Compare Gorgias: Helpdesk, Chat & FAQ vs HeiChat: ChatGPT Sales Chatbot

HeiChat: ChatGPT Sales Chatbot

Advanced AI, reply to customer inquiries within seconds.

HeiChat: ChatGPT Sales Chatbot

Advanced AI, reply to customer inquiries within seconds.

Rating

712 Reviews

3.8

72 Reviews

9.2

Pricing

Try for Free More info

Features

Ai-powered responses
Order management
24/7 support
Unified inbox
Revenue statistics

Multilingual support
Track orders
24/7 support
Trainable ai
Reply within seconds
Convert inquiries
Recommend products
Answer policies

Screenshots

Gorgias: Helpdesk, Chat & FAQ screenshot

HeiChat: ChatGPT Sales Chatbot screenshot

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Pros

Combines all support channels into one inbox, making support management easier
Integrates with over 100 apps, offering extensive functionality
Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
AI-powered ticket management allows for fast response times
Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
Offers 24/7 support through a Help Center, chat, and website campaigns
Highly praised customer service and support team responsiveness
Stable and flexible platform, beneficial for scaling support teams

Advanced AI based on ChatGPT models (GPT-3.5 & GPT-4) and Claude (Claude 3 Opus).
Operates 24/7, ensuring constant customer support availability.
Capable of converting general inquiries into sales effectively.
Helps in checking and responding accurately to 'Where is my order' inquiries.
Can handle many tasks typically performed by human customer service representatives.
Supports answers related to discounts, store policies, and shipping policies.
Allows customization and training of the chatbot using a PDF/TXT based knowledge base.
Real-time awareness of store product listings and delistings.
Supports over 95 languages, including English (EN), Spanish (ES), Chinese (ZH), French (FR), German (DE), Arabic (AR), Japanese (JA), and Russian (RU).

Cons

Issues with the phone app functionality, including lack of notifications and unresolved bugs
Some users reported poor customer support experiences
Inconsistent support quality, although some negative experiences were later addressed satisfactorily
Long-standing users expressing dissatisfaction, indicating potential degradation in service over time

The advanced AI models may require significant computational resources.
Potential initial setup and training of the chatbot might be time-consuming.
May need continuous updates and corrections to maintain accuracy.
Could lead to reduced human customer service roles, impacting jobs.
Effectiveness relies on the quality of the knowledge base provided by the user.
High dependence on accurate and timely data for real-time store product listings.

Launched

Feb 28, 2017

Apr 25, 2023

Developer

Built by Gorgias Inc.

Apps:

Average Rating:

4.2

Reviews:

712

Built by heicarbook

Apps:

Average Rating:

4.7

Reviews:

Make Your Choice

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Compare Gorgias: Helpdesk, Chat & FAQ vs HeiChat: ChatGPT Sales Chatbot

Gorgias: Helpdesk, Chat & FAQ

HeiChat: ChatGPT Sales Chatbot

Gorgias: Helpdesk, Chat & FAQ

HeiChat: ChatGPT Sales Chatbot

Rating

Rating

Pricing

Pricing

Features

Features

Screenshots

Screenshots

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Pros

Pros

Cons

Cons

Categories

Categories

Launched

Launched

Developer

Developer

Built by Gorgias Inc.

Built by heicarbook

Make Your Choice

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