Taranker.Com Logo
  1. Home
  2. Bigcommerce
  3. Gorgias vs Shoply AI: Best Chat Solutions for BigCommerce
Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Shoply AI Chatbot via ChatGPT logo

Shoply AI Chatbot via ChatGPT

24/7 personalized shopping guide for your customers

Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Shoply AI Chatbot via ChatGPT logo

Shoply AI Chatbot via ChatGPT

24/7 personalized shopping guide for your customers

Overview

Overview

What is Gorgias: Helpdesk, Chat & FAQ?

Gorgias is a helpdesk and live chat app designed for eCommerce stores, offering seamless integration with Shopify. It centralizes customer inquiries from email, chat, and social media into one dashboard.

Key Strengths:

  • Automated responses and macros for efficiency
  • Multi-channel support (email, chat, social media)
  • Deep Shopify integration for order lookups

What is Shoply AI Chatbot via ChatGPT?

Shoply AI is a ChatGPT-powered chatbot for Shopify stores, providing conversational commerce, order tracking, and automated customer engagement.

Key Strengths:

  • Powered by ChatGPT for natural interactions
  • Multi-language support
  • Easy setup and customization

Rating

Rating

717 Reviews
6.6
29 Reviews
9.1

Pricing

Pricing

  • $10-$900 / Month
  • 7 Days Free Trial
Install App More info
  • $29.99-$499.99 / Month
  • Free Plan Available
  • 14 Days Free Trial
Install App More info

Features

Features

  • Ai-powered responses
  • Order management
  • 24/7 support
  • Unified inbox
  • Revenue statistics
  • Personalized product suggestions
  • Natural language searches
  • Instant ai-powered support
  • Comprehensive product recommendations

Screenshots

Screenshots

Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot
Shoply AI Chatbot via ChatGPT screenshot Shoply AI Chatbot via ChatGPT screenshot Shoply AI Chatbot via ChatGPT screenshot Shoply AI Chatbot via ChatGPT screenshot
+ 2 more
Shoply AI Chatbot via ChatGPT screenshot Shoply AI Chatbot via ChatGPT screenshot

Send this compare to my inbox

By proceeding, you agree to our Terms Of Conditions and Privacy Policy.
Your request is being processed and will be delivered shortly. If you do not receive an email from Taranker within the next 5 minutes, please check your spam folder and mark it as "Not Spam" to ensure future emails reach your inbox.

Pros

Pros

  • Combines all support channels into one inbox, making support management easier
  • Integrates with over 100 apps, offering extensive functionality
  • Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
  • AI-powered ticket management allows for fast response times
  • Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
  • Offers 24/7 support through a Help Center, chat, and website campaigns
  • Highly praised customer service and support team responsiveness
  • Stable and flexible platform, beneficial for scaling support teams
  • Provides 24/7 personalized shopping support to customers
  • Offers expert advice by recommending products based on customer preferences like skill level, height, and gender
  • Manages general customer service inquiries, enhancing user experience
  • Delivers natural language searches for an intuitive shopping experience
  • Improves sales with accurate and comprehensive product recommendations
  • Provides instant answers to common customer inquiries through AI-powered chat support

Cons

Cons

  • Issues with the phone app functionality, including lack of notifications and unresolved bugs
  • Some users reported poor customer support experiences
  • Inconsistent support quality, although some negative experiences were later addressed satisfactorily
  • Long-standing users expressing dissatisfaction, indicating potential degradation in service over time
  • Potential dependency on AI limitations, which may lead to incorrect recommendations or responses if the AI misinterprets user inputs
  • Limited ability to handle complex customer service issues that require human intervention
  • E-commerce stores need to integrate and maintain the app, which could require additional resources

Categories

Categories

Launched

Launched

Feb 28, 2017
Sep 03, 2024

Developer

Developer

Built by Gorgias Inc.

Apps:

1

Average Rating:

4.2

Reviews:

717

Built by Shoply AI

Apps:

1

Average Rating:

5

Reviews:

29

Make Your Choice

Make Your Choice

Install App More info View alternatives
Install App More info
Scroll to Top