Terrible Service & Overpriced - I had this app installed and was unaware that listings I already have in Amazon count towards my subscription with Sellbrite. They upgraded my account twice based on sales I made which had nothing to do with Sellbrite. Even my normal orders within BigCommerce count towards upgrading my subscription with sellbrite.

Broken Data, doesn't work - Mis-advertised. Amazon listing is NOT supported, dashboards for sales not in sync with bigcommerce.This is a mess - save your time.

This app has a major problem or two and no body is addressing them - This App is great! but it could be awesome! If only they would listen to their customers.Pictures! Pictures Pictures If you have an online business you know that pictures sell goods and big commerce is well set up for this lots of pictures with descriptions, only problem is Sellbirte does not take picture descriptions or labels so having loaded pictures onto Sellbrite you then have to go onto your online store and go through in my case 455 items and add subscriptions as I have 2 online stores I then have to go into the second store and do another 455 items WHY? But then the big problem comes in because if you change anything on a listing and publish it to the store It uploads the pictures again thus removing the descriptions on the pictures. why?While still talking about pictures when Sellbrite sends the pictures to Ebay and Etsy it shuffles them and you end up as the back of the box as your thumb nail, non of the other software I used had this problem, so once again go on two sites and trawl through 455 listings and reorganize the listing Why?Next. I have listed unto ebay with many types of software and only ever had one or two items that will not upload on Sellbirte i would say 45% of the items will not upload, and the biggest problem "This items needs a condition" that's the problem not every item sends the condition so although you have the condition on the item sellbrite does not send it, Why? what harm would it do to send the condition on every listing? but this is the annoying bit in the listing there is a check box to add condition but its greyed out in other words the option to pick it is disabled why?Why can you only pick one category on some listings when they post?when you update an item it posts automatically to the etsy and ebay but you have to go through multiple stages to update your stores WHY?Customer service the 8 or 9 people this Multi million Dollar company hire are great! what is not great is the way you contact them!Is says chat it is not chat its messaging so you wait 2 hours for someone to answer a request with a question that when you see it you post a reply back and it can take 10 to 120 minutes for the next reply WHY? use chat with a queuing system like the other companies with substandard customer service use or do the same as big commerce and hire some phone staff.at the same time we are in a global online marketing industry that's 7 days a week 24 hours a day and holidays Sellbrite customer service Monday to Friday 9 to 7pm closed weekends and holidays WHY?They Closed on Black Friday the busiest time of the year for online sales and for the entire weekend WHY? oh WHY? oh WHY? Its a Joke.And WHY on the Dashboard does it not include things like number of product lines active, total amount of Inventory, and total wholesale and Retail costs for inventory held. Why? and whey does the inventory information give you different information for your online stores compared with ebay and Etsy WhyWith such a great product I feel its only a matter of time until someone comes up with a similar product with all these corrections and then that will be the end of Sellbrite that over the time i have been on it has never improved,PS Sellbite has my Number and can contact me anytime but to speak to a person direct wow that's scary! sellbrite actually speak to its customers1!

Does This Thing Work? - I keep getting pushed into the round about loop and nothing ever connects to Big Commerce. I then just read the reviews which tells me it does not work. I am NOT sure why its here then? Its kind of a waste of time trying to make something like this work.

Does Not Work - Been trying to connect this to Big Commerce for hours, there is NO support, NO phone number and they don't respond to chat or email.

Does NOT work With Big Commerce - You get stuck in this endless loop. When youtry to connect the dbase or Big Commerce, it asks you to either launch the app again or uninstall it. Then, when you click launch, it takes you through the same thing again. That's all it does. It goes around and around and around endlessly. It does NOT work. As a matter of fact, they tried to fix it three times and each toime some other error message came up (most recent: Connection error: UNAUTHORIZED.GMP_GATEWAY_APIUNAUTHORIZEDUnauthorizedUnauthorizedERRORDATA). Big waste of time. Three times over.

Doesn't Work - Will not connect to my Big C store just loops me around, and support is slow

