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Live Chat & WhatsApp Chatway logo

Live Chat & WhatsApp Chatway

Develop by Poptin LTD

$9

/ Month
Free plan available

"Enhance support with live chat, FAQ, and canned responses for efficiency."

Live chat widget
Canned responses
Proactive support

About Live Chat & WhatsApp Chatway

Categories

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Description

Live chat app & WhatsApp support for customers

  • Show FAQ in your live chat widget & use canned responses saved replies to answer commonly asked questions. Live chat with your customers and provide live chat support. Address customer concerns in real-time with friendly support chat
  • Live chat conversations can be assigned to support agents. Escalate to more experienced helpdesk reps when necessary through live chat
  • Mobile apps for iOS and Android are available allowing you to live chat with your websites visitors anytime and anywhere
  • Add chat buttons like WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, and even create your own custom chat buttons
Live chat with your customers, address their concerns, provide swift live chat customer support, get more sales using live chat.

Provide customer support & offer personalized recommendations, coupons & discounts that enrich their experience. Collaborate with your team to provide exceptional customer service over an intuitive live chat app.

Add chat buttons like WhatsApp, Facebook Messenger, Instagram DM, SMS, phone, Telegram, Line, or custom chat buttons.

As visitors interact through live chat, they might have suggestions or encounter issues. Through the live chat widget, they can voice thoughts immediately, allowing you to make instant improvements.
Customize the support chat widget, change the logo, color, chat button size, etc. Our live chat app lets you integrate with Facebook Messenger, resolve tickets, configure availability, etc.

Chatway's live chat box feature has become an indispensable tool for website owners. It enables real-time website chat assistance, personalized, efficient collaboration, visitor insights & trust-building, all contributing to enhanced customer satisfaction & business success engagement.

Chatway also offers Android & iOS mobile apps.

Pros

  • Enhances support efficiency with live chat, FAQ, and canned responses
  • Allows assignment and escalation of chat conversations to support agents
  • Mobile apps available for iOS and Android facilitate chat on-the-go
  • Provides chat conversation history for context and improved responses
  • Easy content and file sharing for enriched customer support
  • Helps in driving leads and sales with personalized recommendations, and offers
  • Enables real-time feedback collection for instant improvements
  • Customizable chat widget to match website branding
  • Integration capabilities with platforms like Facebook Messenger
  • Positive user reviews highlight functionality and responsiveness

Cons

  • No detailed user reviews are provided indicating challenges or limitations
  • Potential over-reliance on chat features might overshadow other support channels

Top Helpful Reviews

Kyle1633

Nov 04, 2025  on Wix

Great Addition to my WebsiteJust added the Chatway app to my website and so far it works fantastic! The online support team has been outstanding with answering any questions. Having a full FAQs tab to assist...

Vmt8301

Nov 03, 2025  on Wix

Amazing support team and simple setup! 💬✨I’ve been testing Chatway for my restaurant website, and it’s been amazing so far! 💬✨ The setup was super easy, the interface is clean, and even the free plan has everything I need. The support...

Wiesepieter

Nov 02, 2025  on Wix

This application is amazing.Since installing this application on our website, we have been able to communicate instantly and effectively with new potential clients for our business.

Benjaminburg

Oct 29, 2025  on Wix

It worksGreat little CTA button, love the customization.

Info673604

Oct 26, 2025  on Wix

Chatway is the best for our purposesThank you for creating such a wonderful application! For our non-profit it's the best choice. It is convenient, smooth and easy to use.

Tome81447

Oct 26, 2025  on Wix

truly user friendlyApp is very useful and smooth.

Casabalam502

Oct 22, 2025  on Wix

Its amazingWe just launched our website, and its fantastic for communicating with our clients realtime, the team from help desk its been very helpful, thank you Marvin!!!

Rakesh303

Oct 15, 2025  on Wix

I love it! Its fantastic! Whatsapp!!Great customer service team, very helpful at pretty much all hours. Regular new features added based on user feedback.

Dianlening

Oct 12, 2025  on Wix

sangat sukasanagt baik dan sangat membantu

Purplecraftingmemo

Oct 05, 2025  on Wix

So many spamswhile this app works well, as soon as I downloaded this app I kept getting spam emails regarding managing the website, then some things not working well and people offering to help me.I'll...

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