sep 03, 2025  on Wix

Works Perfect and ZERO bugsI'm super impressed with the whole platform. This is going to be a major help with my sales. It's nice to have something that just works and has pretty much all the functions...

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