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Customer reviews: Advanced Shipping Manager

Develop by Preferred

Reviews (166)

Overall rating
5

What Merchants Think

The overall sentiment among merchants using "Advanced Shipping Manager" is overwhelmingly positive. Many customers emphasize the app's flexibility, robustness, and excellent customer support, making it a preferable choice for handling complex shipping needs. Users consistently express satisfaction with the app's integration capabilities and how it improves their shipping operations, contributing to enhanced customer experience and operational efficiency.

Key Strengths

  • Outstanding and responsive customer support, often highlighted as a key differentiator.
  • Flexibility and customization, allowing for a wide range of complex shipping rules and scenarios.
  • Ease of integration with popular platforms like BigCommerce and Shopify.
  • Comprehensive features including multi-store support, real-time carrier integration, and customizable shipping rules.
  • Competitive pricing compared to other solutions, providing better value for money.

Common Concerns

  • Initial setup can be complex for some users, requiring support for optimal configuration.
  • Some users mentioned that additional features might require extra costs, although still deemed reasonable.

Final Thoughts

"Advanced Shipping Manager" is widely regarded as a top choice among merchants seeking a reliable and flexible shipping management solution. Its blend of comprehensive features, adaptability, and unparalleled support makes it a valuable tool for businesses looking to streamline shipping processes and improve customer satisfaction. Highly recommended for those in need of handling complex shipping requirements efficiently.

sal...com

Apr 11, 2022  on Bigcommerce

EXCELLENT COMPANY FOR YOUR SHIPPING APPS - I finally found a company that knows what they are doing when it comes to shipping. CHEAPER AND BETTER I had 2 others before that were terrible. One never got back to me Ship Station and the other Shipper HQ i oost over $700 in lost shipping fees because of them and pulled them off my site. Constat issues Advanced got them Burt called me set me up took 30 minutes works great with the correct rates. asy to use and burt conatcts me all the time to see if everything is OK HIGHLY RECOMMEND ADVANCED SHIPPING Thanks Burt

aar...com

Apr 04, 2022  on Bigcommerce

Great Product and Great Support - We have two instances of Advanced Shipping Manager between two of our websites. It has provided us with the flexibility we need to provide consumers with expedited shipping options that work with our lightning pull system. Support has always been stellar and responsive.

dev...com

Mar 21, 2022  on Bigcommerce

Great Robust Shipping App - Amazing app that delivers a great customer experience for the user. Support is second to none which for a business critical app is a must!

agr...com

Mar 10, 2022  on Bigcommerce

Great Support and Very Customizable - We have had great support from these guys, and the product is very customizable for our fairly niche shipping needs. We ship nationwide via LTL and have quite a few custom shipping rules that they helped us create to completely satisfy our needs.

jsb...com

Mar 10, 2022  on Bigcommerce

Stable and Reliable - So far working great, pulls rates for FedEx just fine, combines extra fees if needed and much more! Great support, they got me set up right away and are fast to answer questions, and they'll always schedule a support call with you if you hit a wall on something. Good work guys!

lev...com

Mar 09, 2022  on Bigcommerce

Greet Product and Best Support! - We decided to you this app as ASM did a customization for us to block addresses in addition to providing the shipping rate for our new BC store. Burt has provided the best customer service and very easy to communicate with in a very timely matter. Its rare to find this kind of customer service! We are very happy with them and look forward to continuing to do business with them

ave...com

Mar 08, 2022  on Bigcommerce

Advanced Shipping Manager - I have been using this App for over 20, years does everything we want. They are very responsive to our needs. We have ASM integrated with our Avatax, very happy with KingWebmaster, they get the job done!

ovi...com

Mar 08, 2022  on Bigcommerce

Since 2011 - We are new to Big Commerce but have been with ASM since 2011. Their customer service is outstanding and you always get personal attention. When taxes were added they were right there with a solution! I can't recommend them enough!

