Not working with updated - Does anyone have a workaround????? New update broke it

Integration Broken - After the update on 6th of October the QuickBooks app no longer integrates. Was working perfectly prior to the update, was just told it is now back online and uninstall and reinstall and it will work, I have followed the process and still not working.

Integration Broken - The app updated and the connection has been lost from BigCommerce to QBO, nothing will update. On with the chat yesterday with no resolution. Allegedly in 24-48 hours the legacy app will be be re-introduced and the connection restored. It has been down all week.

Does anyone have it working again yet (10/06-25) - Everything was working fine, then an update has made nothing work. It can't sync with payment methods, it was great before, now basically just doesn't work.

Updates have ruinted it - Everything was working fine, then an update has made nothing work. It can't sync with payment methods, it was great before, now basically just doesn't work.

Integration Ruined - I thought I was going crazy until I saw the most recent reviews. I'm also stuck with a new app that doesn't work. I now have a lot more work to do with trying to find an alternative, manually entering online orders into QB, and manually updating inventory on our website. For something this major, we should have been notified about the changes in advance or at least given a tutorial on how this would work. I can't believe this was beta tested at all because there's no way this works for anyone. Poor planning and execution all around.

APP IS RUINED AS OF 9/30/25 - A new update that was released was in fact a completely new app. This app does not support inventory syncing so any website that was utilizing Quickbooks as their inventory management software and had live inventory on their website is now completely screwed. There are quite a few features they removed with the new app without any notification that has completely ruined my website's functionality. They say there is no way to return to the old application and to be patient while their developers update their software with an unknown ETA. They say I should research something else to better work for my business, after I am now in a position where I am completely screwed. I will be getting rid of Onesaas and Quickbooks as soon as I now RUSH to find an alternative.

I need help! - I have your integration running, but I want to make some adjustments. When I try to "Get Support" or "Contact Partner" from your marketplace site, it takes me somewhere I can't request help. I am hopeful someone can see this review and provide help! Every time I try to open the app from within BigCommerce I get the following error: Something went wrong.Could not sign in user. Unknown identity.Please try again later or contact customer support.Error Id: us2~250903-400073dc-0000-da00-b63f-84710c7967bb

App destroyed - They updated the app and it wrecked our whole connection and made a mess of our books. Without warning they just updated and ruined the app. Support will not respond.

Broken with latest update 09-30-2025 - 09-30-2025 update destroyed the app. Nothing works. Ok developers, you effed up! Now put the old app back in place so we can get back to running our business. In the future, before you release a completely new version of an app, BETA TEST IT! And give users the option to switch to the new app. This is the most amateur blunder I have seen in a long time.

CALL ME Sync - DUPLICATE ORDER #'s and MISAPPLIED PAYMENTS - Having multiple error issues, cannot get help from Intuit or Big Commerce - Regarding DUPLICATE INVOICE / ORDER NUMBERS, MISAAPPLIED PAYMENTS, And the lastest is an order which showed it had an error, I told it to ignore the error (figuring it would then sync) and the order then disappeared !THere appears to be no communication with regards to preventing duplicate order numbers. This app "Should" query Quickbooks to see what order number was posted last (because if you manually enter any invoices, Big Commerce will refuse to sync or will misapply a payment, but not sync the actual order number. VERY FRUSTRATING and I am certain I am not the only site owner to encounter this issue! We have 4 website with Big Commerce and 4 separate Quickbooks accounts, so we get 4 times the headache!! Also I cannot log into support, it says I'm not Authorized!! Dave Schenk 727.938.2100 ext 2

CALL ME Sync - DUPLICATE ORDER #'s and MISAPPLIED PAYMENTS - Having multiple error issues, cannot get help from Intuit or Big Commerce - Regarding DUPLICATE INVOICE / ORDER NUMBERS, MISAAPPLIED PAYMENTS, And the lastest is an order which showed it had an error, I told it to ignore the error (figuring it would then sync) and the order then disappeared ! THere appears to be no communication with regards to preventing duplicate order numbers. This app "Should" query Quickbooks to see what order number was posted last (because if you manually enter any invoices, Big Commerce will refuse to sync or will misapply a payment, but not sync the actual order number. VERY FRUSTRATING and I am certain I am not the only site owner to encounter this issue! We have 4 website with Big Commerce and 4 separate Quickbooks accounts, so we get 4 times the headache!! Also I cannot log into support, it says I'm not Authorized!! Dave Schenk 727.938.2100 ext 2

New Quickbooks App - Hopefully this will help people. DON'T USE THIS VERSION OF THE APP. THERE IS A BETTER VERSION AVAILABLE. The company who developed this app is OneSaas. They were purchased by Intuit a few years back. OneSaas created a version of this app available for download from Quickbooks Online. It's free for anyone with an active QBO subscription. It has all the features which this app lacks, except the ability to sync updated pricing. That still has to be done manually. Again, stay away from this version of the app. It should be removed from the app store.

New Quickbooks App - Hopefully this will help people. DON'T USE THIS VERSION OF THE APP. THERE IS A BETTER VERSION AVAILABLE. The company who developed this app is OneSaas. They were purchased by Intuit a few years back. OneSaas created a version of this app available for download from Quickbooks Online. It's free for anyone with an active QBO subscription. It has all the features which this app lacks, except the ability to sync updated pricing. That still has to be done manually. Again, stay away from this version of the app. It should be removed from the app store.

Can't sync to Quickbook online 2 weeks - I report to QuickBooks online that my order on Bigcommerce can't send sale receipt to QBO.They found a problem but can't estimate time for fixing it.Now, it pass 2 weeks and still working fix it.The inventory on Quickbook online is so terrible. I can't track inventory.

Can't sync to Quickbook online 2 weeks - I report to QuickBooks online that my order on Bigcommerce can't send sale receipt to QBO. They found a problem but can't estimate time for fixing it. Now, it pass 2 weeks and still working fix it. The inventory on Quickbook online is so terrible. I can't track inventory.

Waste of time - Horrible integration. Totally confusing to setup with lingo nobody has ever heard off. Poor instructions and setup and the results fail anyway. Completely useless and not fit for purpose!

always an issue-no support - App worked OK for a short period of time. Then only a little over half of the invoices would sync. Finally the invoices that did sync would have a different amount owed, paid and taxed. The biggest problem is no one at Bigcommerce can fix the issue. You call tech support and they say someone will follow up and they follow up with a generic response. No real support for this app that I can find. Such a let down

Total Crap - Will not sync

Frustrating! - I've tried giving this program the benefit of the doubt. I've tried to do my research and use the help pages. I can get things working for a short amount of time - I did have a good stretch of 3 or 4 months there where I didn't have to do any fiddling with it. And then it seems like BC or QBO does some sort of update, and everything breaks. Can't seem to get the products to line up properly, invoices won't flow in, super slow to sync. Even though I have the items/sku in QBO and BC, it's determined to make it's own. Do NOT recommend. You get what you pay for.