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Customer reviews: Sellbrite

Develop by Preferred

Reviews (74)

Overall rating
4.2

What Merchants Think

"Sellbrite" is generally appreciated by merchants for its multi-channel integration capabilities and the support it provides to streamline inventory management and listings across various platforms. Many users find it easy to use and beneficial for scaling their online sales across platforms like Amazon, eBay, and Etsy. However, some users experience technical difficulties, especially when integrating with BigCommerce, which has led to dissatisfaction among these users.

Key Strengths

  • Excellent multi-channel integration.
  • Responsive and helpful customer support.
  • Easy-to-use interface with a short learning curve.
  • Automatic inventory synchronization across platforms.
  • Capabilities to handle large inventories efficiently.
  • Frequent updates and feature additions.

Common Concerns

  • Issues with BigCommerce integration, leading to sync problems.
  • Limited support for some features like listing creation directly on Amazon and managing eBay Motors.
  • Customer support delays and limited availability, especially during weekends and holidays.
  • Reports of slow system performance at times.
  • Complexities in deleting or updating large catalogs.

Final Thoughts

Overall, "Sellbrite" is well-received for its robust functionalities in managing multi-channel e-commerce operations, with many users finding it integral to their business processes. The responsive customer service and user-friendly interface contribute to its positive reputation. However, there are concerns over technical issues with certain integrations and the timeliness of customer support, which may impact the user experience. For businesses prioritizing integration and efficiency across multiple sales platforms, "Sellbrite" offers valuable tools, though users should be prepared for potential integration challenges with certain platforms.

ron...com

Jan 24, 2025  on Bigcommerce

Great Software Great Support - Sellbrite is the best multi channel software platform around. In addition, the customer / technical support is the best in the business. They are always there too help to resolve any issues that come up, or just instructional help when needed. I have been with them since the beginning.

bil...com

Dec 07, 2024  on Bigcommerce

Great Support - Support is fast and responsive. They always respond my requests the same day or next day.

mob...com

Mar 10, 2022  on Bigcommerce

Terrible Service & Overpriced - I had this app installed and was unaware that listings I already have in Amazon count towards my subscription with Sellbrite. They upgraded my account twice based on sales I made which had nothing to do with Sellbrite. Even my normal orders within BigCommerce count towards upgrading my subscription with sellbrite.

sup...com

Aug 23, 2021  on Bigcommerce

Fantastic Service - Fantastic Customer Service and a full range of features that should fit the needs of any business. They also take every customer feedback seriously and are always on the look out for improvements to their platform. Plus, the prices are some of the best around!

sor...com

May 19, 2021  on Bigcommerce

It works for me. - In overall, I had good experience with Sellbrite. Of course, as with any softwares or apps there are some advantages and disadvantages. Advantages: fantastic customer support (which is very important for me as I'm not good enough in techs), easy and fast to navigate, sync products and channels ( if it was easy for me it will be easy for everyone), relatively good price. Disadvantages: some limitations for the UK sellers(I want to get all benefits of the software if I charged same fees as US sellers), none of the courier companies I use supported by Sellbrite. To conclude, Sellbrite is a great software but fees for UK customers MUST be lower than for US due to some limitations .

inf....us

Feb 23, 2021  on Bigcommerce

Broken Data, doesn't work - Mis-advertised. Amazon listing is NOT supported, dashboards for sales not in sync with bigcommerce.This is a mess - save your time.

usj...com

Dec 30, 2020  on Bigcommerce

Awesome!!! - Took a lot of combing through apps to find this one that is perfect! Makes my life 10x more easier now....

own...com

Aug 24, 2020  on Bigcommerce

This app has a major problem or two and no body is addressing them - This App is great! but it could be awesome! If only they would listen to their customers.Pictures! Pictures Pictures If you have an online business you know that pictures sell goods and big commerce is well set up for this lots of pictures with descriptions, only problem is Sellbirte does not take picture descriptions or labels so having loaded pictures onto Sellbrite you then have to go onto your online store and go through in my case 455 items and add subscriptions as I have 2 online stores I then have to go into the second store and do another 455 items WHY? But then the big problem comes in because if you change anything on a listing and publish it to the store It uploads the pictures again thus removing the descriptions on the pictures. why?While still talking about pictures when Sellbrite sends the pictures to Ebay and Etsy it shuffles them and you end up as the back of the box as your thumb nail, non of the other software I used had this problem, so once again go on two sites and trawl through 455 listings and reorganize the listing Why?Next. I have listed unto ebay with many types of software and only ever had one or two items that will not upload on Sellbirte i would say 45% of the items will not upload, and the biggest problem "This items needs a condition" that's the problem not every item sends the condition so although you have the condition on the item sellbrite does not send it, Why? what harm would it do to send the condition on every listing? but this is the annoying bit in the listing there is a check box to add condition but its greyed out in other words the option to pick it is disabled why?Why can you only pick one category on some listings when they post?when you update an item it posts automatically to the etsy and ebay but you have to go through multiple stages to update your stores WHY?Customer service the 8 or 9 people this Multi million Dollar company hire are great! what is not great is the way you contact them!Is says chat it is not chat its messaging so you wait 2 hours for someone to answer a request with a question that when you see it you post a reply back and it can take 10 to 120 minutes for the next reply WHY? use chat with a queuing system like the other companies with substandard customer service use or do the same as big commerce and hire some phone staff.at the same time we are in a global online marketing industry that's 7 days a week 24 hours a day and holidays Sellbrite customer service Monday to Friday 9 to 7pm closed weekends and holidays WHY?They Closed on Black Friday the busiest time of the year for online sales and for the entire weekend WHY? oh WHY? oh WHY? Its a Joke.And WHY on the Dashboard does it not include things like number of product lines active, total amount of Inventory, and total wholesale and Retail costs for inventory held. Why? and whey does the inventory information give you different information for your online stores compared with ebay and Etsy WhyWith such a great product I feel its only a matter of time until someone comes up with a similar product with all these corrections and then that will be the end of Sellbrite that over the time i have been on it has never improved,PS Sellbite has my Number and can contact me anytime but to speak to a person direct wow that's scary! sellbrite actually speak to its customers1!

