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Customer reviews: QuickBooks Online

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Reviews (119)

Overall rating
4.2

What Merchants Think

Merchants using QuickBooks Online generally have a mixed experience. While many users appreciate the app's functionality and the robust customer support that addresses integration and syncing issues, some merchants have faced difficulties with setting up and maintaining the integration. Overall, the app is seen as a time-saver by those who successfully navigate its complexities, but points of frustration remain for others.

Key Strengths

  • Excellent customer support, with specific shoutouts to representatives like Sherwin, Francis, Lori, and others for their quick and effective assistance.
  • Time-saving automation of bookkeeping tasks, reducing manual data entry requirements.
  • Seamless integration with BigCommerce once the initial setup hurdles are cleared.
  • Free for QuickBooks Online subscribers, enhancing its value proposition.

Common Concerns

  • Initial setup can be confusing and challenging for users not familiar with QuickBooks.
  • Frequent syncing issues, particularly with inventory and discounts, which can disrupt workflow.
  • Some merchants report a lack of consistent support, despite numerous positive experiences shared by others.
  • Limitations in functionality such as handling refunds, cancellations, and syncing only a limited period of historical data.

Final Thoughts

QuickBooks Online provides robust integration capabilities for users seeking to connect their accounting systems with e-commerce platforms like BigCommerce. While the customer support often receives high praise and the app's potential to save significant time is recognized, users must be prepared for a learning curve and actively troubleshoot to manage the initial and ongoing integration challenges. Appropriately managed, QuickBooks Online can effectively streamline financial management for small business owners.

Mik...com

Jan 08, 2020  on Bigcommerce

QB and BC Support - Marck was very quick to respond and look into our account to help resolve the issue

sha...com

Apr 22, 2017  on Bigcommerce

This APP is Great! BUT the support ....not sure - The set up is a little hard to follow, but I admit I'm also no expert in QB or accounting so there's that. I think Its all configured correctly right now BUT Im hesitant to allow them to sync before I'm 100% positive its set up correctly. We have a years worth of sales to import and It would be a nightmare if anything already in QB gets overwritten or placed in the wrong chart of accounts. The actual set up / configuration took me less than 10min, whats frustrating Is just cant seem to get in contact with a qualified QB support agent willing to check my work before I hit sync.

bri...com

Oct 11, 2016  on Bigcommerce

Easy Intergration - Having our quickbooks account integrated with bigcommerce makes keeping online sales reports seemless due to the easy automatic updates it performs. Saves lots of time

mic...com

Oct 11, 2016  on Bigcommerce

Clunky initial install, but it does the job - After a couple issue with integration, we were finally able to get this up and running. Syncs up and does what it says. I wish it were possible to have my accountant rather than the "store owner" have limited permissions to maintain this app. Overall, I'm very satisfied, but it was a bumpy road to get here.

Del...com

Oct 03, 2016  on Bigcommerce

Finally! Full integration - I was initially disappointed when I signed up for BigCommerce, there was no integration with my new Quickbooks Online account. I was forced to find a paid third-party integration tool to sync the two systems. While it *worked*, it wasn't perfect.I'm much happier with the new OneSAAS integration tool. My only issue is that synchronization has failed several times since I've installed it. (Pro-Tip, if you're experiencing issues with this app, try uninstalling it from both Quickbooks and BC and then reinstalling the app - worked for me!)

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