Technical support is by chat session ONLY and takes several hours to get reply - I am very interested in the Sellbrite APP for BigCommerce. The setup is complex and confusing to put it mildly. Other reviews are very good so I wanted to give it a try. One area of concern is the technical support on on-boarding assistance. It looks like everything is done through a chat window, however, the only response I get is "we usually get back with you in 30 minutes or less". More often, the response comes in the form of an email that leads to online tutorials. There are several setup fields that do not properly map to Walmart in this instance. Will continue to try the chat sessions, but this has been happening for about 2 weeks or since I installed the APP.

Only way to go with a Multi Listing Tool - Ran just Ebay for years without crossing over into other avenues as trying to manage my inventory became virtually impossible. Reviewed numerous applications and Sellbrite seemed to be the solution for me. Almost 3 years into it and I don't know that I can ever live without it. Synchronizes all the inventory, makes pricing changes seamless across two of the channels for me. A++++ all the way around.

Best For Multi Channel Listing - I've tried a lot of the Multi Channel Listing services and Sellbrite offers the most bang for the buck. They make it very easy to list my products across different sites quickly and easily. The site is laid out very intuitively and doesn't lag like some of the others. It syncs my inventory between channels accurately and automatically. I also love the listing templates and recipes that makes it even easier to list by saving your frequently used settings.

Best Multi channel Listing App - Amazing. This has helped me tremendously with inventory control. This is the central command station for all my selling platforms. Instead of logging in to multiple sites a day I do it directly from my dashboard. This is the real deal and I am very happy I took the chance with them. Great and friendly help when I have questions. Thank you Sellbrite

Could not live without it - I really love Sellbrite! I was wary at first because it was more expensive than the apps I use, but it has really made a difference. The ROI is 10 times what I have put into Sellbrite. I can easily list products on multiple platforms, including Etsy, and update quantities for my listings with no problem. This is also the only program that has made selling on Amazon easier for me. Thank you Sellbrite!

Etsy Upload - I used Sellbrite for a very large inventory transfer from Etsy to BigCommerce. It worked great for me. I have over 530 products with a ton of variations and Sellbrite was able to handle the transfer very well. A few things had to be done manually, it took a little more time than anticipated, but again, I have a ton of variations. I highly recommend this app. I also had great assistance from my account manager, Holland.

Great For Multichannel Sellers - Great if you have another channel besides bigcommerce and you don't want to manually put in inventory on the other channel. Would reccomend for any amazon or ebay sellers that have their own website as well. Just make sure you turn channel integration off on bigcommerce first or your inventory will get messed up and populate orders twice.

Sellbrite - After months o deciding on paying a higher price for Sellbrite than the price I was paying on another multichannel site, I am extremely happy with my decision to change. Sellbrite had outstanding customer service to get a seller quickly up to speed and syncing their products on all channels. This is not to mention the many features Sellbrite offers.

