Support is amazing! - The support from Ronnie was amazing. She fixed the wrong payment method being applied super quickly and didn't just tell me how to do it, she did it!

Quick Effective Suport by OneSaas - Sherwin was able to pinpoint and resolve my sync issues very quickly.

Lori was a great customer service rep - Lori was great to work with and so helpful to solve my problem! Thank you!

Sync issue between Big Commerce and Quick Books - This was my last-ditch effort to resolve a sync issue between Big Commerce and Quick Books. I opened a chat with Lori, who exceeded my expectations. She reviewed my long-winded issue/concerns and immediately jumped into action with an explanation, then execution. My problem was resolved immediately, with final thoughts of value in avoiding this issue in the future. THANK YOU, LORI! Excellent help and support from LORI - Thank you so much!

Fast Support - Rom was super fast at identifying the problem for us and getting it resolved within 5 minutes. Super helpful. 11/10 Satisfied.

Quickbooks BC integration - SHERWIN was the Quickbooks Online technical support that helped me solve my connectivity problem. It was very diligent and efficient, I am 100% satisfied.

Working again with workaround - Ben helped me get the old version of the App installed using a workaround. Back in business!Thanks Ben!

Great support - First of all, Support is great, but you need to email [email protected], Don't use the support link, it does not work for some reason. The last sync issue we had was resolved by Lori the same day I contacted them about it (Thanks Lori). We have been using this to sync from BigCommerce to QBO for a few years now and it is the best solution we have found.It does not allow for a whole lot of flexibility. You choose whether items are imported as Invoices or sales receipts, but you cannot have some orders import as sales receipts and some as invoices. This causes a little extra work if most of your orders are sales receipts but some are POs that get invoiced (or vice versa). In our case, we have to manually create the invoices for POs in QBO and then void the sales receipt. But otherwise it is a good reliable solution to sync BC orders to QBO.

Great support - First of all, Support is great, but you need to email [email protected], Don't use the support link, it does not work for some reason. The last sync issue we had was resolved by Lori the same day I contacted them about it (Thanks Lori). We have been using this to sync from BigCommerce to QBO for a few years now and it is the best solution we have found. It does not allow for a whole lot of flexibility. You choose whether items are imported as Invoices or sales receipts, but you cannot have some orders import as sales receipts and some as invoices. This causes a little extra work if most of your orders are sales receipts but some are POs that get invoiced (or vice versa). In our case, we have to manually create the invoices for POs in QBO and then void the sales receipt. But otherwise it is a good reliable solution to sync BC orders to QBO.

Broken with latest update 09-30-2025 - 09-30-2025 update destroyed the app. Nothing works. Ok developers, you effed up! Now put the old app back in place so we can get back to running our business. In the future, before you release a completely new version of an app, BETA TEST IT! And give users the option to switch to the new app. This is the most amateur blunder I have seen in a long time.

Promising but lacking support - Seems like a TON of obviously FAKE reviews here about "so and so gave great support" because as most of us have found out, THERE IS NO SUPPORT for this product. The "HELP" link in the app screen takes you to some zendesk login page that won't accept ANY credentials we've tried for our sites or intuit, so its useless.

Review - Sherwin was extremely helpful, patient and knowledgeable. He stayed with me until the problem was resolved. While other businesses are transferring you around to "senior support," Sherwin has the knowledge to get the job done. -Theresa Marie Green, Allergy Apparel

Paul is the God of Support - Paul not only answered every single granule data question I asked him, but he also helped setup my account, processed, SKU classes, and so much more.I would not have been as happy using this app and would've have definitely bashed my head if it wasn't for his help. Ask for Paul. Trust me.

Paul is the God of Support - Paul not only answered every single granule data question I asked him, but he also helped setup my account, processed, SKU classes, and so much more. I would not have been as happy using this app and would've have definitely bashed my head if it wasn't for his help. Ask for Paul. Trust me.

Fast Support for connector issues - We kept getting some sync errors related to some discount codes. Sherwin was quick to find the problem and offered suggestions for configuration.

Support chat - Great customer service, Sherwin was of great assistance. They took care of all my problems in 10 minutes.

Very helpful support staff. - Very helpful support staff. I was having problems linking invoice numbers. Rom & Sherwin we’re very helpful and had quick response time.

Very helpful support staff. - Very helpful support staff. I was having problems linking invoice numbers. Rom & Sherwin we’re very helpful and had quick response time.

Helpful and responsive support - The QBO chat support is really good. I have used the support a few times. They are really responsive and very little wait, if at all. Today, Rom helped me figure out the mapping issue and was able to re-sync the impacted payments to show up correctly. Thanks.

Support Chat - I am always skeptical of chat boxes, but the QBO chat is fantastic! Dean was very helpful this morning. Thank you!