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Customer reviews: QuickBooks Online

Develop by zendesk.com

Reviews (119)

Overall rating
4.2

What Merchants Think

Merchants using QuickBooks Online generally have a mixed experience. While many users appreciate the app's functionality and the robust customer support that addresses integration and syncing issues, some merchants have faced difficulties with setting up and maintaining the integration. Overall, the app is seen as a time-saver by those who successfully navigate its complexities, but points of frustration remain for others.

Key Strengths

  • Excellent customer support, with specific shoutouts to representatives like Sherwin, Francis, Lori, and others for their quick and effective assistance.
  • Time-saving automation of bookkeeping tasks, reducing manual data entry requirements.
  • Seamless integration with BigCommerce once the initial setup hurdles are cleared.
  • Free for QuickBooks Online subscribers, enhancing its value proposition.

Common Concerns

  • Initial setup can be confusing and challenging for users not familiar with QuickBooks.
  • Frequent syncing issues, particularly with inventory and discounts, which can disrupt workflow.
  • Some merchants report a lack of consistent support, despite numerous positive experiences shared by others.
  • Limitations in functionality such as handling refunds, cancellations, and syncing only a limited period of historical data.

Final Thoughts

QuickBooks Online provides robust integration capabilities for users seeking to connect their accounting systems with e-commerce platforms like BigCommerce. While the customer support often receives high praise and the app's potential to save significant time is recognized, users must be prepared for a learning curve and actively troubleshoot to manage the initial and ongoing integration challenges. Appropriately managed, QuickBooks Online can effectively streamline financial management for small business owners.

sha...com

Apr 22, 2017  on Bigcommerce

This APP is Great! BUT the support ....not sure - The set up is a little hard to follow, but I admit I'm also no expert in QB or accounting so there's that. I think Its all configured correctly right now BUT Im hesitant to allow them to sync before I'm 100% positive its set up correctly. We have a years worth of sales to import and It would be a nightmare if anything already in QB gets overwritten or placed in the wrong chart of accounts. The actual set up / configuration took me less than 10min, whats frustrating Is just cant seem to get in contact with a qualified QB support agent willing to check my work before I hit sync.

sal...com

Feb 08, 2017  on Bigcommerce

Doesn't work - App installed and setup but nothing is being sent to Quickbooks Online, been waiting over a week with no word from support. Just switched from Shopify to BigCommerce and already behind on my accounting, not a good start.

fun...com

Oct 12, 2016  on Bigcommerce

Time Saver! - I used to have to put each order into Quickbooks manually. This has saved me so much time and effort every month. I love having everything sync on it's own daily. This was a lifesaver for me.

bri...com

Oct 11, 2016  on Bigcommerce

Easy Intergration - Having our quickbooks account integrated with bigcommerce makes keeping online sales reports seemless due to the easy automatic updates it performs. Saves lots of time

bra...com

Oct 11, 2016  on Bigcommerce

Works great once installed - It took me a little bit to understand the settings, mainly because I don't know Quickbooks that well, but once installed it works like a charm and saves me a TON of time.

mic...com

Oct 11, 2016  on Bigcommerce

Clunky initial install, but it does the job - After a couple issue with integration, we were finally able to get this up and running. Syncs up and does what it says. I wish it were possible to have my accountant rather than the "store owner" have limited permissions to maintain this app. Overall, I'm very satisfied, but it was a bumpy road to get here.

sal...com

Oct 04, 2016  on Bigcommerce

This apps a lifesaver! - This app couldn't be easier. So happy I decided to get it. No more data entry which is huge for me. So much of my time has been saved and I can focus on other important things. Syncs perfectly every time.

Del...com

Oct 03, 2016  on Bigcommerce

Finally! Full integration - I was initially disappointed when I signed up for BigCommerce, there was no integration with my new Quickbooks Online account. I was forced to find a paid third-party integration tool to sync the two systems. While it *worked*, it wasn't perfect.I'm much happier with the new OneSAAS integration tool. My only issue is that synchronization has failed several times since I've installed it. (Pro-Tip, if you're experiencing issues with this app, try uninstalling it from both Quickbooks and BC and then reinstalling the app - worked for me!)

fcc...com

Oct 03, 2016  on Bigcommerce

Great app - Time Saver! - This has been a GREAT app for us. We have been using it for over a year. We have an extensive inventory and the app saves us a tremendous amount of time transferring the online transactions to QBO. One tip: I recommend creating items in BigCommerce and then allow the app to create a matching SKU in QBO, then everything syncs easily.

bow...com

Oct 03, 2016  on Bigcommerce

Works for me! - We are a small growing business and I've enjoyed having the quickbooks integration. Helps me keep track of expenses and I've not had any problems at all!