adm...com

Aug 18, 2020  on Bigcommerce

Does This Thing Work? - I keep getting pushed into the round about loop and nothing ever connects to Big Commerce. I then just read the reviews which tells me it does not work. I am NOT sure why its here then? Its kind of a waste of time trying to make something like this work.

jef...com

Jul 28, 2020  on Bigcommerce

Does Not Work - Been trying to connect this to Big Commerce for hours, there is NO support, NO phone number and they don't respond to chat or email.

sup...com

Jun 29, 2020  on Bigcommerce

Does NOT work With Big Commerce - You get stuck in this endless loop. When youtry to connect the dbase or Big Commerce, it asks you to either launch the app again or uninstall it. Then, when you click launch, it takes you through the same thing again. That's all it does. It goes around and around and around endlessly. It does NOT work. As a matter of fact, they tried to fix it three times and each toime some other error message came up (most recent: Connection error: UNAUTHORIZED.GMP_GATEWAY_APIUNAUTHORIZEDUnauthorizedUnauthorizedERRORDATA). Big waste of time. Three times over.

inf...com

Feb 22, 2020  on Bigcommerce

recommend this great app - A few days after we uploaded our products to Etsy using Sellbrite, orders began pouring in. This app saves us a lot of time on inventory management and enabled us to sell our products in multi-channels. If you plan to sell in multi channels, I would highly recommend this app.

eug...com

Dec 24, 2019  on Bigcommerce

Exactly what I needed! - Great app, Love it! Inventory sync, update one price and reflects on multiple channel! What more can you ask for! Works Perfect!

lau...com

Dec 05, 2019  on Bigcommerce

What I have been looking for. - Sellbrite is hands down the best software I have worked with for having all of my store platforms on one site. I was so spread out on my inventory after crossposting to several sales channels and now I can tell where each item is instantly. I have not tried it out on my Amazon store yet. It works flawlessly with my Big Commerce store, Ebay and Etsy. Making listing changes is so easy. I hope they add Poshmark next. Thank you so much for your attention to detail in making this software. It really shows when using it.

alw...com

Nov 24, 2019  on Bigcommerce

Doesn't sync with Bigcommerce - The app doesn't pull product information, you have to manually import the products and manually update them. Lost over 1k in sales because inventory doesn't sync with Bigcommerce store. Learned the hard way. Not a great solution for me.

auj...com

May 18, 2019  on Bigcommerce

Sellbrite multichannel listing - Yo! this is one of the best multichannel systems out there. You can easily create listings and post to a host of channels all from one location. Update inventory, pricing, etc that feeds into all channels, this system is the best. I'm so glad I went with Sellbrite I tried another system and they simply took my money and even lost us money since our items didn't list as promised that was a bummer. So don't wait you'll be so glad you signed up with Sellbrite, they are the BEST and fast service!

ric....uk

May 13, 2019  on Bigcommerce

Great System - Great system and easy to use. This has simplified my process of uploading and managing my products over multiple platforms.

ted...com

Mar 28, 2019  on Bigcommerce

Technical support is by chat session ONLY and takes several hours to get reply - I am very interested in the Sellbrite APP for BigCommerce. The setup is complex and confusing to put it mildly. Other reviews are very good so I wanted to give it a try. One area of concern is the technical support on on-boarding assistance. It looks like everything is done through a chat window, however, the only response I get is "we usually get back with you in 30 minutes or less". More often, the response comes in the form of an email that leads to online tutorials. There are several setup fields that do not properly map to Walmart in this instance. Will continue to try the chat sessions, but this has been happening for about 2 weeks or since I installed the APP.

Quarter Box 3

Feb 17, 2019  on Bigcommerce

Only way to go with a Multi Listing Tool - Ran just Ebay for years without crossing over into other avenues as trying to manage my inventory became virtually impossible. Reviewed numerous applications and Sellbrite seemed to be the solution for me. Almost 3 years into it and I don't know that I can ever live without it. Synchronizes all the inventory, makes pricing changes seamless across two of the channels for me. A++++ all the way around.

adm...com

Feb 01, 2019  on Bigcommerce

Best For Multi Channel Listing - I've tried a lot of the Multi Channel Listing services and Sellbrite offers the most bang for the buck. They make it very easy to list my products across different sites quickly and easily. The site is laid out very intuitively and doesn't lag like some of the others. It syncs my inventory between channels accurately and automatically. I also love the listing templates and recipes that makes it even easier to list by saving your frequently used settings.

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