Klaviyo vs Gorgias: Best Chat & Helpdesk Apps Comparison

Name: Gorgias: AI, Helpdesk &amp; Chat
Brand: Shopify

Klaviyo Reviews

Build 5-star experiences for your customers.

Klaviyo Reviews

Build 5-star experiences for your customers.

Gorgias: AI, Helpdesk & Chat

Support made simple and scalable.

Overview

What is Klaviyo Reviews?

Klaviyo Reviews is part of the Klaviyo marketing platform, offering review collection alongside email and SMS marketing tools.

Key Strengths:

Seamless integration with Klaviyo's marketing suite
Customizable review request emails
Advanced segmentation for review campaigns

What is Gorgias: AI, Helpdesk & Chat?

Gorgias is a helpdesk and live chat app designed for eCommerce stores, offering seamless integration with Shopify. It centralizes customer inquiries from email, chat, and social media into one dashboard.

Key Strengths:

Automated responses and macros for efficiency
Multi-channel support (email, chat, social media)
Deep Shopify integration for order lookups

Rating

178 Reviews

607 Reviews

7.9

Pricing

Install App More info

Features

Collect reviews
Import reviews
Display options
Review migration
Automate review requests
Showcase top reviews
Build segments
Reward reviewers

Ai-powered responses
Order management
24/7 support
Unified inbox
Revenue statistics

Screenshots

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Pros

Consolidates all product review data in one platform, making it easier to manage
Ensures review requests are on brand, on time, and not sent multiple times to the same user
Automates review requests through both email and SMS, saving time and reducing manual tasks
Allows showcasing of top reviews in emails and on the website, which can enhance credibility and sales
Enables segmentation based on star rating and custom questions, allowing for targeted marketing strategies
Offers rewards for reviewers with unique coupons, which can increase engagement and incentives for leaving reviews
Supports importing of previous product reviews, ensuring continuity and comprehensiveness in review data
Offers diverse display options such as all reviews page, carousels, filtering, media galleries, and more, providing customizable ways to present reviews
Facilitates multiple ways to collect reviews including automations, email requests, forms, and SMS requests, making it flexible for different business needs

Combines all support channels into one inbox, making support management easier
Integrates with over 100 apps, offering extensive functionality
Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
AI-powered ticket management allows for fast response times
Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
Offers 24/7 support through a Help Center, chat, and website campaigns
Highly praised customer service and support team responsiveness
Stable and flexible platform, beneficial for scaling support teams

Cons

No mention of multi-language support, which could be a limitation for global businesses
Initial setup and integration might be complex and require technical know-how
Heavy reliance on existing templates and automation rules might limit customization options for some users
The app may have a learning curve for new users who are not familiar with Klaviyo’s platform

Issues with the phone app functionality, including lack of notifications and unresolved bugs
Some users reported poor customer support experiences
Inconsistent support quality, although some negative experiences were later addressed satisfactorily
Long-standing users expressing dissatisfaction, indicating potential degradation in service over time

Launched

Jun 08, 2022

Feb 28, 2017

Developer

Built by Shopify

Apps:

21078

Average Rating:

2.4

Reviews:

807,804

Built by Shopify

Apps:

21078

Average Rating:

2.4

Reviews:

807,804

Make Your Choice

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