Basic Functionality OK - Many Weak Spots - First, I will say, Sellbrite is not #1, far from it. We are (were) one of Sellbrite’s oldest clients and initially Sellbrite was a good basic inventory control system that allowed for managing multi channels. This year, we have had major issues with the Sellbrite system completely failing (Single variant inventory disaster) and customer service that thinks they are all knowing but yet have never sold a thing online or managed their own inventory. We recently tested 11 other multi-channel systems and Sellbrite was at best, in the middle of the pack. So what is wrong with Sellbrite? Sellbrite has major issues in dealing with a large catalog. This summer, we had about 300 sku's that were a one size product that now came in as a multi-size product. We had to individually delete almost 1500 products from Sellbrite to change 300 SKU's because Sellbrite makes you delete every single item individually from your warehouse and then each individual channel to completely delete the sku. That was over 1500 entries, page loads and deletes we had to do! When I brought up having a single "delete" button to completely delete a product, Sellbrite could not understand why you would need one ... are you serious? It took days to complete this 300 sku change to our catalog, days! They still do not know why you would need a single “delete” button to purge a product from the system. What you have is a whole bunch of people at Sellbrite who have never sold anything online trying to tell someone like me what is important to running the business, a person who sells thousands of products and has over 6000 sku’s and a massive catalog and warehouse, simply amazing. Another serious issue with Sellbrite is that is has become unreliable. In June of this year, we noticed that all single variant products stopped updating inventory in Sellbrite. In late June, I started a ticket and gave specific product examples they could test and within 2 minutes see exactly what I meant. Well, they blamed me and asked me for more detail … seriously? They did not even test the two simple examples I gave them because they could not entertain that it may be their software that was faulty. In the middle of July I brought it up again and again it was my fault. They now said that we need to delete my entire catalog and all channels and reload everything. Whoa! So now my inventory on over 2000 single variants SKU's is completely out of count and in addition, I had to relaod and resync thousands of products on 6 channels because the single variant issue of inventory not updating was my fault. Simply amazing and by this time (almost 2 months of single variants not updating on Sellbrite), Sellbrite had still not done any tests just to see if it may be their system that is not working. For the record, I do write code and am very technically inclined but Sellbrite believes the single variant issue of not updating inventory was my fault, amazing. I even showed them the hundreds of products that were showing a 404 error on Sellbrite in inventory. AT this point, showed Sellbrite was NOT updating ... nope, it was my still my fault. Finally, in late July / early August I had enough and spoke with much more colorful language about how it was Sellbrite messing up with regards to all single variants not updating inventory. By now, my inventory and every client of Sellbrite who had single variant products are completely out of whack with regards to inventory. Suddenly, Sellbrite came back and admitted, “Yes, it is an issue with Sellbrite software”. Wow, they finally let go of their hubris. It took them almost 3 months to do a 2 minute test to find out that it was Sellbrite messing up. I have no trust in the Sellbrite software maintaining my inventory nor do I have any confidence in their internal controls with regards to their source code issues. The most amazing thing about this incident is they completely tried to bury this catastrophic source code flaw that resulted in single variants not being updated. Did you see anything in their notes or messages to clients about this? No, they buried it and tried to make it seem like it did not exist. Even the CEO of Sellbrite contacted me because Sellbrite knew they just had a major screw up in their code, customer service and internal controls. The Bottom line, there are many more things I could mention but in the end, Sellbrite is middle of the pack multi-channel software and dropping with serious flaws in their internal controls, serious issues with their customer service and people who have never sold online or managed a huge catalog of sku’s trying to make software for people who do sell online and manage a huge catalog of sku’s. We tested many other systems and we are with one that is 1/3 the cost and is amazing.

Basic Functionality OK - Many Weak Spots - First, I will say, Sellbrite is not #1, far from it. We are (were) one of Sellbrite’s oldest clients and initially Sellbrite was a good basic inventory control system that allowed for managing multi channels. This year, we have had major issues with the Sellbrite system completely failing (Single variant inventory disaster) and customer service that thinks they are all knowing but yet have never sold a thing online or managed their own inventory. We recently tested 11 other multi-channel systems and Sellbrite was at best, in the middle of the pack. So what is wrong with Sellbrite? Sellbrite has major issues in dealing with a large catalog. This summer, we had about 300 sku's that were a one size product that now came in as a multi-size product. We had to individually delete almost 1500 products from Sellbrite to change 300 SKU's because Sellbrite makes you delete every single item individually from your warehouse and then each individual channel to completely delete the sku. That was over 1500 entries, page loads and deletes we had to do! When I brought up having a single "delete" button to completely delete a product, Sellbrite could not understand why you would need one ... are you serious? It took days to complete this 300 sku change to our catalog, days! They still do not know why you would need a single “delete” button to purge a product from the system. What you have is a whole bunch of people at Sellbrite who have never sold anything online trying to tell someone like me what is important to running the business, a person who sells thousands of products and has over 6000 sku’s and a massive catalog and warehouse, simply amazing. Another serious issue with Sellbrite is that is has become unreliable. In June of this year, we noticed that all single variant products stopped updating inventory in Sellbrite. In late June, I started a ticket and gave specific product examples they could test and within 2 minutes see exactly what I meant. Well, they blamed me and asked me for more detail … seriously? They did not even test the two simple examples I gave them because they could not entertain that it may be their software that was faulty. In the middle of July I brought it up again and again it was my fault. They now said that we need to delete my entire catalog and all channels and reload everything. Whoa! So now my inventory on over 2000 single variants SKU's is completely out of count and in addition, I had to relaod and resync thousands of products on 6 channels because the single variant issue of inventory not updating was my fault. Simply amazing and by this time (almost 2 months of single variants not updating on Sellbrite), Sellbrite had still not done any tests just to see if it may be their system that is not working. For the record, I do write code and am very technically inclined but Sellbrite believes the single variant issue of not updating inventory was my fault, amazing. I even showed them the hundreds of products that were showing a 404 error on Sellbrite in inventory. AT this point, showed Sellbrite was NOT updating ... nope, it was my still my fault. Finally, in late July / early August I had enough and spoke with much more colorful language about how it was Sellbrite messing up with regards to all single variants not updating inventory. By now, my inventory and every client of Sellbrite who had single variant products are completely out of whack with regards to inventory. Suddenly, Sellbrite came back and admitted, “Yes, it is an issue with Sellbrite software”. Wow, they finally let go of their hubris. It took them almost 3 months to do a 2 minute test to find out that it was Sellbrite messing up. I have no trust in the Sellbrite software maintaining my inventory nor do I have any confidence in their internal controls with regards to their source code issues.The most amazing thing about this incident is they completely tried to bury this catastrophic source code flaw that resulted in single variants not being updated. Did you see anything in their notes or messages to clients about this? No, they buried it and tried to make it seem like it did not exist. Even the CEO of Sellbrite contacted me because Sellbrite knew they just had a major screw up in their code, customer service and internal controls.The Bottom line, there are many more things I could mention but in the end, Sellbrite is middle of the pack multi-channel software and dropping with serious flaws in their internal controls, serious issues with their customer service and people who have never sold online or managed a huge catalog of sku’s trying to make software for people who do sell online and manage a huge catalog of sku’s. We tested many other systems and we are with one that is 1/3 the cost and is amazing.

