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Customer reviews: Sellbrite

Develop by Preferred

Reviews (74)

Overall rating
4.2

What Merchants Think

"Sellbrite" is generally appreciated by merchants for its multi-channel integration capabilities and the support it provides to streamline inventory management and listings across various platforms. Many users find it easy to use and beneficial for scaling their online sales across platforms like Amazon, eBay, and Etsy. However, some users experience technical difficulties, especially when integrating with BigCommerce, which has led to dissatisfaction among these users.

Key Strengths

  • Excellent multi-channel integration.
  • Responsive and helpful customer support.
  • Easy-to-use interface with a short learning curve.
  • Automatic inventory synchronization across platforms.
  • Capabilities to handle large inventories efficiently.
  • Frequent updates and feature additions.

Common Concerns

  • Issues with BigCommerce integration, leading to sync problems.
  • Limited support for some features like listing creation directly on Amazon and managing eBay Motors.
  • Customer support delays and limited availability, especially during weekends and holidays.
  • Reports of slow system performance at times.
  • Complexities in deleting or updating large catalogs.

Final Thoughts

Overall, "Sellbrite" is well-received for its robust functionalities in managing multi-channel e-commerce operations, with many users finding it integral to their business processes. The responsive customer service and user-friendly interface contribute to its positive reputation. However, there are concerns over technical issues with certain integrations and the timeliness of customer support, which may impact the user experience. For businesses prioritizing integration and efficiency across multiple sales platforms, "Sellbrite" offers valuable tools, though users should be prepared for potential integration challenges with certain platforms.

bar...com

Oct 01, 2021  on Bigcommerce

Painfully Slow - This platform would be super great if it were not so PAINFULLY SLOW!

alw...com

Nov 24, 2019  on Bigcommerce

Doesn't sync with Bigcommerce - The app doesn't pull product information, you have to manually import the products and manually update them. Lost over 1k in sales because inventory doesn't sync with Bigcommerce store. Learned the hard way. Not a great solution for me.

ted...com

Mar 28, 2019  on Bigcommerce

Technical support is by chat session ONLY and takes several hours to get reply - I am very interested in the Sellbrite APP for BigCommerce. The setup is complex and confusing to put it mildly. Other reviews are very good so I wanted to give it a try. One area of concern is the technical support on on-boarding assistance. It looks like everything is done through a chat window, however, the only response I get is "we usually get back with you in 30 minutes or less". More often, the response comes in the form of an email that leads to online tutorials. There are several setup fields that do not properly map to Walmart in this instance. Will continue to try the chat sessions, but this has been happening for about 2 weeks or since I installed the APP.

Imaginations Costume & Dance

Apr 19, 2017  on Bigcommerce

Beautiful App - No Features! - I loved this at first, but then I found out that if it isn't in Amazon's catalog already than its pretty much useless. Fashion dance apparel or new costume items can't be linked. On top of it, it can't link product options such as size or color. For that price, I'm not interested.

cth...com

Jan 10, 2015  on Bigcommerce

very buggy, not reliable -

Buggy ebay integration with no support (or planned support) of image watermarks or hit counters.  Broken amazon lister ...needs a working search feature in order to post products to amazon but does not have such. 

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