Compare Gorgias: Helpdesk, Chat & FAQ vs NS AI Chatbot, Helpdesk & FAQs

NS AI Chatbot, Helpdesk & FAQs

Improve customer service with Live chat, Messenger & Helpdesk.

NS AI Chatbot, Helpdesk & FAQs

Improve customer service with Live chat, Messenger & Helpdesk.

Rating

714 Reviews

4.8

96 Reviews

7.3

Pricing

Install App More info

Features

Ai-powered responses
Order management
24/7 support
Unified inbox
Revenue statistics

Product recommendations
Mobile app support
Order tracking
Chatbot automation
Real-time visitor tracking
Customer behavior tracking
Customer profiles
Unified inbox
Messenger integration
24/7 customer service
Smart conversation management
Helpdesk widget
Saved responses

Screenshots

Gorgias: Helpdesk, Chat & FAQ screenshot

NS AI Chatbot, Helpdesk & FAQs screenshot

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Pros

Combines all support channels into one inbox, making support management easier
Integrates with over 100 apps, offering extensive functionality
Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
AI-powered ticket management allows for fast response times
Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
Offers 24/7 support through a Help Center, chat, and website campaigns
Highly praised customer service and support team responsiveness
Stable and flexible platform, beneficial for scaling support teams

Centralizes support conversations from different stores and channels into one unified inbox
Provides detailed customer behavior insights and product recommendations to unlock sales from chat interactions
Enables 24/7 proactive customer service through Helpdesk and Chatbot features, improving efficiency
Smart conversation management aids in helping more customers in less time
Intuitive mobile app allows support agents to assist customers from anywhere
Manages and responds to Facebook Messenger and Live Chat messages from a single inbox
Facilitates product recommendations, inventory browsing, and order creation while chatting
Includes features for customer profiles, cart previews, and real-time website visitor tracking
Enhances responsiveness and automates support with chatbot and saved responses

Cons

Issues with the phone app functionality, including lack of notifications and unresolved bugs
Some users reported poor customer support experiences
Inconsistent support quality, although some negative experiences were later addressed satisfactorily
Long-standing users expressing dissatisfaction, indicating potential degradation in service over time

Few user reviews available to gauge broader user experience and potential issues
Dependency on internet connection and mobile device performance for optimal use of mobile app features
Complexity of integrating the app across multiple support channels may require a learning curve

Launched

Mar 12, 2025

Developer

Built by Gorgias Inc.

Apps:

Average Rating:

4.2

Reviews:

714

Built by NestScale

Apps:

Average Rating:

4.9

Reviews:

558

Make Your Choice

Install App More info View alternatives

Compare Gorgias: Helpdesk, Chat & FAQ vs NS AI Chatbot, Helpdesk & FAQs

Gorgias: Helpdesk, Chat & FAQ

NS AI Chatbot, Helpdesk & FAQs

Gorgias: Helpdesk, Chat & FAQ

NS AI Chatbot, Helpdesk & FAQs

Rating

Rating

Pricing

Pricing

Features

Features

Screenshots

Screenshots

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Pros

Pros

Cons

Cons

Categories

Categories

Launched

Launched

Developer

Developer

Built by Gorgias Inc.

Built by NestScale

Make Your Choice

Make Your Choice