Beautiful App - No Features! - I loved this at first, but then I found out that if it isn't in Amazon's catalog already than its pretty much useless. Fashion dance apparel or new costume items can't be linked. On top of it, it can't link product options such as size or color. For that price, I'm not interested.

Seamless experience and uber responsive tech support - Sellbrite is an easy and intuitive way to take the work out of handling orders from BigCommerce. It saves us 10-15 hours a month of work and alot of anxiety!

Best Option - After sampling a lot of similar apps, Sellbrite is the best option I've found. They all do roughly the same thing. All of these multi-channel apps have the ability to become more and more in-depth and advanced. It's almost limitless. Sellbrite also seems to keep adding more features on a regular basis. They're not sitting still. They're becoming more robust. For example, they said they were going to add the ability to sync with international Ebay and Amazon sites - and now it's there. There are a few more features I'm hoping they add (such as automated category-placement mapping). I think that's it. If you're serious about syncing up your channels, there isn't a better option out there. Sellbrite is the best.

Best Option - After sampling a lot of similar apps, Sellbrite is the best option I've found. They all do roughly the same thing. All of these multi-channel apps have the ability to become more and more in-depth and advanced. It's almost limitless. Sellbrite also seems to keep adding more features on a regular basis. They're not sitting still. They're becoming more robust. For example, they said they were going to add the ability to sync with international Ebay and Amazon sites - and now it's there. There are a few more features I'm hoping they add (such as automated category-placement mapping).I think that's it. If you're serious about syncing up your channels, there isn't a better option out there. Sellbrite is the best.

On Boarding With Ease - Sellbrite is quick and efficient to get your multi channel solution going in the right direction. We found setting things up with our existing channels to be one of the slickest we've ever seen. Once you get your channels properly linked, and rules all set up, using SellBright becomes more automated with a few daily routines. We planned for a separate shipping app but found that SellBrite built in shipping works just fine for our needs. The On Boarding follow up support was one of the things I did not expect and scheduling follow up support further builds my confidence in working with Sellbrite. Pros: Ease of use, great support, works as promised. Cons: Does not post products for eBay Automotive part sellers. Will still manage eBay inventory.

On Boarding With Ease - Sellbrite is quick and efficient to get your multi channel solution going in the right direction. We found setting things up with our existing channels to be one of the slickest we've ever seen. Once you get your channels properly linked, and rules all set up, using SellBright becomes more automated with a few daily routines. We planned for a separate shipping app but found that SellBrite built in shipping works just fine for our needs.The On Boarding follow up support was one of the things I did not expect and scheduling follow up support further builds my confidence in working with Sellbrite. Pros: Ease of use, great support, works as promised.Cons: Does not post products for eBay Automotive part sellers. Will still manage eBay inventory.