web...com

Mar 03, 2022  on Bigcommerce

Just pure excellence - Let me just tell you that if you need a shipping manager app that helps you calculate live rates(among other things) then this is it. Support at this company is top notch. The price is good and the software works. It is also easy enough to set up. The same can't be said for the "HQ" :()

dan...com

Feb 23, 2022  on Bigcommerce

10 out of 10 - The team at ASM is top notch. They ACTUALLY CARE about any issues and come up with solutions to solve it. We couldn't do business without them.

bra...com

Feb 21, 2022  on Bigcommerce

Fantastic Support and App! - This app is a great alternative to some of the other, more expensive apps out there. The support that's included is second to none. Their team wants to make sure that ASM is doing everything that you need it to do in order to maximize your and your customer's shipping experience.

ing...com

Feb 16, 2022  on Bigcommerce

Support is phenomenal - This support for this app has been nothing short of excellent. We've had some intresting scenarios and I feel that Burt has been on top of it with immediate emails, quick calls, you name it. The app does everything that MUCH more expensive apps do.

tob...com

Feb 08, 2022  on Bigcommerce

Like the app- Love the support! - We have some pretty tricky shipping scenarios that we struggled with for quite some time. Burt and the crew at Advanced Shipping Manager were excellent to work with. They were readily available via phone and email while we got the app setup and functioning just right. We love this app and have only one regret- That we didn't find them a few years earlier!!

gcl...com

Feb 04, 2022  on Bigcommerce

Excellent application and support - The team and the application are great. Set-up is easy enough and their add-ons make this the best shipping management application on the bigcommerce platform by far. The delivery estimate and other add-ons can pay for themselves.

sal...com

Jan 21, 2022  on Bigcommerce

Great Addition! Excellent Support! - ASM with a great system making shipping options very flexible! Burt & Dan have been great support!

pam...com

Jan 21, 2022  on Bigcommerce

Advanced Shipping Manager - We have been using ASM since 2010. In those 11 plus years the system has never left us down. Many times we reached out to them for help with our own issues and they revamped their system to help ours. Dan and his team are quick to respond to technical issues and suggestions. Their team is very knowledgeable of their customers and store operations. We give them 5 plus stars!

chr...com

Jan 18, 2022  on Bigcommerce

Ultra flexible platform with excellent support - ASM built an awesome rule-based matrix that makes the platform ultra flexible. If there's an unusual use case you have in mind, ASM can likely accommodate it, often right out of the box before add-ons. Then there's the support. It's been hands down the best support I've received across multiple vendors while building our new eCommerce site. They begin by taking care of the initial set up for you based on your business needs; this includes connecting to shipping services and setting up rules for each one. Then they'll help you tweak it from there into exactly what you need. They respond quickly to your questions and follow through until an issue is handled to your satisfaction. We had a lot of shipping challenges in implementing eCommerce into our business and the ASM team was with us every step of the way. Thanks!

jay...com

Jan 13, 2022  on Bigcommerce

Excellent product- Highly Recommended - We have been using ASM for a while now. We evaluated and tested other providers initially and finally switched to ASM. I must say - Hands down ! the guys at ASM are some of the most responsible, responsive people i have worked with. if you are looking for effortless setup, responsive support, help with workarounds to do what you need to get achieved .. this is the right app for you. They go the extra mile every time !!!

aus...com

Dec 21, 2021  on Bigcommerce

Excellent Shipping Estimator - Great shipping manager, we switched from ShipperHQ earlier this year as it did not include necessary features we require. Advanced Shipping Manager was incredibly easy to setup, although there were some bugs in their app, once contacting support they were able to be fixed in a few hours which was amazing. We've been running the app for approximately 3 months now and it's been great, not a single issue has been found. We are now using ASM on another store which has also replaced ShipperHQ. Thank you Dan and your team for helping us switch over!

inf...com

Nov 03, 2021  on Bigcommerce

Affordable Option That Works Very Well - We highly recommend Advanced Shipping Manager. They are affordable and offer many features that the native BigCommerce platform does not. Support is consistently available and has never failed to help us achieve our goals.I left a four star review because workarounds have been required but that's mostly due to BigCommerce, not ASM. For example, you cannot check the free shipping checkbox within a product page or whatever you have set up for that product in ASM will be overridden by BigCommerce. Therefore, we've had to implement additional third party apps just for customers to see that products ship for free.

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