Basic Functionality OK - Many Weak Spots - First, I will say, Sellbrite is not #1, far from it. We are (were) one of Sellbrite’s oldest clients and initially Sellbrite was a good basic inventory control system that allowed for managing multi channels. This year, we have had major issues with the Sellbrite system completely failing (Single variant inventory disaster) and customer service that thinks they are all knowing but yet have never sold a thing online or managed their own inventory. We recently tested 11 other multi-channel systems and Sellbrite was at best, in the middle of the pack. So what is wrong with Sellbrite? Sellbrite has major issues in dealing with a large catalog. This summer, we had about 300 sku's that were a one size product that now came in as a multi-size product. We had to individually delete almost 1500 products from Sellbrite to change 300 SKU's because Sellbrite makes you delete every single item individually from your warehouse and then each individual channel to completely delete the sku. That was over 1500 entries, page loads and deletes we had to do! When I brought up having a single "delete" button to completely delete a product, Sellbrite could not understand why you would need one ... are you serious? It took days to complete this 300 sku change to our catalog, days! They still do not know why you would need a single “delete” button to purge a product from the system. What you have is a whole bunch of people at Sellbrite who have never sold anything online trying to tell someone like me what is important to running the business, a person who sells thousands of products and has over 6000 sku’s and a massive catalog and warehouse, simply amazing. Another serious issue with Sellbrite is that is has become unreliable. In June of this year, we noticed that all single variant products stopped updating inventory in Sellbrite. In late June, I started a ticket and gave specific product examples they could test and within 2 minutes see exactly what I meant. Well, they blamed me and asked me for more detail … seriously? They did not even test the two simple examples I gave them because they could not entertain that it may be their software that was faulty. In the middle of July I brought it up again and again it was my fault. They now said that we need to delete my entire catalog and all channels and reload everything. Whoa! So now my inventory on over 2000 single variants SKU's is completely out of count and in addition, I had to relaod and resync thousands of products on 6 channels because the single variant issue of inventory not updating was my fault. Simply amazing and by this time (almost 2 months of single variants not updating on Sellbrite), Sellbrite had still not done any tests just to see if it may be their system that is not working. For the record, I do write code and am very technically inclined but Sellbrite believes the single variant issue of not updating inventory was my fault, amazing. I even showed them the hundreds of products that were showing a 404 error on Sellbrite in inventory. AT this point, showed Sellbrite was NOT updating ... nope, it was my still my fault. Finally, in late July / early August I had enough and spoke with much more colorful language about how it was Sellbrite messing up with regards to all single variants not updating inventory. By now, my inventory and every client of Sellbrite who had single variant products are completely out of whack with regards to inventory. Suddenly, Sellbrite came back and admitted, “Yes, it is an issue with Sellbrite software”. Wow, they finally let go of their hubris. It took them almost 3 months to do a 2 minute test to find out that it was Sellbrite messing up. I have no trust in the Sellbrite software maintaining my inventory nor do I have any confidence in their internal controls with regards to their source code issues.The most amazing thing about this incident is they completely tried to bury this catastrophic source code flaw that resulted in single variants not being updated. Did you see anything in their notes or messages to clients about this? No, they buried it and tried to make it seem like it did not exist. Even the CEO of Sellbrite contacted me because Sellbrite knew they just had a major screw up in their code, customer service and internal controls.The Bottom line, there are many more things I could mention but in the end, Sellbrite is middle of the pack multi-channel software and dropping with serious flaws in their internal controls, serious issues with their customer service and people who have never sold online or managed a huge catalog of sku’s trying to make software for people who do sell online and manage a huge catalog of sku’s. We tested many other systems and we are with one that is 1/3 the cost and is amazing.

BUYER'S REMORSE, BEWARE! - BUYER'S REMORSE, BEWARE:We purchased the month subscription to sellbrite to test out their system vs their competitor's, and unfortunately we were pretty disappointed. If I could give lower then a 1 star, I would. The customer service is extremely slow in answering back to our issues. We opened up a good hand full of tickets throughout our month to request help on different issues, each time it took many days/ up to 1-2 weeks to get a fixable solution. As a result, we lost so many days during our month subscription waiting for an answer.Some things to consider with sellbrite:- Works with Etsy somewhat. When building your listings over they will link with your bigcommerce inventory temporarily, and eventually all of our THOUSANDS of items became unlinked. Their support team first informed us that it was our fault everything unlinked. After I corrected them stating we did nothing, they informed me to manually connect back thousands of products/variations, great solution. Now we have to figure out which categories/items have been submitted to Etsy and which have not.- When creating items over to Etsy, we had duplicate items created.- When creating items over to Etsy, ALL of our product descriptions somehow got HTML coding pasted into them by the sellbrite system. I currently have employees cleaning up our descriptions.- The sellbrite system does NOT support tagging your products on Etsy- The sellbrite system does NOT support Amazon listing creation. Meaning if you own your own brand on Amazon, you will not be able to create any listings not already in the Amazon catalog. Pretty much useless.- The sellbrite system does NOT support ANY item creation in Newegg or Rakuten, I mean ZERO. - The sellbrite system does NOT support ANYTHING in Walmart "yet"- The sellbrite system has numerous bugs while creating a listing. For example, apparently our inventory on an item was "zero", but when you check the inventory manager page it was at 100. As a result, the item would not publish over. Basically, sellbrite has a lot of issues that we have experienced. It was not a smooth month at all, and the support was extremely slow. Nothing was done about all of the loss of time we experienced from their system and customer support, although I was told by their support team I would be contacted by her manager, which big surprise never happened. As a result of the lack of communication, slow customer service, and a system lacking in many crucial features I immediately have cancelled our subscription and we will not be coming back to sellbrite. I urge everyone to consider other options before wasting hundreds of dollars or more on this service.