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Customer reviews: Live Chat & WhatsApp Chatway

Develop by Poptin LTD

Reviews (254)

Overall rating
5

What Merchants Think

Overall, merchants find "Live Chat & WhatsApp Chatway" to be a highly beneficial tool for integrating live chat functionalities on their websites. Many users commend its ease of use and quick message delivery, while others appreciate the strong support from the development team. However, there are some concerns about the initial setup process and notification delays.

Key Strengths

  • Fast and seamless message delivery
  • Easy integration with existing platforms
  • Excellent customer support and FAQs
  • User-friendly interface
  • No bugs and well-maintained app

Common Concerns

  • Clunky and challenging setup process for some users
  • Occasional notification delays
  • Some users experience issues with client message reception

Final Thoughts

"Live Chat & WhatsApp Chatway" is largely well-received for its efficient and user-friendly features, which provide a significant boost to customer service operations. While most users are satisfied with its performance, a few have highlighted areas for improvement, such as the setup experience and notification handling. Overall, it remains a popular choice among merchants seeking a reliable live chat solution.

Rakesh303

Oct 15, 2025  on Wix

I love it! Its fantastic! Whatsapp!!Great customer service team, very helpful at pretty much all hours. Regular new features added based on user feedback.

Dianlening

Oct 12, 2025  on Wix

sangat sukasanagt baik dan sangat membantu

Purplecraftingmemo

Oct 05, 2025  on Wix

So many spamswhile this app works well, as soon as I downloaded this app I kept getting spam emails regarding managing the website, then some things not working well and people offering to help me.I'll...

Juanitafltchr

Sep 29, 2025  on Wix

Works great, would download again!This is a great product! It responds quickly and allows my customers to get fast answers from me. It’s easy to use, and I feel like I’m providing even better support to my customers.

Tutoringbyalejandro

Sep 29, 2025  on Wix

Love its Integration I have been enjoying the practicality of this app and its integration with whatsapp and other platforms. It makes it so much easier to keep track of my leads and better converse with...

Eeramdesign

Sep 24, 2025  on Wix

Best there is!!Setup was simple, the interface is user-friendly, and it integrates seamlessly with WhatsApp. My clients can reach me instantly, which is a great customer experience. Highly recommended for any business that wants a...

Ezcocrafts

Sep 21, 2025  on Wix

Easy to use and does its job.Great customizations, easy to set up and useful tools even with the free version. Help desk was very welcoming :)

Mecaredinfo

Sep 14, 2025  on Wix

Very useful live chatI just downloaded it and everything Is working fine in the live chat

Nigeljohnson101

Sep 10, 2025  on Wix

Nice and clean appNice looking app, integrated really well into Wix's platform. I had a minor issue setting up (caused by me!) and support were extremely responsive and sorted things out in no time at all. Superb!

James90915

Sep 03, 2025  on Wix

Works Perfect and ZERO bugsI'm super impressed with the whole platform. This is going to be a major help with my sales. It's nice to have something that just works and has pretty much all the functions...

Jdg9s7bfkh

Aug 11, 2025  on Wix

AwesomeThe best app every for answering customers concerns.

Kirksepromo

Jul 31, 2025  on Wix

Love this , big help Easy to use

Trustinyourserlf

Jul 17, 2025  on Wix

So far so good!I am still in the pre-launch stage of my website and have been looking for a live chat app to use. I tried a couple of different apps before coming across Chatway and...

M44087

Jul 10, 2025  on Wix

Grest!Helpdesk, Karina Dramova was wonderful, very helpful, very friendly and perfect to deal with. 10 out of 10

Cronoselysium

Jul 08, 2025  on Wix

Very elegant looking appGreat looking app, very similar to Intercom but missing some features. Good helpdesk. Looking forward to seeing it progress.

Valentinremizov

Jul 07, 2025  on Wix

I like to work with Chatway. Live chat and WhatsApp in one app is a decision that fits my business needs.

Numless000

Jul 07, 2025  on Wix

Best app for LiveSupport.Good support, Good features, Modern design, Many features with free plan Its great application for supporting customers/client.

Edypassos2008

Jun 26, 2025  on Wix

testefoi fácil configurar, funcionou bem

Info3333850

Jun 24, 2025  on Wix

I absolutely love this app!This app is easy to connect, works very well because you have an app that you can connect to and get notified when your clients contact you. Would definitely recommend it

Justchocyeg

Jun 12, 2025  on Wix

App has been great addition to my website!It's been great so far, Helpdesk seems like it'd be helpful if I need it. I'm currently on the trial version, so once it goes to the free app I'll see if I...

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