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Customer reviews: Sellbrite

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Reviews (74)

Overall rating
4.2

What Merchants Think

"Sellbrite" is generally appreciated by merchants for its multi-channel integration capabilities and the support it provides to streamline inventory management and listings across various platforms. Many users find it easy to use and beneficial for scaling their online sales across platforms like Amazon, eBay, and Etsy. However, some users experience technical difficulties, especially when integrating with BigCommerce, which has led to dissatisfaction among these users.

Key Strengths

  • Excellent multi-channel integration.
  • Responsive and helpful customer support.
  • Easy-to-use interface with a short learning curve.
  • Automatic inventory synchronization across platforms.
  • Capabilities to handle large inventories efficiently.
  • Frequent updates and feature additions.

Common Concerns

  • Issues with BigCommerce integration, leading to sync problems.
  • Limited support for some features like listing creation directly on Amazon and managing eBay Motors.
  • Customer support delays and limited availability, especially during weekends and holidays.
  • Reports of slow system performance at times.
  • Complexities in deleting or updating large catalogs.

Final Thoughts

Overall, "Sellbrite" is well-received for its robust functionalities in managing multi-channel e-commerce operations, with many users finding it integral to their business processes. The responsive customer service and user-friendly interface contribute to its positive reputation. However, there are concerns over technical issues with certain integrations and the timeliness of customer support, which may impact the user experience. For businesses prioritizing integration and efficiency across multiple sales platforms, "Sellbrite" offers valuable tools, though users should be prepared for potential integration challenges with certain platforms.

sor...com

May 19, 2021  on Bigcommerce

It works for me. - In overall, I had good experience with Sellbrite. Of course, as with any softwares or apps there are some advantages and disadvantages. Advantages: fantastic customer support (which is very important for me as I'm not good enough in techs), easy and fast to navigate, sync products and channels ( if it was easy for me it will be easy for everyone), relatively good price. Disadvantages: some limitations for the UK sellers(I want to get all benefits of the software if I charged same fees as US sellers), none of the courier companies I use supported by Sellbrite. To conclude, Sellbrite is a great software but fees for UK customers MUST be lower than for US due to some limitations .

sal...com

Dec 04, 2015  on Bigcommerce

Excellent Multi-Channel Management -

This is the first multi-channel automated system we have used and it is awesome! It is extremely simple to use and maintain inventory across all of our sales channels. Their support personnel are among the best that we have encountered.

Pros:

  • Inventory levels are simultaneously updated automatically across all channels when changed (sold, edited, etc.) in one channel
  • Easy manual import/export of Excel inventory sheets (perfect for dropshippers that utilize a data feed)
  • Extremely simple user-interface 
  • Upload products into Sellbrite right from current listings (so you don't need to create new products in Sellbrite!)
  • Extremely fast and friendly support
  • News is posted about potential sync issues due to channel issues and when the issues are resolved

Cons:

  • Cannot create products in Sellbrite and import to eBay Motors (you can create the product in eBay Motors and upload into Sellbrite)
  • Not many sales/inventory reports

sal...com

Sep 26, 2014  on Bigcommerce

Might be perfect for your needs -

10/11/14

Why Sellbrite is Perfect,

Great interface, easy to understand and use.

Super Customer service, very responsive,

Sell on Ebay and Etsy.

And why it is not,

No Ebay Motors, No listing NEW listings on Amazon (you can list against existing Amazon products but not add any products not already offered on Amazon)

No auto Sync. You need to list products as you add them to Big Commerce.

I have been assured there are fixes and updates in progress but it might be a while before they are live.

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