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Customer reviews: Live Chat & WhatsApp Chatway

Develop by Poptin LTD

Reviews (236)

Overall rating
5

What Merchants Think

Overall, merchants find "Live Chat & WhatsApp Chatway" to be a highly beneficial tool for integrating live chat functionalities on their websites. Many users commend its ease of use and quick message delivery, while others appreciate the strong support from the development team. However, there are some concerns about the initial setup process and notification delays.

Key Strengths

  • Fast and seamless message delivery
  • Easy integration with existing platforms
  • Excellent customer support and FAQs
  • User-friendly interface
  • No bugs and well-maintained app

Common Concerns

  • Clunky and challenging setup process for some users
  • Occasional notification delays
  • Some users experience issues with client message reception

Final Thoughts

"Live Chat & WhatsApp Chatway" is largely well-received for its efficient and user-friendly features, which provide a significant boost to customer service operations. While most users are satisfied with its performance, a few have highlighted areas for improvement, such as the setup experience and notification handling. Overall, it remains a popular choice among merchants seeking a reliable live chat solution.

M44087

Jul 10, 2025  on Wix

Grest!Helpdesk, Karina Dramova was wonderful, very helpful, very friendly and perfect to deal with. 10 out of 10

Cronoselysium

Jul 08, 2025  on Wix

Very elegant looking appGreat looking app, very similar to Intercom but missing some features. Good helpdesk. Looking forward to seeing it progress.

Valentinremizov

Jul 07, 2025  on Wix

I like to work with Chatway. Live chat and WhatsApp in one app is a decision that fits my business needs.

Numless000

Jul 07, 2025  on Wix

Best app for LiveSupport.Good support, Good features, Modern design, Many features with free plan Its great application for supporting customers/client.

Edypassos2008

Jun 26, 2025  on Wix

testefoi fácil configurar, funcionou bem

Info3333850

Jun 24, 2025  on Wix

I absolutely love this app!This app is easy to connect, works very well because you have an app that you can connect to and get notified when your clients contact you. Would definitely recommend it

Justchocyeg

Jun 12, 2025  on Wix

App has been great addition to my website!It's been great so far, Helpdesk seems like it'd be helpful if I need it. I'm currently on the trial version, so once it goes to the free app I'll see if I...

Navintoursznz

May 29, 2025  on Wix

Exceptional Live Chat Experience with ChatwayI’ve been using Chatway on my website www.navintours.com, and it has truly transformed our customer engagement. The real-time chat feature enables instant support, allowing us to answer queries quickly and boost customer satisfaction....

Rcooper364

May 25, 2025  on Wix

It works great!!I used this for a school project and found that it worked really well and was easy to use when friends tested it. Would recommend this.

James28891

May 22, 2025  on Wix

Seems to work well. Too early to give review, but it keeps asking!

Maconsultoriacambio

May 12, 2025  on Wix

Ótimo aplicativo!Até o momento esta me atendendo!

Tubelsonglin

May 12, 2025  on Wix

Good AppI like it, it works very well

Saffyamaahd

May 01, 2025  on Wix

absolutely amazingstaff is nice and the product such as chat works well FAQ just for you gal ;)

Mahoganylash

May 01, 2025  on Wix

won't stop loadingI cant even put a name or password because it won't stop re loading back to back

Kavaskiervin

Apr 17, 2025  on Wix

Fun, Fantastic, UsefulChatway has significantly enhanced my website’s engagement with its seamless integration of live chat, email, and social media messaging platforms. The helpdesk feature has been an invaluable resource, streamlining customer support and improving...

Levyehudapurim

Apr 08, 2025  on Wix

פשוט מטורף חובה לנסות מי שלא ניסה לא תתחרטו החוויה מטורפת והעזרה בכלל שרות מטורף עוזרים מהר ונוח מאוד לשימוש פשוט חובה לנסות יש עוד הרבה דברים מי שלא מנסה רק מפסיד

Jodiemarkuk

Apr 08, 2025  on Wix

Great chat app - exactly what I needed!Tried the app and it works great - still on my website now. I did need some assistance from their helpdesk. They were very fast to reply and super helpful....

Omgfoamparties

Mar 24, 2025  on Wix

Highly recommended! Amazing experience with the live chat services. Highly recommended!

Mediadesignstudios

Mar 18, 2025  on Wix

Great App I really enjoy this app! The live chat and widgets are a perfect fit for my website. Thank you so much!

Axxa16005

Mar 10, 2025  on Wix

https://go.chatway.app/conversations/40f0625f-bd0d-46aa-91b9-09f48f469a4a

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