BUYER'S REMORSE, BEWARE! - BUYER'S REMORSE, BEWARE: We purchased the month subscription to sellbrite to test out their system vs their competitor's, and unfortunately we were pretty disappointed. If I could give lower then a 1 star, I would. The customer service is extremely slow in answering back to our issues. We opened up a good hand full of tickets throughout our month to request help on different issues, each time it took many days/ up to 1-2 weeks to get a fixable solution. As a result, we lost so many days during our month subscription waiting for an answer. Some things to consider with sellbrite: - Works with Etsy somewhat. When building your listings over they will link with your bigcommerce inventory temporarily, and eventually all of our THOUSANDS of items became unlinked. Their support team first informed us that it was our fault everything unlinked. After I corrected them stating we did nothing, they informed me to manually connect back thousands of products/variations, great solution. Now we have to figure out which categories/items have been submitted to Etsy and which have not. - When creating items over to Etsy, we had duplicate items created. - When creating items over to Etsy, ALL of our product descriptions somehow got HTML coding pasted into them by the sellbrite system. I currently have employees cleaning up our descriptions. - The sellbrite system does NOT support tagging your products on Etsy - The sellbrite system does NOT support Amazon listing creation. Meaning if you own your own brand on Amazon, you will not be able to create any listings not already in the Amazon catalog. Pretty much useless. - The sellbrite system does NOT support ANY item creation in Newegg or Rakuten, I mean ZERO. - The sellbrite system does NOT support ANYTHING in Walmart "yet" - The sellbrite system has numerous bugs while creating a listing. For example, apparently our inventory on an item was "zero", but when you check the inventory manager page it was at 100. As a result, the item would not publish over. Basically, sellbrite has a lot of issues that we have experienced. It was not a smooth month at all, and the support was extremely slow. Nothing was done about all of the loss of time we experienced from their system and customer support, although I was told by their support team I would be contacted by her manager, which big surprise never happened. As a result of the lack of communication, slow customer service, and a system lacking in many crucial features I immediately have cancelled our subscription and we will not be coming back to sellbrite. I urge everyone to consider other options before wasting hundreds of dollars or more on this service.

BUYER'S REMORSE, BEWARE! - BUYER'S REMORSE, BEWARE:We purchased the month subscription to sellbrite to test out their system vs their competitor's, and unfortunately we were pretty disappointed. If I could give lower then a 1 star, I would. The customer service is extremely slow in answering back to our issues. We opened up a good hand full of tickets throughout our month to request help on different issues, each time it took many days/ up to 1-2 weeks to get a fixable solution. As a result, we lost so many days during our month subscription waiting for an answer.Some things to consider with sellbrite:- Works with Etsy somewhat. When building your listings over they will link with your bigcommerce inventory temporarily, and eventually all of our THOUSANDS of items became unlinked. Their support team first informed us that it was our fault everything unlinked. After I corrected them stating we did nothing, they informed me to manually connect back thousands of products/variations, great solution. Now we have to figure out which categories/items have been submitted to Etsy and which have not.- When creating items over to Etsy, we had duplicate items created.- When creating items over to Etsy, ALL of our product descriptions somehow got HTML coding pasted into them by the sellbrite system. I currently have employees cleaning up our descriptions.- The sellbrite system does NOT support tagging your products on Etsy- The sellbrite system does NOT support Amazon listing creation. Meaning if you own your own brand on Amazon, you will not be able to create any listings not already in the Amazon catalog. Pretty much useless.- The sellbrite system does NOT support ANY item creation in Newegg or Rakuten, I mean ZERO. - The sellbrite system does NOT support ANYTHING in Walmart "yet"- The sellbrite system has numerous bugs while creating a listing. For example, apparently our inventory on an item was "zero", but when you check the inventory manager page it was at 100. As a result, the item would not publish over. Basically, sellbrite has a lot of issues that we have experienced. It was not a smooth month at all, and the support was extremely slow. Nothing was done about all of the loss of time we experienced from their system and customer support, although I was told by their support team I would be contacted by her manager, which big surprise never happened. As a result of the lack of communication, slow customer service, and a system lacking in many crucial features I immediately have cancelled our subscription and we will not be coming back to sellbrite. I urge everyone to consider other options before wasting hundreds of dollars or more on this service.

Sellbrite Multichannel software - Fabulous product, fabulous customer service, true Multi Channel functionality

Excellent Partner for A BigCommerce Website - The excellent customer service and quick response time helped me get the program synced and running faster than I'd hoped. Sellbrite is an excellent multi-channel inventory management partner for my eBay, Amazon and Big Commerce stores. The interface is very easy to learn and use, plus did I mention the outstanding customer service? There are aspects of the system which are not available at this time: variation listing on Etsy, creating new listings on Amazon, and no integration with Jet.com. They've indicated it's on their radar, and I'm sure they will be adding those features in the near future. Despite those set backs, this software has really helped me "clean house" and take my next big steps with confidence. I've been able to quickly pull existing information from all my old, out-dated listings and quickly build better listings across channels. I instantly saw sales as I moved to Etsy, and I've been able to manage and plan for my growth. If you haven't already, try the free trial and see what Sellbrite can do for your business. I'd recommend taking the trial period seriously; upload as much as you can, play around with difficult variations, and really test the system's adaptability to situations that are unique to your business or product line. Their team will quickly take action on any issues that may come up.