Bullets & Bombshells Gun Society

Sep 30, 2016  on Bigcommerce

Absolutely Fantastic - So easy to set up, streamlined and organizes my books for me, from someone who does not excel in bookkeeping, this app is pure perfection!

mar...com

Sep 10, 2016  on Bigcommerce

No longer launches - I used QuickBooks Online before, and see now that it no longer works. I even tried uninstalling and installing it. After installing all I see is Preparing Integration in large letters, but nothing ever happens...does not launch.

ser...com

Jul 30, 2016  on Bigcommerce

As of July 30, 2016 this app will not sync - As of July 2016, this app is no longer syncing with Quickbooks. It is simply not functioning. Bigcommerce support is not helpful and OneSASS support is non existent. I get an email every morning saying that things are sync'd up but they do not show in Quickbooks. I called Quickbooks support and they told me they were getting calls from other bigcommerce stores with the same issue, that they contacted bigcommerce support but have had no response.This is a deal breaker because, as business owners we need to keep our books, right?So, I am looking at migrating to Shopify where the Quickbooks integration is not only easier but in good working order as verified with Quickbooks support.

mic...com

Jun 07, 2016  on Bigcommerce

App does not launch and it throws a DNS error - This app does not launch and it throws a DNS error. Now I am having troubles to get a solution from Bigcommerce. They blame my ISP while ignoring the fact that this app is trying to go to onesaas domain with a very weird URL while it says that it is for Intuit Quickbooks online account and it actually shows their control panel on screenshots. If it has nothing to do with Intuit account I would prefer to be told about it at least while I am trying to get a support from Bigcommerce for it. I do not want to pay two times more to Says everyday while I can do it two times cheaper with Intuit.

the...com

May 10, 2016  on Bigcommerce

Waist of time--Problems with discount codes and tax - Waste of time! I have spend over 4 hours with QBO tec support trying to figure out some very basic stuff. I can't be the only person having problems with this app. Its fine as long as you don't use any discount codes. The discount codes come thru in QB as a percentage rather than a set value. In BC discounts are non taxable, but QBO wants to charge tax on the discount code. I have tried to change settings in QBO to solve this problem but have had no luck. The invoice totals match but the shipping, discounts and sales tax amounts don't match. This seems like a very basic issue that should have been fixed months ago. I have spent hours changing settings and explaining the problem to QB tec support, and have gotten no resolution. I have not contacted Onesaas about this as they only offer email support. If you use discount codes, don't bother with this app.Also--its does not address refunds or canceled orders even though there is a mapping function for this during set up.

dre...com

Apr 24, 2016  on Bigcommerce

Wish they would sync 3 months - It is not noted but you can only sync one month of invoices. So get ready to enter manually or paid for a service.

dex...com

Sep 07, 2015  on Bigcommerce

its Ok but instore Refunds don't work -

Running a trial of the Quickbooks and all looks well when you sync up banks etc, however though orders show and sync, refunds do not sync across to it.

Also i find the app will not sync across store transactions prior to 8th of August and trying to do it via CSV is difficult because Quicken wants the dates all inputting in reverse.

Good effort, Im sure there will be some fixes in time.

cra...com

Jul 23, 2015  on Bigcommerce

Very happy so far. -

I have never used Quickbooks prior to this app being available. Setup was quite easy even though I have only started using accounting software this month. This is running seamlessly with Quickbooks and saving me so much time now that I don't need to enter every sale into other software manually. This has taken away the stress of bookeeping for me. Very happy.

jor...com

Jul 13, 2015  on Bigcommerce

Simple & highly functional app -

I'm an existing customer of QuickBooks Online and used this app. I found it simple to set up with my store and that it was a very functional app. It's also free, which is great! Thank you Bigcommerce for making my life easier.

b3n...com

Jul 01, 2015  on Bigcommerce

So far so good -

I haven't tested out the app extensively, but I haven't run into any issues so far.

Will update after trying out the app a little longer

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