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Chatra — Live Chat & Chatbot logo

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Chatra — Live Chat & Chatbot logo

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Rating

Rating

656 Reviews
9.1
712 Reviews
3.8

Pricing

Pricing

  • $31-$41 / Month
  • Free Plan Available
  • 10 Days Free Trial
Try for Free More info
  • $10-$900 / Month
  • 7 Days Free Trial
Try for Free More info

Features

Features

  • Social media integration
  • Live chat
  • Chatbot automation
  • Real-time visitor tracking
  • Cross-device support
  • Shared inbox
  • Cart saver
  • Targeted chats
  • 24/7 support
  • Ai-powered responses
  • Order management
  • 24/7 support
  • Unified inbox
  • Revenue statistics

Screenshots

Screenshots

Chatra — Live Chat & Chatbot screenshot Chatra — Live Chat & Chatbot screenshot Chatra — Live Chat & Chatbot screenshot Chatra — Live Chat & Chatbot screenshot
+ 1 more
Chatra — Live Chat & Chatbot screenshot
Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot

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Pros

Pros

  • Boosts engagement and drives sales
  • Offers Live Chat, Chatbot, Cart Saver, and Shared Inbox tools
  • Allows cross-selling products to increase average order value
  • Proactively reaches out to customers stuck at checkout
  • Enables sending targeted chats and providing 24/7 automated customer support
  • Connects social and email channels to manage all conversations from one spot
  • Intuitive interface for seamless integration
  • Real-time insights into visitor activity on the website
  • Available on Windows, Mac, Android, and iOS
  • Combines all support channels into one inbox, making support management easier
  • Integrates with over 100 apps, offering extensive functionality
  • Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
  • AI-powered ticket management allows for fast response times
  • Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
  • Offers 24/7 support through a Help Center, chat, and website campaigns
  • Highly praised customer service and support team responsiveness
  • Stable and flexible platform, beneficial for scaling support teams

Cons

Cons

  • Instances of the app suddenly stopping to work after long-term use
  • Customer support perceived as ineffective
  • Potential disruptions could lead to hassle for both users and their customers
  • Issues with the phone app functionality, including lack of notifications and unresolved bugs
  • Some users reported poor customer support experiences
  • Inconsistent support quality, although some negative experiences were later addressed satisfactorily
  • Long-standing users expressing dissatisfaction, indicating potential degradation in service over time

Categories

Categories

Launched

Launched

Oct 28, 2015
Feb 28, 2017

Developer

Developer

Built by Roger Wilco LLC

Apps:

1

Average Rating:

4.8

Reviews:

656

Built by Gorgias Inc.

Apps:

1

Average Rating:

4.2

Reviews:

712

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