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Customer reviews: Live Chat & WhatsApp Chatway

Develop by Poptin LTD

Reviews (267)

Overall rating
5

What Merchants Think

Overall, merchants find "Live Chat & WhatsApp Chatway" to be a highly beneficial tool for integrating live chat functionalities on their websites. Many users commend its ease of use and quick message delivery, while others appreciate the strong support from the development team. However, there are some concerns about the initial setup process and notification delays.

Key Strengths

  • Fast and seamless message delivery
  • Easy integration with existing platforms
  • Excellent customer support and FAQs
  • User-friendly interface
  • No bugs and well-maintained app

Common Concerns

  • Clunky and challenging setup process for some users
  • Occasional notification delays
  • Some users experience issues with client message reception

Final Thoughts

"Live Chat & WhatsApp Chatway" is largely well-received for its efficient and user-friendly features, which provide a significant boost to customer service operations. While most users are satisfied with its performance, a few have highlighted areas for improvement, such as the setup experience and notification handling. Overall, it remains a popular choice among merchants seeking a reliable live chat solution.

Mrjohnwilson2

Nov 23, 2025  on Wix

Super Convenient.Really handy when your customers can easily contact you through a number of platforms that suit them. Having lots of options, most people will use at least one of the more popular...

Yk-publicity

Nov 22, 2025  on Wix

Weird and annoyingEvery time I make updates to the FAQ section, save and publish it, some of the old content still appears.

Sakuranurusept08

Nov 17, 2025  on Wix

5/5It helps a lot to my website

Serocomputer

Nov 08, 2025  on Wix

Make Communication BetterThis app is really useful to make communication better and optional.

Kyle1633

Nov 04, 2025  on Wix

Great Addition to my WebsiteJust added the Chatway app to my website and so far it works fantastic! The online support team has been outstanding with answering any questions. Having a full FAQs tab to assist...

Vmt8301

Nov 03, 2025  on Wix

Amazing support team and simple setup! 💬✨I’ve been testing Chatway for my restaurant website, and it’s been amazing so far! 💬✨ The setup was super easy, the interface is clean, and even the free plan has everything I need. The support...

Wiesepieter

Nov 02, 2025  on Wix

This application is amazing.Since installing this application on our website, we have been able to communicate instantly and effectively with new potential clients for our business.

Benjaminburg

Oct 29, 2025  on Wix

It worksGreat little CTA button, love the customization.

Info673604

Oct 26, 2025  on Wix

Chatway is the best for our purposesThank you for creating such a wonderful application! For our non-profit it's the best choice. It is convenient, smooth and easy to use.

Tome81447

Oct 26, 2025  on Wix

truly user friendlyApp is very useful and smooth.

Casabalam502

Oct 22, 2025  on Wix

Its amazingWe just launched our website, and its fantastic for communicating with our clients realtime, the team from help desk its been very helpful, thank you Marvin!!!

Rakesh303

Oct 15, 2025  on Wix

I love it! Its fantastic! Whatsapp!!Great customer service team, very helpful at pretty much all hours. Regular new features added based on user feedback.

Dianlening

Oct 12, 2025  on Wix

sangat sukasanagt baik dan sangat membantu

Purplecraftingmemo

Oct 05, 2025  on Wix

So many spamswhile this app works well, as soon as I downloaded this app I kept getting spam emails regarding managing the website, then some things not working well and people offering to help me.I'll...

Juanitafltchr

Sep 29, 2025  on Wix

Works great, would download again!This is a great product! It responds quickly and allows my customers to get fast answers from me. It’s easy to use, and I feel like I’m providing even better support to my customers.

Tutoringbyalejandro

Sep 29, 2025  on Wix

Love its Integration I have been enjoying the practicality of this app and its integration with whatsapp and other platforms. It makes it so much easier to keep track of my leads and better converse with...

Eeramdesign

Sep 24, 2025  on Wix

Best there is!!Setup was simple, the interface is user-friendly, and it integrates seamlessly with WhatsApp. My clients can reach me instantly, which is a great customer experience. Highly recommended for any business that wants a...

Ezcocrafts

Sep 21, 2025  on Wix

Easy to use and does its job.Great customizations, easy to set up and useful tools even with the free version. Help desk was very welcoming :)

Mecaredinfo

Sep 14, 2025  on Wix

Very useful live chatI just downloaded it and everything Is working fine in the live chat

Nigeljohnson101

Sep 10, 2025  on Wix

Nice and clean appNice looking app, integrated really well into Wix's platform. I had a minor issue setting up (caused by me!) and support were extremely responsive and sorted things out in no time at all. Superb!

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