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Customer reviews: Sellbrite

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Reviews (74)

Overall rating
4.2

What Merchants Think

"Sellbrite" is generally appreciated by merchants for its multi-channel integration capabilities and the support it provides to streamline inventory management and listings across various platforms. Many users find it easy to use and beneficial for scaling their online sales across platforms like Amazon, eBay, and Etsy. However, some users experience technical difficulties, especially when integrating with BigCommerce, which has led to dissatisfaction among these users.

Key Strengths

  • Excellent multi-channel integration.
  • Responsive and helpful customer support.
  • Easy-to-use interface with a short learning curve.
  • Automatic inventory synchronization across platforms.
  • Capabilities to handle large inventories efficiently.
  • Frequent updates and feature additions.

Common Concerns

  • Issues with BigCommerce integration, leading to sync problems.
  • Limited support for some features like listing creation directly on Amazon and managing eBay Motors.
  • Customer support delays and limited availability, especially during weekends and holidays.
  • Reports of slow system performance at times.
  • Complexities in deleting or updating large catalogs.

Final Thoughts

Overall, "Sellbrite" is well-received for its robust functionalities in managing multi-channel e-commerce operations, with many users finding it integral to their business processes. The responsive customer service and user-friendly interface contribute to its positive reputation. However, there are concerns over technical issues with certain integrations and the timeliness of customer support, which may impact the user experience. For businesses prioritizing integration and efficiency across multiple sales platforms, "Sellbrite" offers valuable tools, though users should be prepared for potential integration challenges with certain platforms.

kju...net

Oct 27, 2014  on Bigcommerce

Just not for me -

Price was high 200.00 a month for me no chat or call feature, Channel Unity was much better for me and only 25.00 a month chat is available for little more from them.

mat...com

Oct 21, 2014  on Bigcommerce

OK. Not great but good. -

I've tried multiple multichannel listing sites. Sellbrite was one of the better ones but still had it's issues. I just feel like for $100/month they need to add a fulfillment component so you can fill orders and print invoices from their site.

Jamie Phipps

Oct 16, 2014  on Bigcommerce

Great for Small Stores But lots of Potential -

Excellent app for the price. Very responsive help and constantly working on improvements. Great deal for most webstores. We use with webgility for shipping and posting to Quickbooks. We have tried several of the larger mainstream multi-channel apps but were extremely disappointed. With Sellbrite we could not find a better priced multi-channel app and using webgility as a companion made it unbeatable for our setup.

sal...com

Sep 26, 2014  on Bigcommerce

Might be perfect for your needs -

10/11/14

Why Sellbrite is Perfect,

Great interface, easy to understand and use.

Super Customer service, very responsive,

Sell on Ebay and Etsy.

And why it is not,

No Ebay Motors, No listing NEW listings on Amazon (you can list against existing Amazon products but not add any products not already offered on Amazon)

No auto Sync. You need to list products as you add them to Big Commerce.

I have been assured there are fixes and updates in progress but it might be a while before they are live.

bri...com

Sep 12, 2014  on Bigcommerce

Better than the rest -

We search for quite some time to find a user friendly marketplace coordination system that would both synchronize across all of our channels and our Big Commerce store, as well as provide an easier way to list and keep track of our products across channels.  We tried and demoed I think most likely every one of the popular ones out there.  SellBrite is bar none head and shoulders above the rest - they've figured out how to make an easy-to-use web-based interface for the integrations, and we are extremely happy with them.   We've been using SellBrite for approximately 6 months, and they continue to add new features and expand into other marketplaces seemingly every few weeks.   If you are hunting for the right marketplace management software, you need to give SellBrite a try. 

Hooman Morvarid

Aug 27, 2014  on Bigcommerce

Great Product & Support -

I have just completed my 14 day trial and so far I am very happy with the product. Just like any other product that handles very technical processes there was a learning curve involved but Sellbrite was wonderful in helping and walking me through it all. Will update in another 30 days with additional comments.

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