Crisp vs Gorgias: Best Helpdesk & AI Chatbot Comparison

Name: Gorgias: Helpdesk, Chat &amp; FAQ
Brand: Gorgias Inc.

Crisp ‑ Helpdesk & AI Chatbot

Give your customer support experience a human touch

Crisp ‑ Helpdesk & AI Chatbot

Give your customer support experience a human touch

Gorgias is a helpdesk and live chat app designed for eCommerce stores, offering seamless integration with Shopify. It centralizes customer inquiries from email, chat, and social media into one dashboard.

Key Strengths:

Automated responses and macros for efficiency
Multi-channel support (email, chat, social media)
Deep Shopify integration for order lookups

Rating

35 Reviews

9.2

558 Reviews

7.6

Pricing

Install App More info

Features

Quick installation
Faq page builder
Centralize channels
Ai bots handover
Pre-built scenarios

Ai-powered responses
Order management
24/7 support
Unified inbox
Revenue statistics

Screenshots

Crisp ‑ Helpdesk & AI Chatbot screenshot

+ 2 more

Gorgias: Helpdesk, Chat & FAQ screenshot

Your request is being processed and will be delivered shortly. If you do not receive an email from Taranker within the next 5 minutes, please check your spam folder and mark it as "Not Spam" to ensure future emails reach your inbox.

Pros

Centralizes 12 channels such as emails, live chat, Instagram DM, Messenger, and Phone
Easy AI bots to human handover offers the best of both worlds
Dedicated FAQ page builder that combines with chatbots
Chatbot builder with pre-built scenarios to help solve customer problems
Quick installation on Shopify in 30 seconds
Simple to install and use, making it accessible for any team member to respond to customer inquiries
Good interconnection with a wide range of tools

Combines all support channels into one inbox, making support management easier
Integrates with over 100 apps, offering extensive functionality
Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
AI-powered ticket management allows for fast response times
Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
Offers 24/7 support through a Help Center, chat, and website campaigns
Highly praised customer service and support team responsiveness
Stable and flexible platform, beneficial for scaling support teams

Cons

Issues reported with registration process, such as emails being unexpectedly prohibited
Frustration due to lack of response from support via their own chat software

Issues with the phone app functionality, including lack of notifications and unresolved bugs
Some users reported poor customer support experiences
Inconsistent support quality, although some negative experiences were later addressed satisfactorily
Long-standing users expressing dissatisfaction, indicating potential degradation in service over time

Launched

Dec 15, 2022

Feb 28, 2017

Developer

Built by Crisp

Apps:

Average Rating:

4.5

Reviews:

Built by Gorgias Inc.

Apps:

Average Rating:

4.2

Reviews:

558

Make Your Choice

Install App More info

Install App More info View alternatives

Related blog

Top Tools Every Beauty Shopify Merchant Should Try

Crisp vs Gorgias: Best Helpdesk & AI Chatbot Comparison

Crisp ‑ Helpdesk & AI Chatbot

Gorgias: Helpdesk, Chat & FAQ

Crisp ‑ Helpdesk & AI Chatbot

Gorgias: Helpdesk, Chat & FAQ

Overview

Overview